Customer Service Assistant
Resume:
Administrative Assistant / Receptionist / CSR
Christina Balls
Sarasota, Florida 34243
*******@*****.***
Qualifications:
• Excellent Customer Service Representative
• 20 years’ experience in Banking and Office skills.
• Knowledgeable with computers, typing, fax, filing, and multi- phone lines, 10 key calculator
• Excellent people skills and Organizational skills
• Cross selling Products and Services
• Knowledgeable with Microsoft Word, Excel and Outlook
Target Job : Administrative Assistant / Receptionist / CSR
Status: Full Time
Salary : Open
Location : Sarasota / Bradenton areas
11/17/2014 – 02/15/2015 Dehart Alarm Systems
Monitoring alarms and alerts, reporting to clients and authorities, clerical duties
08/04/2014 – 11/12/2014 Advance Talent Solutions Inc
Office Temp – Reception, data entry, typing, filing, and phones.
01/24/2005 – August 21, 2013 Iberiabank ( formally Century Bank
F SB)
Note: start date for Iberiabank - November 16, 2009 due to FDIC take over
Relationship Banker / Deposit Operation / Customer Service Support
New accounts – Greet all clients, gather information, direct clients to right service areas. Open new accounts, perform
maintenance and or close accounts for checking, money market, saving, and certificate of deposits, investment of Institutional Certificates, maintain files, closing Certificates upon maturity, wire out funds. Reconcile accounts. Issue
official bank checks, cross sell services and bank products, balancing, all monies
transactions and handling. Provided Notary Services.
Online Banking – approve applications, provide support to customer, reset password, and answer emails, bill payment,
research, tracking, and reports. Set up and organize Deposit Express Courier Service to business customers.
07/2003 – 01/2005 B ranch Banking and Trust
Relationship Banker / Personal Banker
Greet all clients, gather information, direct clients to right service areas. Open new accounts, cross sell bank products,
service calls and sales calls account reconstruction, ordering checks, closing accounts, account maintenance, sales reports, overdraft and NSF reports, safe deposit, reconcile accounts, performed all monies transactions, also balancing.
Provided Notary Services.
04/1999 – 04/2003 SouthTrust Bank
Financial Service Representative / Customer Service Coordinator
Greet all clients, gather information, direct clients to right service areas. Open new accounts, reconcile accounts, close
accounts, ordering checks, loan applications and closings, assistant to the Assistant Branch Manager, overdrafts /NSF
reports, conduct sales and service meetings, audits, safe deposit, cross selling bank products, balancing, all monies transactions and handling. Provided Notary Services
01/1994 – 04/1999 Bank of America – Barnett Bank
Customer Service Representative / Teller / Float Staff
Greet all clients, gather information, direct clients to right service areas. Open new accounts, close accounts, reconcile accounts, loan applications and closings, all monies transactions and handling, balancing, audits, safe deposit, cross-
sell bank products. Float staff for the Sarasota area for three years. Provided Notary Services
10/1988 – 11/1996 Certified Nursing Assistant
Education Sarasota County Vocational Technical Center
State Certified Nursing Assistant - Office skills courses completed
Manatee Community College
College coursework completed towards an Associate Art Degree.
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