Service Sales

Manoj Kumar

H.NO ***, Main Market Chowk Village Ghitorni New Delhi 110030

Mob: 088******** 901-***-**** Email: ********@*****.***

PERSONAL SUMMARY

Right now looking for a relevant position with a high profile and exciting employer who will appreciate my skills, experience and hard work.

CAREER HISTORY

Xenos Automotive Ltd.

Service Coordinator Feb 2012 – Present

Responsible for organizing the Service & Sales department in particular, controlling it’s resources and Generate Day to Day MIS Report. Overseeing

the day to day management of the service & Sales area.

Duties:

• Working on CRM & Basic Knowledge of SAP.

• Handle and resolve Escalation customer complaints/inquiries via mail or phone in a timely and accurate manner.

• Handle incoming phone calls related to; return material requests, product samples, demos, installation etc.

• Correspond and follow up with parties, team and departments.

• Maintain Inventory report, IN/OUT status report. Inventory store activities

• Responsible to give the daily status of work or entries which are done throughout the working hours.

• Dispatches of materials. Physical counting of stock and re conciliation.

• Co ordination, Collection of MIS data base from related Branches.

• Interface with Service & Sales representatives to handle both pre sales and post sales service functions.

• Required to coordinate with other teams, departments showrooms to resolve customer’s complaints and defectives.

• Preparing Monthly & Quarterly MIS Reports & Reporting to the Head.

• Seeking out, establishing and maintaining relationships with operational contacts within each client.

• Arranging for all outstanding debts to be collected within due time periods set.

• Following up on all outstanding Payment Dealer and Service Executive Deposit to Bank on Same Day.

• Keep records and information about Customer, Service & Sales Team.

• To coordinate with the logistics department regarding the dispatches or special instructions and get the dispatches done on time.

PROFESSIONAL EXPERIENCE

Managerial attributes

• Experienced in the management of a field based team.

• Ability to work closely with and develop relationships with clients.

• Improving and developing the knowledge & skills of others.

• Highly organized with a positive 'can do' attitude.

• Ability to organize clerical work, administration, control systems and financial resources.

Personal attributes

• Excellent Data Management & customer facing skills.

• Disciplined, energetic and results orientated.

• Having an analytical approach to problem solving.

KEY COMPETENCIES AND SKILLS

• Ms Office, MIS Reporting, Dashboard Generation. Customer Handling, Photoshop, PageMaker Efficient in Internet, Computer

assembling, Software installing, Trouble shooting

CAREER HISTORY

Uttara Informatics c/o Air India International Airport Delhi.

Supervisor (Team Leader) Oct 2007 to Feb 2012.

Duties:

• Handling and Making of Duty Roster Staff for difference locations in Airport

• Generation MIS Report on variation of all such parameters on Weekly monthly and yearly basis.

• Generate Misc. & other outputs/reports as required by Operations Department from time to time.

• Data entry, report generation and record keeping of cabin crew allowances as per present crew strength.

• Preparation of advice for deduction or supplementary payment for the crew.

• Provision of allowance checklist to individual crew through E mail on demand.

Technical Skill:

• Typing Speed In English: 45 to 50 W.P.M

• Typing Speed in Hindi : 15 to 20 W.P.M

Literacy Computer:

• Well Versed MS word, MS Excel, Power Point.

• Basic Knowledge PageMaker, CorelDraw, Photoshop.

• Main Function in Excel (Sum, Count, Sort, Lookup, HLookup, Pivot Table Filter etc.)

• One Year Computer Diploma from Red Cross Institute of Computer Science & Fashion Technology Hr.

• 6 Months Desktop Publication ( DTP) From Bharat Computer & Management Technology Hr.

ACADEMIC QUALIFICATIONS

• Graduation in 2003 J.P University (Bihar).

• Diploma in “O” Level year 2006 From “Doeacc Society” Electronics Niketan CGO Complex Lodi Road New Delhi.

Personal Data

• Name : Manoj Kumar

• Sex : Male

• DOB : Apr 20,1980

• Marital Status : Married

• Profession : Service Coordinator

• Contact No : 880-***-****

• Permanent Address : V.P.O Gharwal, Teh Gohana, Sonipat ( Hr)

Place

Date (Manoj Kumar)

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