IT Professional

Peter B. Briselli *** Locust Ridge Drive Pittsburgh, Pennsylvania 15209 Home: 412-***-**** Cell: 412-***-**** Email: *********@*****.***

Certifications: CompTIA A+; Lenovo desktop and laptop systems; all Dell desktop, laptop, workstations and servers; HP desktop, laptop, and servers; Apple systems (ACMT); Toshiba laptops; Pennsylvania Instructional I in Music K 12.

Work Experience: PNC/Compucom/Murtech Pittsburgh, Pennsylvania Win7 Deployment Tech Duties included the placement of new systems, transfer of data, testing, and level 1 troubleshooting and repair of issues that arose.

Vertical Solutions Pittsburgh, Pennsylvania Helpdesk April 2014 to May 2014 Duties included providing helpdesk and phone support at all levels to managed IT service clients across a wide variety of hardware and software.

Performed Active Directory maintenance (add/remove users/workstations/printers). Used GoToMyPC to perform remote troubleshooting and adjustment, Walked users through troubleshooting over the phone when a remote connection was unavailable.

Hewlett Packard Pittsburgh, Pennsylvania Break/fix and deskside support September 2013 to March 2014 Duties included providing break/fix and deskside support(including ram and hdd upgrades) on a mix of HP and Dell laptops, desktops, and servers.

Provided phone support for initial troubleshooting. Troubleshot Cisco VPN connections Repaired Windows 7 automatic rollout failures by reimaging machines and setting up application

pushes. Repaired AS400 terminal emulator issues. Troubleshoot and repair HP 9040/9050 MFP class printers.

Sarcom Pittsburgh, Pennsylvania Service Technician November 2006 to September 2013 Duties included repairs and warranty support involving HP servers, workstations, and laptops as well as Apple, Dell, and Lenovo hardware and HP laser printers.

Provided phone support during the initial contact and troubleshooting. Performed Active Directory maintenance involving the addition/removal of machines and users. Developed troubleshooting strategies for handling server and warranty repair calls. Trained new employees on policies and procedures. Followed existing cash management and billing procedures and help to manage the billing process. Managed a flexible work schedule to support vacation coverage at three corporate client sites. Experienced in Remedy Helpdesk ticketing system. Used Landesk and Ghost software to deploy images to new systems.

Peter B. Briselli 738 Locust Ridge Drive Pittsburgh, Pennsylvania 15209 Home: 412-***-**** Cell: 412-***-**** Email: *********@*****.***

Pizza Hut/Aurora Huts Pittsburgh, Pennsylvania Shift Manager February 2007 to Present Duties include the management of product quality, employee training, the management of difficult issues involving both customers and staff, and cash management.

Manage a diverse staff of up to eight employees of varying levels of experience. Train new employees on policies and procedures. Followed existing cash management procedures. Resolved employee and customer complaints. Plan food preparation for the following day based sales forecasts and consideration of local events.

Staples Pittsburgh, Pennsylvania In house Technician June 2005 to October 2006. Duties included the sale and support of all business machines (calculators, copiers, faxes, and PDAs), helping customers solve system configuration issues, performing in store upgrades, repairs, software installs, and virus/spyware removals.

Siemens Business Services: PNC Bank Pittsburgh, Pennsylvania IT Temp September 2003 to July 2004 and August 2002 to December 2002 Duties included installation of replacement systems and new applications, data transfers, hardware and software/operating system support for desktops, laptops, printers, and Windows 2000 and XP.

ICM School of Business and Medical Careers Pittsburgh, Pennsylvania Instructor January 1996 to December 2002 Duties included developing and teaching computer related courses for a diverse student body in Cobol, Visual Basic, Systems Analysis, Desktop Publishing, C/C++, Microsoft Office applications, and more.

Mercy Behavioral Health Pittsburgh, Pennsylvania Network Administrator November 1996 to August 2001 Duties included the following:

Saved the organization over $50,000 by upgrading older hardware to extend workstation lifespan. Implemented and maintained a firewall and internet gateway, and DHCP on the network. Administered a Netware 4 network. Installed Netware 5, and a new PDC on the NT network. Performed desktop maintenance, user support, and configuration of Cisco routers and switches. Maintained MS Exchange post office and Norton Enterprise Antivirus solution. Built and maintained replacement Novell and NT servers. Planned and supervised server updates to an NT domain, Symantec antivirus solution, and an exchange server, and installed patches as needed.

Arranged for users to back up data to the network as needed. Designed and implemented Zenworks 2.0 for remote desktop management, a disk imaging system for use is user support situations, and a helpdesk system that supported over 500 employees.

Created an inexpensive dialup solution that gave access to email and a custom application to over 30 group homes that were too small for the frame relay network; supervised the addition of two sites to that network.

Managed a transition from Word Perfect Office to Office 97 and from Windows 3.1 to Windows 95, including the development and teaching of training classes.

Peter B. Briselli 738 Locust Ridge Drive Pittsburgh, Pennsylvania 15209 Home: 412-***-**** Cell: 412-***-**** Email: *********@*****.***

EDUCATION I CM School of Business and Medical Careers Pittsburgh, Pennsylvania Associate in Specialized Business Degree in Computer Management . Coursework included programming in RPG, C, & COBOL, Network administration in Novell 3.12, and major suite software (Microsoft Office/Lotus SmartSuite).

Duquesne University Pittsburgh, Pennsylvania Bachelor of Science in Music Education.

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