Manager Customer Service

Eric Evans

Director of Consulting Services

***** *. ********* ****, ******, WI

262-***-**** (Cell) / *******@*****.***

"What distinguishes Eric from others more than anything else though is his

passion for technology and his uncanny ability to learn new things over

night." - LinkedIn testimonial see more at www.linkedin.com/in/ericeevans.

KEY ACCOMPLISHMENTS

15+ years of success as a technology leader with multiple fortune 500

clients including: Canon, Manpower, McDonalds, ADP, & Cigna

Results Include:

Developed candidate facing website that grew from 0 to 6 million

registered users over the course of 5 years.

Created 12 month plan to implement the Manpower global solutions store to

help promote reusable services and applications within the organization to

help drive down SG&A.

Responsible for 10 direct reports, 15 offshore resources and 5 million

dollars in budget.

PROFESSIONAL SUMMARY

I am the Director of Consulting Services for Hitachi Consulting a uniquely

positioned client focused boutique firm that combines innovation with the

stability that comes from Hitachi's heritage. As the Director of

Consulting Services, I am responsible for focusing our IBM centric service

line to allow our clients to integrate and transform their business, and

promote internal growth within the Hitachi Consulting organization. At the

executive client level I provide architectural and strategic technology

solutions that maximize IT performance and investment.

Prior to joining Hitachi, I was the Chief Portal Architect for

Elementblue, a software and solutions provider specializing in IBM

technologies. As Chief Portal Architect, I was responsible for focusing

our service line to allow our clients to integrate and transform their

business. The end result was more efficient utilization of existing

enterprise software systems, better user experience, a more robust

infrastructure, and supportable, repeatable processes tied to measurable

business goals.

Prior to joining Element Blue, I was an Enterprise Architect and Global

Development Manager at Manpower Group. I was directly responsible for the

support and development of the external facing global web applications

serving millions of registered users in multiple languages worldwide.

Those highly available, transactional applications are powered by the most

current open-source, IBM, and Web 2.0 technologies. Also, while with

Manpower I created and directed the 1-3-5 year architectural road map

creating a link between global strategic goals, the necessary IT

infrastructure and projects, and a clear, concise business case to support

the implementation of those goals

My undergraduate and MBA are both focused on finance and marketing. I

have also been a steel salesman and a paratrooper in the 82nd Airborne

Division of the United States Army.

I have worked with multiple Fortune 500 clients in the course of my

career, and my focus has always been to bring rich, compelling, and

technically sound solutions across a wide range of technologies and

disciplines.

KEY COMPETENCIES

- Strategic Technology Planning

- Practical Application of Technology for Business Needs

- IT Infrastructure Design and Implementation

- Emerging Technologies and Enterprise Architecture

- Extensive IBM, Open Source, and Java product and development experience

- Performance Optimization

- Mobile Applications Development & Implementation

- Social Media Analysis and Integration

- Technical Landscape / Road Mapping analysis

- Project Planning / Management

- Java Development (15 years)

PROFESSIONAL EXPERIENCE

HITACHI CONSULTING Chicago, IL August 2013

to Present

Director of Consulting Services

Manage high level client relationship while providing solid architectural

guidance for implementing the IBM suite of products including Websphere

Commerce, Websphere Portal, and IBM Connections.

- Lead the re-platform / redesign effort of internal and customer facing

systems.

- Develop overall governance and long term IT Strategy.

- Maintain strong client relationship in a multicultural environment.

- Create new opportunities and expand Hitachi's footprint within existing

accounts.

- Provide long term strategic vision for Hitachi Consulting's IBM

practice.

ELEMENT BLUE Houston, TX August 2012 to

August 2013

Chief Portal Architect / Solutions Director

Design, develop, and implement large scale projects with special expertise

in integrating IBM and non-IBM technologies. Lead all phases of business

and software development from conceptual design through practical

implementation. Responsible for internal and client long term strategic

vision with a focus short term tangible results. Provide leadership and

mentoring for internal resources and our clients for all phases of IT

planning and delivery.

- Lead the internal portal / IT group.

- Responsible for development of RFP's, SOW's.

- Generated business leads, and assisted with pre-sales efforts.

- Provided long term strategic vision for clients.

INDEPENDENT CONSULTANT Milwaukee, WI January 2012 to

July 2012

Independent Contractor

Provided value across a variety of industries and clients in a range of

specialties including but not limited to:

- Lead and coordinated open API requirements for large retailer.

