Customer Service

MARY MAUREENE H. LAHOM

#* ******-****** **. ******** Central Diliman Quezon City

(02) 4359316 / 092********

************@*****.***

Career Objective:

To be successfully engaged in an established company which will help me

enhance my skills and knowledge as well as improve my career and financial

stability.

Work Experiences:

Customer Relations Officer / Telemarketer

Lica Auto Nation Inc. (July 26, 2012 to present)

. Conducted customer satisfaction survey through phone calls and

text message.

. Prepared monthly Customer Satisfaction Index Report

. Reported customer complaints / concerns in the respective

service centers

. Followed up Action Taken Reports for the customer complaints /

concerns

. Validated the Action Taken done on every customer complaints /

concerns

. Conducted reminders / promotions to customers for their next

scheduled service

Waitress - Mangetsu Japanese Restaurant (Dec-May 2012)

. Great guests and make them feel comfortable.

. Learn menu items and be able to describe them appropriately to

guests.

. Take beverage and food orders. And deliver them in a timely

manner.

. Check-in with guests to ensure that everything is going well.

. Clear dirty dishes from table.

. Refill beverages throughout the meal.

. Deliver guest's bill and thank them for dining at the

restaurant.

OJT - Marketing/Customer Relation Officer - Autowerkstatt Solution Kia

Congressional (July-December 2011)

. Conducted reminders / promotions to customers for their next

scheduled service

. Reported customer complaints / concerns in the respective

service center

. Answered telephone calls

. Encoded, filed & photocopied different types of office documents

Educational Background:

Tertiary: Philippine School of Business Administration, Quezon City

BSBA Major in Marketing Management (2007-2011)

Secondary: New Era High School

(2002-2006)

Elementary: Project 6 Elementary School

(1996-2002)

Seminars Attended:

Think Marketing: Market Driven Strategy

30th Day of July, 2010

Marikina Convention Center

Versatility: Transcending the Difference towards Global

Competitiveness

19th Day of February, 2011

Marikina Convention Center

Personal Information:

Age: 25 years old Nationality: Filipino

Height: 5'3 Weight: 55 kg.

Birthday: August 5, 1989 Birth Place: Manila

Religion: Iglesia ni Cristo

Character References:

1. Ms. Melody Diaz Hate

Position: Professor

Company: Philippines School of Business Administration

Contact Number: 091********

2. Darline Asugas

Position: Secretary of Minister

Company: Embassy of Federal Republic of Nigeria

Contact Number: 092********

3. Patricia Barairo

Position: Quality Assurance and Control

Company: Aviation Partnership Philippines Corporation

Contact Number: 093********

I hereby certify that the above information is true and correct to the best

of my knowledge and ability.

Mary Maureene H. Lahom

Applicant

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