George Krzeczkowski

*** ******* ****

Bolingbrook,IL,60440

acoj9m@r.postjobfree.com

Objective

Highly Motivated and Enthusiastic individual with 15+ years of experience in the computer industry, 8 years in

management seeking an opportunity to demonstrate my skills in PC Networking and Management Communication,

Maintenance and Electronic Troubleshooting as well as sales ability and internal and external customer relations

Qualification Highlights

Strong interpersonal and organizational skills.

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Effective communication and attention to detail.

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Proven ability to work independently, remotely and as part of a team, self motivation, adaptability, and a

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positive attitude.

Demonstrated ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records,

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follow instructions, and comply with company policies.

Working knowledge of current technological developments/trends in area of expertise.

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Ability to work as part of a team and interact effectively with others

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Work with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and

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Developers) to narrow down problems and achieve resolution

Perform skilled work in the repair, maintenance and operation of a variety of operating systems, network,

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computerized equipment and peripherals.

Summary

Proficient in Microsoft operating systems including Windows Server, Apple systems, SAP, Oracle, AS/400, Symantec,

MacAfee software, Lotus Notes, Mainframe, Remedy, Siebel, Network/server monitoring, (Net cool, EVA & Robot)

monitoring software and Microsoft office products.

Achievements and Education

Business and Management, ITIL Management Certification, Comp TIA A+ Certification and Network Certification,

Company certificate of merit, Company specific Training HP, Dell, T systems and Cisco. Languages Spoken Fluent

Polish

Work History

Catamaran, Lisle, IL

Team Lead of Operations 2013 2014

• Supervised the development and implementation of new procedures to improve computer operations.

• Monitored hardware,on line applications and database systems, submit jobs for execution, and distribute

output.

• Performed audits on new processes and maintained procedures, documentation /schedules.

• Ensured proper operating procedures are followed while handling console instruction, queries, error messages

and machine malfunctions.

• Planed and organized the running of system jobs and processes.

• Resolved, or refer to appropriate personnel, problems that occur with operating system, jobs, or hardware.

• Performed routine operational tasks, such as computer equipment,creating,maintain user profiles within active

directory, I Series & Oracle .

• Assisted in researching, documenting processing failures, scheduling, hiring, and training for developing staff.

• Communicating with internal staff, member firms and clients to resolving software/hardware support issues and

failed system jobs.

• Conducted system performance monitoring, tuning and maintenance.

• Performed system maintenance of the manuals and tape libraries.

T systems North America, Downers Grove, IL 2005 2012

Sr. Lead IT Analyst

Provided technical assistance and maintenance support to first and third tier support groups and department

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end users.

Performed monitoring of data communications network for purposes of preventative maintenance, base lining,

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trend analysis, and problem resolution.

Remotely monitored the helpdesk, and provide technical solutions for the technicians or fix to the problem

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ticket

Responsible for maintaining, analyzing, troubleshooting and repairing Networks, Servers, Desk Top

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computers, Laptops, LaserJet printers and computer peripherals.

Fully documented and maintained software and hardware upgrades

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Support and maintain user account information, such as: rights, security and systems groups through AD and

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Lotus notes.

Perform system backups, tape backups and monitored system configuration to insure data integrity document

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issues, tasks and procedures.

Instructed and supervised the activities of Associate Technicians performing the same type of work.

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Assisted Senior Network Technicians with configuration of firewalls, load balancers, routers and switches as

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assigned

GLOBAL SERVICE SOLUTIONS, (CompUSA) NAPERVILLE, IL

1997 2005

Field Service Technician

Provided administration of system upgrades including proprietary software and other required updates,

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hardware upgrades and installations for all user and server related equipment including network printers for

Frito Lay, John Deer, and DHL shipping equipment.

Responsible for incoming client field calls with the ability to isolate problems and often times proposing

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immediate solutions to technical inequalities.

Onsite service support for all computer related services and products that CompUSA sells including networks,

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wireless networks, printers, fax machines, print servers, PDA’s and installation of all major brands of desktops

and laptops.

Contribute to sales by selling services and upgrade products to customers while onsite.

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Provided personal instruction training to business/home users.

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Setup and configure software/hardware including Outlook, DSL, and Cable Internet Services for client

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accounts.

Generated and maintained field report status in company database

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Senior Computer Technician (CompUSA)

Provided assistance to computer technicians with all duties listed below as well as trained them to properly

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assist clients with sales, Phone support, repairs, and management of clientele base.

Performed work on desktop PCs and notebooks including Apple, Compaq, Gateway, Sony, Hewlett Packard,

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Comp PC, Dell and Custom built PCs and made basic repairs to LaserJet Hewlett Packard printers.

Implemented upgrades such as system memory, graphic cards, network cards, DVD, etc.

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Repaired and reinstalled corrupt OS apps, virus, spy ware detection, and removal. Called clients and updated

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records with repair notes, ordered parts, etc

Tech Manager (CompUSA)

Managed technicians and service writers in their daily responsibilities

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Responsible for help desk, Merchandising, Ordering, Payroll, and Scheduling.

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New employee recruitment and employee training.

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Supervised Sales Management, Loss Prevention, and Inventory Control. Also instructed training courses for

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employees and managers

Loss Prevention Control Manager (CompUSA)

Responsible for maintaining merchandise and supervising an effective loss prevention staff.

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Created and Organized contests and programs to increase employee awareness in order to reduce shrink.

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Made internal and external apprehensions, as well as actively participated in the investigations and interviews

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of possible theft among employees.

CIRCUIT CITY, BOLINGBROOK, IL 1995 1997

Warehouse supervisor

Maintained computer supplies inventories, ordering supplies as needed and budgeted

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Responsible for the ordering of parts as well as tracking, and receiving orders.

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Delivered PCs and peripheral equipment assisted technician’s repairing equipment electronics, TV’s, Cameras,

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Mobile phones and white goods (appliances)

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