Customer Service Care

Phebian Babalola

**** ******* ** - ********, ** *4403

********@*****.*** - 412-***-****

WORK EXPERIENCE

Staff Pharmacist

Walgreens Pharmacy - Muskogee, OK - October 2014 to Present

Responsibilities

. Patient counseling and customer care

• Thorough prescription verification, prescription transfers and refills using the IC+ computer software

• Check-in, price and put away all drug orders – in including CIIs

• Retrieve and file prescriptions in the appropriate files (including CIIs)

• Pull outdated, damaged and recalled merchandise and prepare for return

• Complete Third Party rejections

• Maintain: daily and weekly reports

• In cases of dispensing incidents, follow company procedures: notification, report completion

• Communicate and interact with physicians, dentists, nurses and others in health related fields to better serve

our customer

• Ensure compliance with all company procedures and federal and state laws, rules and regulations

Pharmacist

Suburban Pharmacy LTC - West Hartford, CT - May 2014 to September 2014

Responsibilities

• Patient counseling and customer care

• Thorough prescription verification, prescription transfers and refills using the QS-1 systems

. Communicated with all healthcare providers to ensure good pharmaceutical care is provided to all patients

• Examine and investigate the nature and use of drugs, dosage and drug interactions

• Provides Pharmacy products and services to clients in accordance with local, state, and federal laws and

Company policies and proceduresWorked with and oversaw a team including pharmacists, technicians and

cashiers to ensure services were rendered to clients in a clinical and timely manner

Pharmacist (Volunteer)

Medicine Shoppe - New London, CT - January 2014 to May 2014

Responsibilities

• Patient counseling and customer care

• Prescription transfers, refills and reviews using the PDX and RX-30 systems

• Medication compounding and dispensing

• Communicated with all healthcare providers to ensure good pharmaceutical care is provided to all patients

• In collaboration with other Pharmacists, delivered adequate Medication Therapy

• Examine and investigate the nature and use of drugs, dosage, drug interactions, and side effects, as well as,

monitors the health and progress of patients to ensure compliance and to optimize therapies

• Provides Pharmacy products and services to Customers in accordance with local, state, and federal laws

and Company policies and procedures

Pharmacy Intern (Volunteer)

Medicine Shoppe - New London, CT - January 2010 to January 2014

Responsibilities

• Thorough prescription review

• Dispensed and compounded drugs

• Provided customer service and prescription order processing all under the supervision of a Licensed

Pharmacist

Accomplishments

Set up and trained technician to use the Dispill software for Patient Medication packaging for LTCFs and

Assisted living patients

Senior Associate Scientist

Pfizer Inc - Groton, CT - June 2008 to October 2012

Responsibilities

• Microdialysis experimentation & HPLC instrumentation and trouble shooting

• Animal research

Research and Teaching assistant

Duquesne University - Pittsburgh, PA - January 2005 to May 2008

Responsibilities

• Conducted In vivo animal studies including research

• Taught Physiology, Anatomy and Microbiology practical laboratories and mentored to third year Doctor of

Pharmacy students

Retail Pharmacist

Victory drugs - Festac Town NGR - October 2004 to November 2004

Responsibilities

Worked with and oversaw a team including pharmacists, technicians and cashiers to ensure services were

rendered to clients in a clinical and timely manner

• Thorough prescription review to identify appropriate dosages

• Adept knowledge of Drug dispensing, compounding interactions and side effects

• Communicated with all healthcare providers to ensure good pharmaceutical care is provided to all patients

• Ensured information included on medication labels was accurate and clear to patients

• Provided customer service and prescription order processing

Clinical Pharmacist

Katsina State General Hospital - Kurfi, NGR - September 2003 to August 2004

Participated in pharmacy lectures and presentations as they relate to maintenance or improvement in

pharmaceutical care

• Experience in operating computers to process prescriptions, keep records and communicate with physicians,

hospitals and insurance companies

Community Pharmacist

Pharmacare Pharmacy - April 2003 to August 2003

Intern Pharmacist

Lagos University Teaching Hospital, Idi-Araba NGR - May 2002 to May 2003

Pharmacy Technician

Victory drugs - Lagos - January 2002 to April 2002

EDUCATION

Master of Science in Pharmacology & Toxicology

Duquesne University - Pittsburgh, PA

2005 to 2008

Bachelor of Pharmacy

University of Lagos - Lagos

1997 to 2001

SKILLS

• Expert at MS Word, Excel, PowerPoint, Outlook • Dispill USA, PDX, RX 30 • Expert at GraphPadPrism

3.0/5.0, EZChrome elite, and SoftmaxPro data analysis Softwares • Moderate knowledge in hardware and

software trouble shooting

CERTIFICATIONS

RPH- Connecticut

RPh- Oklahoma

RPh -Texas

APHA Immunization Certification

ADDITIONAL INFORMATION

Oral and written communication skills

•Strong verbal and written communication skills

•Strong interpersonal relations and customer service skills

•Effective multitasking and time managing skills

•Work well independently and in a team with diverse ideas

•Write clear and precise procedure protocols

•Provide articulate instruction to students and guardians to patients

Problem solving and analytical skills

• Responsible for investing and resolving third- party payment issues

• Extensive ability to handle data and report writing including statistical analysis of data

• Managed projects which involved multiple tasks and deadlines

• Managed interns and technicians

• Strong ability to analyze research and clinical issues and resolve them effectively and quickly

• Paid close attention to details and provided careful and continuous follow- up concerning problem

identification and resolution

• Innovative and proactive while rendering supports to various tasks

Contact this candidate