- Developed reusable content components for a large global insurance

company provider.

- Performance troubleshooting and configuration for large online e-commerce

site.

- Provided high level guidance and architectural support for a large

healthcare provider migration to Websphere Portal and IBM Connections.

ASPONTE TECHNOLOGY Lakewood Ranch, FL August 2011 to

December 2011

Practice Director

Devised the overall IT blueprint comprising the procedures, practices,

procurement strategies and the maintenance of the internal and client IT

infrastructure. Responsible for aligning internal capabilities and

delivering services to clients in accordance with their long term strategic

goals. Leadership and mentoring of the internal and client IT groups with

an emphasis on teamwork, work ethic and solid development to deliver

successful solutions internally and for our clients.

- Lead the internal portal / IT group.

- Responsible for the development of RFP's, SOW's.

- Generated multiple business leads and assisted with pre-sales efforts.

- Provided long term strategic vision for clients.

- Provided technical mentorship to junior staff.

- Delivered best practices and in-depth code revision and reviews.

MANPOWER GLOBAL Milwaukee, WI October 2005 to

August 2011

Senior Enterprise Architect (January 2009 to August 2011)

Development of application road maps and selection of all technologies

related to global platforms including Unified Portal, Mobile Solutions, and

Social Networking. Strong Experience in system requirements gathering

using interviews, document analysis, requirements workshops, business

process descriptions, use cases, scenarios, business, task, and workflow

analysis. Analytical and system skills, including a thorough understanding

of how to interpret customer business needs and translate them into

operational requirements. Active collaboration with developers and subject

matter experts to establish a re-useable high performance technical vision.

- Led offshore team to develop global iPad application for launch at the

World Economic Forum in Davos.

- Created 12 month plan to implement the Manpower global solutions store

to help promote reusable services and applications within the

organization to help drive down SG&A.

- Planned and developed prototype enhancements for Manpower's main

candidate intake portal.

- Constructed detailed road map for implementation of the Unified Portal.

- Responsible for creation and recommendation of multiple options for a

unified technology stack designed to accommodate all of Manpower's global

business units.

- Designed and implemented mobile recruiter and candidate applications.

- Selected Global Social Networking platform based on future business

requirements.

- Architected and implemented executive reporting dashboard.

- Proof of concept oversight and development coordinator.

Manager of Global Application Development (January 2006 to January 2009)

Served as technical liaison between development and all global business

units and partnered with key business stakeholders to identify emerging

business requirements. Recommended automated solutions to facilitate

business process improvement. Managed a mixed 20+ member local and remote

team.

- Architected, implemented, and deployed one of the largest IBM Websphere

Portal implementations in the world which now supports 6 million

registered users, 50+ virtual portals, multiple backend systems, and is

still growing!

- Led development of candidate and recruiter facing portal applications

from version 1.0 through version 2.1.

- Responsible for 10+ direct reports.

- Code reviewer and best practice implementations for all portal

applications.

- Continuous improvement of candidate intake and recruiter tool

experience.

Senior Manager(Whittmanhart) / Senior Developer (Manpower) (October 2004 to

January 2006)

Recruited from Whittmanhart to continue development and implementation of

candidate intake portal. Responsible for initial requirements gathering

and implementation of IBM Websphere Portal solution. Created and

instantiated technical recommendations based on business requirements.

- Designed and developed global candidate intake and recruiter portal.

- Gathered business requirements from multiple business owners and

countries.

- Mentored and developed core java team in portal implementation and

development.

PERFICIENT INC Elk Grove Village, IL November 2003

to October 2004

Lead Technical Consultant (November 2003 to October 2004)

Technical liaison and developer on multiple initiatives. Responsible for

business requirement gathering, writing Statements of Work, and presales

support. Key projects include:

McDonald's Portal Migration and Tivoli Access Manager Implementation

- Created and deployed a custom Tivoli Access Manager Login interface.

- Migrated all of the existing Tibco Portal functions into Websphere

Portal.

- Installed and configured Websphere Portal 5.1.0.1 on Sun Solaris.

- Configured Websphere Portal to use Siteminder and ITDS.

- Created custom McDonald's themes and skins.

JC Whitney Install Pro Application Project

- Technologies utilized: Java, Spring, Hibernate, WSAD

- Created Web GUI Components for JCW Installpro Application.

