Customer Service Representative

Amanda Lee Warren

**** ** **** ****** *****: 405-***-****

Oklahoma City, Ok 73112 Cell: 405-***-****

************@*****.***

Career Overview

Customer Service Representative with management training, Result-oriented professional with strong

background in coaching

Core Strengths

• Strong organizational skills • Customer service

• Listening skills • Credit card processing

• Excellent communication skills • Training development

• Fast learner • Courteous demeanor

• Strong client relations • Problem solver

• Floor set design and visual displays

• Cash management

• Store maintenance

• Telephone inquiries

Accomplishments

Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

Quality Communication

• Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed

delivery to residential and small-business customers.

Customer Follow-up

• Ensured that customers were satisfied with company products and services by doing purchase

follow-up calls.

Work Experience

Fry's Electronic March 2007 to August 2008

Customer Service Supervisor

Palo Alto, Ca

Greeted customers entering the store to assistant with each customer inquiries on store policies

and products. While maintaining knowledge of current sales and store promotions. My duties

were to maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges. The other skills as a team member performing cashier duties, product assistance

and cleaning while providing excellent customer service; assisted customers in person and via

telephone.

99cent only stores October 2008 to April 2012

Customer Service Associate

Lomita, Ca.

My main duty is to maintain a clean organized work area .

Macy’s September 2012 to December 2012

Sale Associate/ Administrative Support Team

Pasadena, Ca

My seasonal position was in fashion handbags and accessories. While using all ”Magic” talent of making connections

with the customer, ask question and give advice in fashion tips. My skills as customer service supervisor aided in my

administrative duties of payroll, morning rally meeting, etc.

Dairy Queens February 2013 to March 2013

Cook

Idabel, OK

Burlington Coat Factory September 2013 to February 2014

Cashier/ Baby Depot Specialist

Oklahoma City, OK

My duties were to handle all cash handling needs. My duties also included placing orders for customer

bedding, beds room furniture for their baby or children.

Big lots March 2014 to Present

Customer Service Specialist

Oklahoma City, OK

My position is to handle exchange/returns, merchandising, and incoming calls.

Educational Background

2016

University of Phoenix

Business

Bachelors

Pasadena, Ca, Los Angeles

Related coursework: International Finance, Statistics and Microeconomics

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