Customer Service Project Manager
Resume:
Hector J. Sosa
*** ******* *** ● Brooklyn, NY *1207
*******@*****.***
Bilingual professional with diverse experience in technical, manufacturing and
1.
Summary
construction environments. Proven ability to research, identify and successfully
complete goals. Committed to and recognized for outstanding quality of work and
customer service.
2. Skilled at learning new concepts, working well under pressure, and communicating
ideas clearly and effectively.
1996
Bachelor of Arts in Art and Architectural Studies
Education
Minor Art History & Spanish
Hobart College, Geneva, New York
Fiorello H. LaGuardia High School of Music & Performing Arts 1991
New York, New York
Career History
Field Service Technician, International Game Technologies., Jamaica, NY July 2010
Present
1. Install and maintain gaming equipment to insure proper function
2. Troubleshoot and resolve problems for customers and fellow
technicians
3. Interface with customers on installation and service activities
3. Aid senior technicians in the planning and completion of major
projects
Field Technician/Lineman, Verizon Telephone Co., Freeport, NY May 2005 –
November
1. Established and maintained overall customer telephone network
2009
services
2. Interacted with subscribers to resolve service issues and insure
customer satisfaction
3. Interpreted and performed work orders and company data sheets
4. Operated heavy machinery and interacted with subscribers for
successful build
March 1999 –
Project Manager/Estimator, MechoShade Systems, Long Island City, NY
November
1. Managed all aspects of customer orders from start to completion
2004
2. Provided technical support for company dealers to insure product
implementation and installation
3. Maintained daily contact with production and customers to insure
prompt product delivery and satisfaction
4. Provided cost effective estimates to customers for project proposals
Skills
Fluent in Spanish
1.
Proficient in the use of both PC and Macintosh computers.
2.
Technically and electronically inclined.
3.
Adaptive work ethic, well organized, and more than outstanding interpersonal skills
4.
Experience in AutoCad, art & design
5.
References available upon request.
Contact this candidate