Customer Service Management
Resume:
Presentation of Qualifications
AL MIN CARELLI
Boynton Beach, Fl
Phone: 610-***-****
A l Mincarelli
** ********* ***** ******* *****, FL 334**-***-*** 4005
In the interest of investigating this opportunity for employment within your organization, I have enclosed my resume
for your review and consideration. It will furnish you with specific information regarding the nature of my
background and my overall capabilities.
You will find in my resume definite evidence of high potential. I am confident that my formal training, education,
experience, and my versatility will enable me to make many positive contributions to your organization.
Although my resume clearly presents my qualifications, I would appreciate having an opportunity to meet with you so
that we may discuss the ways in which my talents can be utilized to our mutual advantage.
Thank you for your time and consideration. I look forward to hearing from and meeting with you soon.
Sincerely,
Al Mincarelli
Al Mincarelli
77 Sausalito Drive Boynton Beach, FL 334**-***-*** 4005
PROFESSIONAL PROFILE
I am recently retired from Johnson & Johnson after 40 years of Service in the Pharmaceutical Industry.
With my extensive background in manufacturing, distribution and project management, I feel that I can make an
immediate impact in a mid-senior level position.
I am a performance driven individual with proven leadership skills, logistics, and general business experience,
proficient in team building, establishing workable interfacing between Sales, Marketing, and Operations. I have the
ability to develop supplier / customer relationships across various sectors within a multi-million dollar Johnson and
Johnson business. I have a strong working knowledge in Process Control, Creative Problem Solving, and Labor
Management issues. I offer consistent contribution and professional development in long-term positions through my
in-depth knowledge of manufacturing start-up, excellent organizational and analytical abilities with a high energy
level, job dedication, and applied effort to achieve corporate goals consistently.
CAREER OBJECTIVE
A challenging and rewarding position with a progressive organization where prior experience, personal ability, and a
commitment to professionalism. Position should allow for continued personal and professional growth commensurate
with achievements.
PROFESSIONAL EXPERIENCE
Johnson & Johnson’s JOM Pharmaceutical Services
Senior Supervisor Distribution- Kentucky Distribution Center (KDC) Shepherdsville, KY
March 2008- Present
Responsible for supervising associates in the Trade Product, Biologics and Schedule Narcotic Product Families to meet
annual multi-billion dollar sales requirements
• Process Customer Service Orders for Distribution to Customers within the service regions for KDC.
o Primary Customers include Wholesalers such as Cardinal Health, McKesson, Amerisource Bergen.
• Key contributor to start up activities at KDC
o Training associates in their tasks related to inventory control, Picking orders, cGMPS
o Responsible for setting up the KDC for the organization of rack locations for specific product family
groups i.e. Narcotics, Trade Product, and Biologics.
o Monitor the logistics of processing orders on a daily basis as well as near future scheduling
• cGMP Champion – inform associates on the importance remaining compliant while performing warehouse
tasks.
• Transportation Security Administration (TSA ) Facilities Coordinator-
o Responsible for monthly reporting to local TSA authorities
o Training associates for suspicious cargo screening
o Creating SOPs and modifying as needed.
• Pharmaceutical Designated Representative a t the K DC for the State of C alifornia Board of
P harmacy.
• Supervised employees to ready them for the following agency audits/certifications:
o DEA
o FDA
o DOT
o TSA
o ISO (BSI)
o VAWD
Johnson & Johnson’s Pharmaceutical Sources Group of the Americas, PSGA Raritan, NJ
Product Account Specialist (Project Leader) October 2002 to February 2008
Responsible for the transfer of new products into the Raritan Manufacturing Site; including Biologics and Controlled
Substances .
Lead Raritan Sub-Teams in managing various departmental resources needed to successfully bring in new products to
the plant.
Developed realistic timelines and coordinated these timelines and the tasks required with each segment within the
Raritan group to meet launch dates.
• Led the Manufacturing and Packaging teams to meet timelines included Watson Products Oral Contraceptive
Trade Products . These products are generic variations of the Ortho-McNeil Oral Contraceptive product lines that
were manufactured and packaged by PSGA Raritan Pharm for Watson Labs. Served as an subject matter expert
supporting the Global Project Leader.
• Transferred into Raritan Remicade Packaging, a Biologic indicated for treatment of Symptoms of Crones’
Disease.
• Launched various put-ups for several Rest of World Countries for a Drug Product Branded as Concerta .
• Transferred into Raritan the Packaging operation of Ditropan XL.
• Led a Rapid Launch Team for PREZISTA, a drug indicated as a Protease Inhibitor for patients infected with HIV.
Johnson & Johnson’s Pharmaceutical Sources Group of the Americas, PSGA Raritan, NJ
Process Facilitator January 1999 – October 2002
Supervised Packaging and Processing Operators. Responsible for PSGA metrics, such as Line Item Fill Rate, Plant
Safety, First Pass Quality. Facilitated Packaging and Processing production plans to meet customer demands within a
cGMP compliant environment. Supervised about 30-40 associates depending on the number of temporary employees
needed to staff our area.
Johnson & Johnson’s ORTHO-McNEIL PHARMACEUTICAL Raritan, NJ
Team Resource 1/94-Present
Responsible for hands-on management of a strategic business unit; solid and semi-solid dosage forms.
* Team Leader - Supervise Staff
Johnson & Johnson’s McNEIL PHARMACEUTICAL Spring House, PA
Manufacturing Technician 10/85-9/93
Function as technical expert in the Encapsulation and Packaging Department; facilitate crew scheduling, production,
planning, and production priorities; train new operators and guide work team operators. Interview, hire, train, and
supervise all processing & packaging personnel; schedule production plans, maintenance, and quality testing;
responsible for batch documentation, inventory control, production records,
material cost reporting, and operating logs. Write Standard Operating Procedures (SOP'S), investigate deviations and
take corrective action; Promote safety and quality assurance. Participate with Manufacturing Support in scale-up,
process optimization, and equipment evaluations.
Production Operator 12/75-10/85
Team Member - responsible for encapsulation of the Tylenol line of products. Experienced in running the high-speed
bottle line in the Packaging Department.
ACCOMPLISHMENTS
* Certificate of Achievement '96 * "Optimus Award" '92 * First Safety Presentation '90
* Moved Packaging Team to Pit Crew Concept * Saved $200M / Year with Bottle Size change
* Quality At Work Winner * Established "Equipment & Bin Log Book" * Initiated "Quality Alert"
* Led Ortho-McNeil, Raritan Team in Rapid Launch of an HIV Treatment Drug where 13,000 units were made
available to Sales Field within 20 hours of FDA Approval of the Drug.
* Certificate of Achievement in Essentials of Project Management- Villanova University
* Numerous internal awards and recognitions: Johnson & Johnson’s “Encore” and Johnson & Johnson “Standard of
Leadership”
EDUCATION
DeSales University Center Valley, PA
Business Management
• Dean's List '98
Bachelor of Science Degree Business Management January, 2000
Credentials:
• TSA Facility Coordinator Kentucky Distribution Center (KDC)
• Designated Representative for KDC for the State of California
A l Mincarelli
77 Sausalito Drive Boynton Beach, FL 334**-***-*** 4005
REFERENCES
BRADLEY HUMMEL, DIRECTOR KDC DISTRIBUTION OPERATIONS
Phone 502-***-****
Mike Griffith, DIRECTOR, NETWORK & INTEGRATION PROGRAMS
Oakland, Tenn.
Phone: (781) -274-3574
Chris Williams, REGIONAL DIRECTOR PHARM-DCS DISTRIBUTION
Raritan, NJ
Phone 908-***-****
Contact this candidate