Systems Support Engineer

Tom L Hall

Home phone: 817-***-****

Mobile: 817-***-****

Email:**********@****.***

Work Experience:

TLH IT Consulting

Fort Worth, TX (August 2010 to present)

IT hardware, software and networking, data security solutions, repairs/installation/maintenance

IT support engineering consultant

Provide IT services and for individuals and small businesses.

Siemens IT services and Solutions,

Irving, TX (October, 2001 to January,2010)

Systems support Specialist/Network admin

Provide hardware and software support for a medium sized manufacturing company with 750 end

users in a Windows XP/Exchange server network environment. Handled day to day resolution and

scheduling of user requests for hardware /software assistance, adds, moves, changes and new user

setup. Responsible for security and patch management on all facility IT assets. Setup and

maintained remote user accounts including Blackberry messaging and provisioning of user accounts

on Blackberry Enterprise Server(BES). Maintenance of hardware and software, inventory and

issuing/replacing of equipment. Maintenance of Compaq servers and Dell desktop/laptop systems.

Coordinate and track 3rd party vendor service calls. Carried out lead responsibilities in several

rollout projects including Windows 2000 to XP workstation upgrades, Lotus Notes to

Exchange/Outlook email conversion and migration from Novell Netware to Microsoft active

directory environment. Utilized Remedy and Clarify issue tracking software to manage service call

delivery and resolution. Responsible for weekly data backup and archiving activities. Directed 2

intermediate level technicians.

MATRIX Resources Inc.

Dallas TX (June, 1999 to August, 2001)

Systems Support specialist (permanent)

Provided desktop support on hardware and applications for a technical recruiting and staffing

firm.Also programmed and administered phone system utilizing Intertel Inc. Axxesory Talk

software and Intertel switching equipment. Responsible for setup of user dialup access through

Citrix Metaframe software. Performed daily tape backups using Cheyenne Arcseve 4.61 software.

Served as backup network administrator on Windows NT 4 servers and setup, added, removed,

modified user accounts and printers on network. Setup and configured all desktop and laptop

systems for office. Performed service and repair on laser printers. Provided user support for Lotus

Notes versions 4.X and 5.X., including Notes mail. Attained certification for the setup,

troubleshooting, and repair for the entire product line of Dell computers, desktops, laptops and

servers.

CERTIFICATIONS

MCP Windows 2000 active directory infrastructure administration

MCP Windows Server 2003 Configuration and maintenance

MCP Windows Server 2008 R2 Configuration & Deployment

MCP Windows 7 Configuration & Deployment

COMPTIA A+

COMPTIA Network+

COMPTIA Server+

COMPTIA Security+

EMC2 Information Storage Associate (EMCISA)

EDUCATION

Tarrant County College, Fort Worth, TX

5301 Campus Drive

Fort Worth, TX 76119

AAS in Electronics Technology, 1994

AAS in Computer Science-Information Security, 2013

AART, Liberal Arts 2013

University of North Texas, Denton, Texas

1155 Union Circle #311277

Denton, Texas 76203-5017

BAAS in Applied Technology and Performance Improvement, 2015

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