engineering

Stuart Williamson

* ********** ******, ********, ************, PA15 4DU

Mobile: 079********

Personal Statement

A highly motivated & personable individual. Excellent timekeeper who is

flexible, keen to learn & computer literate. Customer service experience

gained in both retail and contact centre environment.

West college scotland August 2014 - present

HNC mechanical engineering with renewable energy sources

James Watt College August 2013 - june 2014

NC mechanical engineering with renewable energy sources

Employment History

Everything Everywhere October 2012 - April 2013

Inbound customer inquiries dealing mobile phone issues such as handset

repair, billing and general upgrade of line rental.

Customer service advisor August 2007 - June 2009

Be Cogent: John Lewis direct

Responsibilities: Inbound customer inquiries and order management. Time

spent in sample sales assist department, dealing with customer complaint

escalation and resolution. Training of new recruits in company procedures.

Involved in piloting and training roll-out of new stock search system,

allowing for searching of archived orders and discontinued stock.

Skills gained: Improved communication skills and word processing skills.

Experience of contact centre customer service environment. Problem solving

experience gained from complaints resolution. Training and presentation

skills.

Temporary Warehouse Operator: October 2006 - December 2006

Amazon

Responsibilities: Stock replenishment and order picking, use of bar code

scanners to ensure correct item collected for order.

Skills gained: Experience in fast paced packaging warehouse, Use of

electronic warehouse management systems for stock management and order

picking.

Temporary Line operator: November 2004 - January 2005

I.B.M

Responsibilities: Disassembly and repackaging of tested computer

components.

Skills gained: Improved manual dexterity, attention to detail. Experience

working in a fast-paced production environment.

Argyll Training Centre, Nelson Street, Greenock May 2004 - November 2004

Several Placements undertaken during time at Argyll Training Centre, Listed

below.

Inverclyde Royal Hospital

Voluntary work in the kitchen: duties include washing dishes, filling the

freezer, making special dietary meals.

Furniture Express

Manufacturing dining tables and chairs, wardrobes, beds and delivery work

Royal Bank of Scotland Mortgage Centre

Administration of customer accounts. Use of Royal Bank customer

administration systems. Filing of customer accounts.

Customer Service Assistant November 2003 - May 2004

Semi-Chem, Oak Mall, Greenock

Duties & Responsibilities: Stock Display and Rotation, Customer service,

And Cash handling.

Education & Qualifications

Wellington Academy, Greenock August 1998 - June 2003

Standard Grade

Craft & Design: 4, English: 4, French: 4, Geography: 5, Graphical

Communication: 4, Mathematics: 4,

Physical Education: 2, Science: 4

Hobbies & Interests,

I enjoy playing 5 a side football, going to the gym, cinema and socialising

with my friends.

Personal Details

Date of Birth: 27th October 1986

References available on request

Contact this candidate