Sigma Chi Websphere Portal Project

- Technologies utilized: Websphere / Websphere Portal, Java, WSAD, Web

Services, Sametime, Quickplace, and WCM.

- Created custom Websphere Portal Application to handle user input via

web forms.

- Customized login to create a single-sign-on experience with third party

software.

- Migrated all current content from old web site to new Websphere Portal

site.

- Created WCM templates that allowed the client to manage their own web

content without IT group intervention.

PSC GROUP LLC Schaumburg, IL January 2000

to November 2003

Senior Consultant

- Developed and Administered e-commerce solution for manufacturing /

retail client that allows their customers to place and track orders

online using IBM Websphere Portal V5.02, J2EE, Notes, LEI, DB2, and LDAP.

- Developed and implemented a Purchase Order workflow application using

Domino, J2EE, XSL, XSLT, and FO.

- Developed a customer service portlet application using IBM Websphere

Portal V5.02, and Notes.

- Developed and Administered client workflow portal using IBM Websphere

Portal V5.0. Integrated WSP with Notes, SQL, and LDAP

- Developed and Administered internal PSC Portal using IBM Websphere

Portal V5.0. Integrated WSP with Notes, and LDAP

- Developed and Administered IBM Websphere Portal based executive

dashboard application for large metals distribution company using

versions 4.1.2,4.14,4.2.1. Integrated WSP with third party product

ARCPLAN and LDAP

- Wireless customer management application for large lumber supplier

- E-Commerce site for publishing company

- Web / Data application for large tire re-treading manufacturer

- Lotus Notes to SQL Migration Tool for a large advertising agency

- Web-based knowledge management database

- Web-based Project Management Tool

- Web-based Global Survey Database

- Web-based Time Reporting System

AUTOMATIC DATA PROCESSING INC. Elk Grove Village, IL

1998 to 2000

Business Analyst

- Utilized Lotus Notes to integrate workflow processes with existing

systems.

- Increased productivity and information flow by bringing more focus to

existing IT systems.

- Hours tracking and reporting system for National Accounts. The system

tracks phone activity, hours logged by consultants, and number of cases

logged. (This system is still in use as of 5/15/2003!)

- Patch-tracking database. The database tracks all of our incoming fixes,

trouble logs, and letters sent to the clients. Uses Lotus Script to

import data from text files that are produced by a legacy system.

- Situation reports database that takes ADP's accepted situation report

format and eliminates the paper work and double entry. Creates final

reports with Lotus Script.

- Pending items database that feeds the situation reports database and

pulls open cases from ADP's clarify system by using Lotus script to

create ODBC SQL queries.

- Specialized services billing database that tracks monthly, quarterly,

and yearly billing.

- Led and implemented the effort to consolidate old R4.6 databases into a

single source R5 knowledge base.

- Proposed, researched, implemented, and modified existing group

calendars in R5 to meet organizational needs.

- Automated reporting functions through Microsoft Excel and Lotus Notes

with Visual Basic 6.0 and Lotus Script.

- Designed reporting tools in Microsoft Office that were capable of

interfacing with Lotus Notes.

- Championed new internal IT system rollouts.

- Provided Windows NT / Office 97 / Lotus Notes / LAN / desktop support.

CENTRAL STEEL AND WIRE Chicago, IL

1994 to 1998

Inside Sales Specialist / Pod Leader

- Awarded Section Trainer position in May of 1996.

- Supervision of a ten-person section to ensure their continued growth

and morale.

- Responsible for general welfare and performance of section members.

- Responsible for three of the company's top ten corporate accounts.

- Consistently in the top five for sales and tonnage.

- In 1997, personally responsible for $23 million dollars of business

UNITED STATES ARMY Fort Bragg, NC 1991 to

1994

Parts and Records Specialist

-Supervised and scheduled labor for thirty-three people. Responsibilities

assumed: Planning, administration, implementation, supervision of staff,

and vehicle readiness.

- Mediated disputes and maintained platoon integrity under adverse

conditions.

- Oversaw additional training for physically challenged soldiers.

- Organized projects to obtain maximum efficiency and group cohesion

- Scheduled maintenance and requisitioned materials for fifty plus

vehicles

EDUCATION

Masters of Business Administration - Northern Illinois University - Dekalb

IL

Bachelor of Arts - Business Administration - Augustana College - Rock

Island IL

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