Customer Service or Sales-REAL ESTATE FIRM

Curriculum Vitae

Upasana Singh

Flat No. ***, C-39, Sector 8,

Shanti Nagar, Miraroad-East.

Mumbai-401107

Cell : 916-***-****

Email : *******.****@*****.***

Date of Birth: 12th Nov 1989

Career Objective

Looking for a long-term association with a people-oriented organization

where talent, skill, and hard work are acknowledged and conductive work

culture is provided along with a financial rewarding career.

Work Experience:

Company : Kuehne Nagel Pvt Ltd

Designation : Sales Support- Senior Executive

Duration : 13th Feb 2013 - 07th June 2014.

Job Profile:

. V-Log super user for Western Region India includes sales account

assigning, performance report and day to day activity tracking of the

Sales team and reporting to the management.

. Quoting rates to the customer - Seafreight and Airfreight.

. Following up with the customer for confirmation on freight.

. Negotiating basis rate indication for customer.

. Bidding for RFQ for large volumes through online bidding.

. Procuring rates from overseas office.

. Filing credit for customers.

. Release of Delivery Orders once shipment is executed.

. Payments follow up.

. Follow up with the carriers/airline for status of shipment.

. Preparing SOP for KEY ACCOUNT CLIENTS and handing over to operations to

ensure smooth transition for larger volumes.

. Meeting up with customers along with sales person to understand

operational challenges, process improvement if any.

. Landing accounts as well and handover to sales once client is onboard.

Company : Damco Part of A.P.Moller.Maersk

Designation : Sales Support Executive

Duration : 14th June 2011 - 30th September 2012.

Job Profile:

. Quoting rates to the customer - Seafreight and Airfreight.

. Following up with the customer for confirmation on rates.

. Negotiating basis rate indication for customer.

. Following up for shipment.

. Maintaining leads database for sales and delegating same to the sales

team.

. Procuring rates from overseas office.

. Filing credit for customers.

. Release of Delivery Orders.

. Payments follow up.

. Follow up with the carriers for status of container.

. Preparing Hand-over sheet for operations.

. Sending sailing schedule to the customer.

. Meeting up with customers to understand operational challenges, process

improvement if any.

. Arrange conf call with the customer alongwith operations to understand

their requirements.

Company : Rustomjee Developers

Designation: Sales Executive

Duration : 25th August 2010- 13th June 2011

Job Profile:

. Sale of residential apartments.

. Follow ups with walk in customers.

. Maintaining the customer database.

. Collecting the initial 30% payment of the flat.

. Handling customer redressals.

. Maintaining broker database.

Company : Cargo Partners - DNATA Cargo (U.A.E )

Designation: Customer Service Representative cum Sales

Duration : 1st Oct 2009-7th Jul 2010

Job Profile: -

. Customer Service.

. Data base Management.

. Cargo Sales & Air shipment.

. Cargo flight booking.

. Familiar with Calogi system.

. Meeting up with customers and understanding their requirements.

. Ensure targets are met for the assigned customer.

Professional Achievement:

. Kuehne Nagel : Within a year was given an additional responsibility of

handling Western Region sales account and a new role of V LOG Super

User.

Education:

Academic:

Appearing TYBA from Mumbai University.

2005 to 2006 H.S.C. - First Class Maharashtra Board

2003 to 2004 S.S.C - Second Class Maharashtra Board

Professional Qualifications:

March 2010 - Cargo Product Knowledge & Documentation passed

with distinction from Emirates Aviations College.

U.A.E.

April 2010 - Dangerous Goods Regulations passed with

distinction from Emirates Aviations College.

U.A.E.

Additional Information:-

Knowledge about basics in computers- Microsoft Word, Power Point, Excel.

Fluent in English, Hindi and Marathi. Hobbies include listening to music,

dancing and travelling.

Summary Statement:-

A self motivated individual having the confidence and initiative to set

forth targets and achieve goals. My vision has been to consistently strive

hard, accomplish impeccable solutions and provide quality support to the

organization.

Contact this candidate