System Support Analyst

Nestor Joseph A. Dizon

City Address: # ** Medical St SSS North Fairview Q.C.(Philippines) / Block

A18-6, 9 Bukit Utama Condominium, (Malaysia)

Mobile No: Malaysia +60-112******* / +60-112*******

Philippines: +63-932*******

Email: *****************@*****.***

AREAS OF INTEREST

Information and Technology, Database Administration, Research and

Project Management, Technical Support, Point of Sales

PROFESSIONAL EXPERIENCE

System Analyst Production Support II (IBM Solutions Delivery

Inc. Philippines) July 2013 up to Present

. Shift Lead for Application Production support team offshore

responsible for IT Merchandizing team application support for

all Merchandising systems and SAP coexistence.

. Currently handles (Loblaw Store Project) Provides Second Level

Application Production Support Offshore to over 1200 stores

across Canada and also Technical, Operational expertise for

Loblaw Application Platforms and Business Processes.

. Triage and resolution of incident tickets reported by users and

operations team. Manage incident tickets and change procedures

IT Associate (SM Mart Inc. Philippines) April 2008 up to February 2013

. Installation, setup and configuration, support and maintenance,

and administration of Point of Sale servers

& POS terminals involved in merchandise selling, Bills Payment,

Foreign Exchange, and Customer Services/Information

counters.

. New Branch Setup Installation of Point of Sales Hardware and

Software on Counters, Deployment of New PC for Business Units

Department inside the Department Store. Setup of Point of Sales

Hardware/Software for Retail Affliates (Star Appliance and Ace

Hardware Shops). Electronic Fund Transfer Testing of Verifones

Units, GPRS Vx610 and VX810.

. Programming Bills Payment Systems ; New Biller, Updating

Existing Biller; Cashier X Reports, Cashier Monitoring System,

Testing New Point of Sale Software,

Student Trainee (On-the-job-Trainee) Equitable PCI Bank Philippines-

July to September 2006

Supports in the Human Resource Department - Recruitment and

Employment Management Division, Develop HR Applicant

Database.

TECHNICAL SKILLS

Knowledgeable in Microsoft Office (Word, Excel, PowerPoint, Access,

and Frontpage),Open Office, Lotus SmartSuite, Lotus Notes;

Knowledgeable in Web Development and Multimedia Technology (HTML,

DHTML, CSS, JavaScript, ASP and ASP.Net); Proficient in Programming

Languages (C/C++, VisualBasic.Net, C#.Net, and Java JDK, SDK,

Netbeans, J2EE),Proficient in Database design and Administration

(MySQL, SQL, Oracle); Background in Operating System (Windows

Server2008, Windows7,Mac-OS, and Unix);

Knowledgeable in IBM Client Access for AS/400 Platform, Electonic

Fund Transfer using Verifone, Point of Sale Systems using JPMA, Point

of Sale Systems using Visual Store, POS Terminal Installation and

Server Assembly; Knowledgeable in POS Peripherals and Wincor/IBM

Units. ; Proficient in Computer Hardware Assembly and troubleshooting.

Wireless RF-PDT for Pcount Activities / Setup Access Point,

Merchandise Management System, Remote Desktop, Network Troubleshooting

RESEARCH PAPERS AND PROJECTS HANDLED

. Online Registration

A website dedicated for registered students. An online Exam

Created by implementing HTML codes using

MS FrontPage and Macromedia Dreamweaver for its registration

form.

. Student Record System

A program made by using Microsoft Visual Basic 6.0 as its

front-end and MS-SQL as its back-end that enables the user to

store and track records of a student for the school's database.

Participation: involved in documentation and designing

interface.

. Shortest Path Map Location (2004)

Using Visual Basic 6.0 and Microsoft Access.

A map locator for the shortest path from a specific location to

another location.

Participation: involved in coding and aid in logic.

THESIS

. Concealment, Creation and Authentication Software (CONCREATSoft)

(September 2006)

Using Visual Studio 2005, and Visual C#

The project is about the development of a software that will aid

companies and commercial establishments in electronic signature

verification through the software to validate that the user is the

legal originator for the implementation of RA8792 (E-Commerce Law

2000).

Participation: Develop the interface design, documentation of

the project, and research about existing related system

And test/debug the program.

TRAININGS AND SEMINARS ATTENDED

September 2014 ITIL 2011 Edition

Foundation: ITIL and the Service Lifecycle

(IBM Philippines)

April 2014 Service

Integration & Management (SIAM)

(Loblaw

Ltd & Capgemeni)

March - April 2014 Software Testing

Training

U.P.

System Information Technology Foundation

September 2013 Linux System

Administration (101) Training

U.P.

System Information Technology Foundation

April - June 2004 LVAR033O: Oracle 3

Mapua Institute of

Technology, Makati City

January - March 2004 LVAR023O: Oracle 2

Mapua

Institute of Technology, Makati City

October - December 2003 LVAR013O: Oracle 1

Mapua Institute of

Technology, Makati City

August 19, 2006 Career Transition

Talk

Mapua Institute of

Technology, Makati City

EDUCATION

MAPUA INSTITUTE OF TECHNOLOGY (MIT)

B.S. Computer Science

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