Customer Service Manager

Location:

Posted:

March 02, 2015

B R ICE SALZL

**** **** * * ** lot ***, Oronoco, MN 55960 - 507-***-**** (c) - *******@*****.***

S umma ry

E xperienced Restaurant Manager who oversaw a high-volume,

$900,000 dollar restaurant. Versed in planning daily operations, staffing

and inventory management. Safety coordinator for District.

H ighlights

• Staff development talent

• Customer-oriented

• Strong leader

• Supervisory skills

• Adaptable

• Stable work history

• H i r ing and t raining

• Proven sales record

Accomplishments

Recognized for customer service and for team work capabili ties. By going to

other stores to help out when needed. I have worked in 18 different stores in 14

years of service.

Experience

Pizza Hut April 1999 – September 2013

Store Manager Rochester, MN

Conducted daily pre-shift and weekly departmental meetings to ensure

organizational efficiency. Scheduled and directed staff in daily work assignments to

maximize productivity. Efficiently resolved problems or concerns to the satisfaction

of all involved parties. Continually monitored restaurant and took appropriate

action to ensure food quality and service standards were consistently met.

M inimized loss and misuse of equipment through proper restaurant supervision and

s taff t raining. Assigned tasks and oversaw the direction of employees to ensure

compliance with food safety procedures and quality control guidelines. Developed

and maintained exceptional customer service standards. Consistently maintained

h igh levels of cleanliness, organization, storage, and sanitation of food and beverage

p roducts to ensure quality. Built sales forecasts and schedules to reflected desired

p roductivity targets. Performed restaurant walk-throughs to gauge timeliness and

excellent service quality.