Customer Service Management

ELMER COLEMAN JR

Milwaukee, WI 414-***-****(M) 262-***-****(B) ***************@*****.***

Professional Summary

I am a graduating Finance major of DeVry University I have 18+ years Banking experience, with 8+ years as Business partner along with 8+ years Supervisor experience. My experience makes me a good fit for any company looking for a personable and professional under pressure candidate. I am patient and empathetic with an extensive background in conflict resolution.

Skills

Creative problem solver

Proficient in cash handling

Strong client relations

Multi-line phone talent

Exceptional communication skills

MILITARY PROFILE

U.S. ARMY RESERVE RECEPTION BATTALION, Milwaukee, WI 09/1985- 09/1991

PERSONNEL MANAGEMENT SPECIALIST, PERSONNEL FINANCE SPECIALIST, SP4

Supervised a team of new soldiers in their development as soldiers.

WORK HISTORY

PROFESSIONAL PROFILE

US BANK (Banking Services), Milwaukee, WI June 2019- to present

WORKFLOW COORDINATOR

Tasked with monitoring and controlling area workflow and customer deposits.

Updating and maintaining and enforcing department procedures.

PROPERTY MANAGER, Milwaukee, WI 11/2016- to present

Presently managing a rental property. My experience in banking, conflict resolution and customer service has been a great help in my present position as a Personal Manager.

It has given me experience to multi task.

My position has me collecting rental payments, evaluating potential renters and maintaining a clean and safe place to stay.

SMASH WIRELESS (Communication Industry), Milwaukee, WI 01/2008- 12/2016

MANAGER OF OPERATIONS

I have supervised a team of employees.

Analyzed latest trends to keep the company in the forefront of the cell phone industry.

Used data to forecast future business trends to create innovative solutions.

Wrote and submitted weekly, monthly and yearly sales goals for the company.

METAVANTE CORP (Banking Service), Brown Deer, WI 06/2008 -09/2009

COMPUTER TECHNICIAN (Promotion)

I gained the expertise to work on computers while handling non-computer tasks. (Multi-task) I was expected to print, breakdown reports while supervising employees.

In charge logistics over the weekend maintaining 30% efficiency in computer room.

Managed computer systems while maintaining peripheral equipment, magnetic tape units, and high-speed printers.

Trained and Evaluated monitored employee productivity and advised staff on progress and what is expected to work for the company.

Wrote and submitted weekly, monthly and yearly goals for department employees.

Education

General Education

Dominican High School, Whitefish Bay Milwaukee, WI 09/1982- 05/1985

DeVry University, Chicago, IL 01/2011- to present

Bachelor of Science in Business Administration concentration in Finance

Expected Graduation Date: 2019

Completed 98% of my Finance degree.

COURSE COMPLETED

Financial-Intermediate-Managerial Accounting, Financial Reporting, Management, Project-Strategic Management, Foundations of Multinational, Fundamentals of Investment, Marketing, Personal Finance.

SCHOOL HONORS

G.P.A. 3.5/4.0, Dean’s List Honoree Summer of 2011

G.P.A. 3.5/4.0, Dean’s List Honoree Summer of 2012

ADDITIONAL INFORMATION I have driven for Uber. I was a trusted Deacon for my church this allowed me opportunities to multitask between duties at work and at church.

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