Manager Analyst

Location:

Posted:

March 01, 2015

G abriel Dela C ruz

Education

Bachelor of Sociology Sept. 2007 - MAY 2014 Rutgers University, New Brunswick, NJ

Major: Sociology

Minor: Psychology

Skills & Abilities

Able to work with establish and maintain an atmosphere with a customer that is comfortable yet professional.

Proficient with Windows XP, Vista, 7 and 8 interfaces.

Willing and able to learn what is necessary for the job at hand.

Experienced with the usage of programs such as Microsoft Office and internet browsing programs such as

I nternet Explorer, Mozilla Firefox and Google Chrome.

E xperience

Cook Korean Barbeque Grill Feb. 2013 – May 2013

Brought in to help assist the manager with cooking and general store upkeep during the spring semester.

Also served as part-time delivery driver when the primary driver was unavailable.

Was also trained to use the register and to interact and generally converse with customers as their order was

being prepared.

D ISCREPANCY RESOLUTION ANALYST TELESOFT SEPT. 2014 – PRESENT

• PROCESSED DATA FROM M ULT I PLE WIRELESS COMMUN ICAT ION VENDORS I N TO AN I N-

HOUSE DATABASE SYSTEM.

• ASSIST T HE SEN IOR RESOLUT ION ANALYST WIT H D ISCREPANCIES T HAT MAY ARISE ON

W IRELESS CONTRACTS OR I NVO ICES.

• CREATED MONT HLY EXCEL REPORTS TO BE SENT TO VENDORS OR CL IENTS.