Volunteer Manager
Resume:
Pamela Van Hoozer
**** *****'s Circle Reno, NV **502
********@*****.***
Professional Profile
Successful record in various industries including non-profit, hospitality,
education and retail. Experience includes an increasing level of
responsibility in leading employees.
1. Management: Developed individuals and teams in surpassing
organizational and individual goals through challenging budgetary
constraints and limited resources.
2. Service Excellence: Creative and resourceful in building
relationships with team and customers in the delivery of legendary
service, employee engagement and customer loyalty.
3. Teambuilding: Effectively led teams, empowering them to succeed
through hands-on management, training, development, motivation, and
recognition.
4. Communication: Provided consistent, timely use of available options in
keeping employees and clients notified of all pertinent information.
Core Knowledge and Skills
Service Excellence Vendor and Customer Relations Training and
Development Operations Management Strategic Planning Marketing
Collaboration Process Improvement Budget Development and Accountability
Experience
University of Nevada Cooperative Extension
2012 to current
Master Gardener Volunteer. Assist in the education of the public in
horticulture for Washoe County. Problem solving a wide array of questions,
assisting in booths and exhibitions, writing articles, assistance with
events.
1. School garden team member at Mariposa Academy.
2. Presenter for various community programs.
3. Secretary, Master Gardener Program Advisory Council.
4. Master Gardener of the Year 2013.
Errand Solutions
2009 to
2011
Concierge Site Manager. Managed all aspects of concierge sites at
Vanderbilt, Community Regional Medical Center and University of California
at San Francisco. Teamed with clients to provide services as a benefit for
employees and to impact the organization through support at individual,
departmental and corporate levels.
1. Ensured smooth transition to a prominent campus location increasing
service from Medical Center employees, adding service to campus staff
and students.
2. Increased customer interactions by 150% at California sites and
contract hours by 40% at UCSF.
3. Educated team in delivery of service excellence, organizational
mission and client goals, increasing customer satisfaction to 97.3%.
Starbucks Coffee Company
2006 to 2008
Retail Store Manager. Supervision of operations at a retail coffee shop in
Nashville, TN.
1. Increased morale, customer satisfaction, security and customer loyalty
in a store with a history of high employee turnover following a
criminal incident at the store.
2. Created a warm, inviting atmosphere increasing customer loyalty and
satisfaction.
Washoe Medical Center (Renown)
1990 to 2006
Certified Administrator of Volunteer Services. Led a workforce of 250
Volunteers to participate in new programs, new campuses and community
partnerships.
1. Acted as Community Liaison for various educational programs at
University of Reno and Washoe County Public Schools.
2. Increased Volunteer engagement in the Health System equating to 52,000
annual service hours, at an estimated value of approximately
$1,000,000.
3. Spearheaded numerous opportunities for Volunteers to serve in new
ways, including certified pet therapy programs at several hospitals,
healing arts programs, blood drives and community education and
outreach programs.
Education
Truckee Meadows Community College, Pre-Nursing Curriculum
American Intercontinental University Online, Associate of Arts
Contact this candidate