Training Executive
Resume:
SIVARADJOU. A
No.**, Main Road, Pethuchettipet,
Lawspet, Puducherry - 08
Phone: 900-***-**** Email: **********@*****.***.
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Seeking assignment in Housekeeping with a reputed organization
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PROFESSIONAL PROFILE
* A result oriented professional with over 10 years of experience
in Housekeeping
* Currently associated with Shenbaga Hotel & Convention Centre -
Puducherry.
(4-star hotel with 125 rooms, multi cuisine restaurant, Health club &
Spa - pre-opening team)
* Proficient in managing the entire gamut of general administration
functions such as Hotel, Housekeeping activities etc.
* Experienced in planning, supervising & managing the entire operations
including resource planning, procurement and maintenance of inventory
levels for smooth functioning of operations.
* Proven track record of developing procedures, service standards and
operational policies, planning & implementing effective control
measures to reduce running costs of the unit.
* A consistent performer with a proven track record of increasing
revenues and streamlining workflow.
* Expertise in designing & implementing training programs for bringing
keen customer focus, high energy level and team spirit in the
employees.
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CAREER HIGHLIGHTS
Feb 2010 to Nov 2014 The Dune Eco village and spa,
Puducherry.
Working as
Executive Housekeeper.
Reporting to
General Manager.
A 4-star beach
resort in puducherry managed
under KIDIM
India group of hotels with well
appointed 55
rooms including pool vilas.
Jan 2007 to Feb 2010 The Sunway GRT Grand, Puducherry.
Worked as
Housekeeping Executive.
A 3-star business hotel in Puducherry managed
under GRT group of hotels & resorts with well
appointed 75 rooms including luxurious and
comfortable suites.
Jan 2005 to Jan 2007 The Residency Towers, Chennai.
Worked as
Housekeeping Supervisor.
Reported to
Executive Housekeeper.
A 4-star deluxe business hotel in Chennai with
well appointed 174 rooms including luxurious
and comfortable suites.
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AREAS OF EXPERTISE / EXPOSURE
Strategic Planning:
> Planning and implementing department policies ensuring adherence to
the same.
> Developing & implementing procedures, control systems for maintaining
quality standards.
> Ensuring optimum and effective utilization of funds in providing
congenial work environment and basic amenities in the work premises.
General Administration / Housekeeping:
> Supervising entire housekeeping operations & other activities in the
organization.
> Responsible for upkeep of guest rooms, restaurants & public areas
including swimming pool, health, club, gymnasium, Banquet halls, etc.
Procurement / Vendor Management:
> Tracking & maintaining inventory levels for all items required and
preparing material requirement plan as per the requirements.
> Generating purchasing orders as and when inventory levels reach
reorder levels.
> Advance planning of purchase functions, involving cost estimation,
contract negotiations & finalization for purchase of materials.
> Assessing the performance of the vendors, based on various criterions
such as quality improvement rate, timely delivery, credit terms etc.
Client Servicing:
> Providing high quality services, resulting in customer delight and
optimum resource utilization for maximum service quality.
> Ensuring maximum customer satisfaction by closely interacting with in-
house and potential guests to understand their requirements and
customizing the product and services accordingly.
> Delivering high-value services to upscale clients for exalting their
satisfaction levels.
Personnel Management / Training:
> HRM, Staffing, Recruitment, Performance Review and Appraisal.
> Handling operational functions like staff briefings, creating the duty
roster, shift management.
> Organizing & conducting practical and theoretical training programs,
to enhance skills and motivational levels.
> Implementing staff welfare policies with key focus on enhancing
employee motivation.
Significant Contributions With :
Dune Eco Village and Spa: As a Executive Housekeeper.
> Played a key role in renovation of all guest rooms and public areas.
> Played a key role in streamlining systems and procedures.
> Upgraded room facilities.
> Taken care of entire public area, marble polishing of all the areas.
> Responsible for conducting weekly training for supervisors and
houseman
> Tracking & maintaining inventory levels for all items.
> Coordinating with other department heads for smooth functioning of
department.
> Played a key role in pre-opening of 02 new hotels in Tanjore-Hi
(Tanjore) and Spice Fort - Kochin.
The Sunway GRT Grand: As a Housekeeping Executive.
> Played a key role in pre-opening team.
> Played a key role in streamlining systems and procedures.
> Upgraded room facilities.
> Taken care of entire public area, marble polishing and carpet
shampooing of all the areas.
> Responsible for conducting weekly training for supervisors and
houseman
> Tracking & maintaining inventory levels for all items.
The Residency Tower: As a Housekeeping Supervisor.
> Responsible for upkeep of guest rooms, restaurants & public areas
including swimming pool, health club, gymnasium, banquet halls, etc.
> Tracking & maintaining inventory levels for all items required and
preparing material requirement plan as per the requirements.
EDUCATIONAL CREDENTIALS
* B.B.A. (correspondence) from Pondicherry University.
* H.M.C.T. from Pondicherry Institute of Hotel Management and Catering
Technology.
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WORKSHOPS AND PROGRAMMES ATTENDED
Usha Fire Safety Equipments Private Limited - Training/Seminar in Fire
Prevention and Fire Fighting.
Attended Fire Prevention and Fire Fighting training class conducted by
Tamilnadu Government Fire Safety and Rescue Department.
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COMPUTER PROFICIENCY
Windows-98, H.M.S., Champagne
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Personal Details
Father's Name : K. Arumugam
Nationality : Indian
Date of Birth : 12th March 1982
Languages Known : English & Tamil
Passport Numbar : K 7214427
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DECLARATION
I hereby declare that the information given above is true to the best
of my knowledge and brief.
Place:pondicherry By
Date
A.Sivaradjou
Contact this candidate