Customer Service Administrative Assistant

VALERIE OTTO

Carteret, NJ (C) - *************@*****.***

Summary

goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Exceptional customer service and organizational

skills

Recruiting

Compensation/payroll

Able to maintain confidentiality

Able to work within a team or independently

Personnel records maintenance

New hire orientation

Exceptional interpersonal skills

Work History

November 2014 to December 2014

Toys "R" US

Back of House

Iselin, NJ

March 2014 to November 2014

Leinhart Transport

Truck driver

Bluffton, SC

April 2012 to December 2013

Verengo Solar

Operations Administrator

Blauvelt, NY

January 2011 to April 2011

SimplexGrinnell

Administrative Assistant

Secaucus, NJ

April 2010 to June 2010

Staffmark

Operations Specialist

Hightstown, NJ

January 2010 to March 2010

Microtube Fabricators

Administrative Assistant

Middlesex, NJ

November 2007 to December 2009

Metro Sales

Communications Coordinator

Fargo, ND

Education

2012

Smith & Solomon

Commercial driver training

Smith & Solomon Driver Training (CDL-A):

Linden, NJ, USA 2009

Kaplan University

Bachelor of Science : Management, Human Resources

Chicago, IL, USA

Experience

Toys "R" Us November 2014 to December 2014

Back of House

Iselin, NJ

Unloaded trucks and stocked shelves

Displayed the appropriate signs for products and sales promotions

Leinhart Transport LLC March 2014 to November 2014

Truck driver

Bluffton, SC

Freight hauled: lumber, steel, mulch.

Secured cargo against inclement weather, pilferage, and damage

Verengo Solar April 2012 to December 2013

Operations Administrator

Blauvelt, NY

Carefully coordinated plans and specs

Obtained notices of completion and compliance certifications from all of the construction administration

consultants.

Scheduled construction site pre-inspections and coordinated post-construction audits.

Accurately provided status information on project progress to the project management

Monitored project schedules.

Uploaded information on installation status into Sharepoint

Planned meetings and prepared conference rooms.

Created weekly and monthly reports and presentations.

Created and maintained spreadsheets

Coordinated meetings with other department managers and served as main liaison between sales and

engineering staff.

Processed shading reports using Solmetric Suneye (www.solmetric.com)

Designed electronic file systems and maintained electronic and paper files.

Created purchase orders

Assisted with warehouse inventory

Calendar management

Scheduled service calls

HR Responsibilities-

Processed new hire paperwork

Assisted with recruiting / on-boarding.

Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation

accruals.

Managed communication regarding employee orientation and open enrollment for benefits.

Completed payroll processing from start to finish using Quickbase

SimplexGrinnell January 2011 to April 2011

Administrative Assistant

Secaucus, NJ

Researched and resolved billing and invoice problems.

Billed customers based on service tickets / service contracts.

Processed payroll for both union and non-union employees.

Staffmark April 2010 to June 2010

Operations Specialist

Hightstown, NJ

Entered and updated employee information using Peoplesoft

Conducted new employee orientations

Explained human resources policies and procedures to all employees

Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation

accruals.

Managed communication regarding employee orientation and open enrollment for benefits.

Completed payroll processing from start to finish employees.

Microtube Fabricators January 2010 to March 2010

Administrative Assistant

Middlesex, NJ

Performed data entry and verified for accuracy

Created monthly reports for records, closed terminated records and completed chart audits.

Assisted with payroll preparation and entered data into cumulative payroll document.

Metro Sales November 2007 to December 2009

Communications Coordinator

Fargo, ND

Addressed customer service inquiries in a timely and accurate fashion.

Answered 70-100 customer calls per day

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Cross-trained and provided back-up for other customer service representatives when needed.

Scheduled service calls / ordered supplies using the OMD database.

Dispatched service technicians Assisted field technicians to close out service tickets

Processed reports to ensure field technician efficiency Completed payroll processing from start to finish

Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation

accruals.

Processed network requests from account executives to set up newly installed equipment on the network

Typed proposals and assisted sales team with needed projects Scheduled and helped run open house events.

Earned quarterly “Top Performer” award.

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