Project Manager & Business Analyst
Resume:
James Skinner
**** * ***** ** * Jenks, OK 74037
*****.*.*******@*****.***
Project Manager & Business Analyst
CORE COMPETENCIES
Project Management KPI/Metric Development Process Analysis &
Optimization
Vendor Liaison & Management Team Leadership and Business Strategy &
Development Consulting
PROFESSIONAL WORK HISTORY
AndroPlus Inc
Bali, Indonesia December 2014 - Present
Project Manager - 3 Month Marketing Project
. Analysis & Strategy - Developed and led analysis of customer purchase
behavior, sales performance, and competitive environment. Based on this
analysis, created new product mix and pricing strategy, customer
retention plan, and developed improved marketing methods and sales
channels to reach new customers.
. Project Management - Created and led project plan to implement
recommended business improvements. Reviewed, hired, and oversaw outside
contractors as needed. Responsible to ensure that project meets goals,
timelines, and budget.
J Skinner Consulting
Tulsa, OK 2013 - 2014
Business Consultant
. Analysis & Strategy - Provides data-driven analysis services for small
business, working with managers to identify issues and opportunities for
success. Aids in developing and implementing action plans to achieve key
business goals.
. Process Improvement/Development - Analyzes current processes and
workflows, identifies opportunities for improvement, and develops
innovative solutions to business challenges.
Direct Energy
Tulsa, OK 2012 - 2013
Business Optimization Analyst
. Metrics/KPI Development - Works with business managers to set metrics and
Key Performance Indicators to gauge business performance and identify
areas of improvement. Developed a business scorecard to track and
communicate business performance to the executive management team.
. Process Improvement/Development - Analyzes current processes and
workflows, identifies opportunities for improvement, and develops
innovative solutions to business challenges. Develops and implements
process automation to reduce time and costs involved in achieving
business goals.
. Resource Planning - Performs activity based analysis to determine
necessary resources for acquisitions, consolidations, and workforce
transitions. Conducts interviews with subject matter experts to map
processes and set activity standards, and prepares detailed analysis and
forecasting to support decision makers.
. Problem Solving - Performs Root Cause Analysis, identifies barriers to
success, differentiates between symptoms and problems, and develops
actions plans to resolve issues. Uses proactive Problem Solving to
identify and prevent obstacles before business operations can be
impacted.
Dewolff Boberg & Associates
Dallas, TX 2011 - 2012
Management Consultant
. Leadership Development - Trains managers and supervisors in proactive
management principles and techniques, through daily mentoring and on the
job coaching. Clarifies leadership roles and responsibilities and
develops accountability models to ensure proper levels of involvement
throughout the chain of command.
. Change Management - Leads managers through corporate culture realignment,
developing an environment of ownership and accountability. Acts as change
agent, and enables clients to transform business units through effective
communication, proactive management, and performance driven processes.
. Resource Optimization- Develops tools to enable managers to map process
flows, determine production capacity, identify waste and inefficiency,
and deploy capital and personnel in the optimal manner to achieve
business objectives. Possesses proven ability to achieve significant
improvements in production capacity, cost reduction, and business
efficiency.
. Process Improvement/Development - Analyzes current processes and
workflows, identifies opportunities for improvement, and develops
innovative solutions to business challenges. Works with clients to
develop actions plans and implement changes to underperforming business
units.
. Problem Solving - Performs Root Cause Analysis, identifies barriers to
success, differentiates between symptoms and problems, and develops
actions plans to resolve issues. Utilizes Proactive Problem Solving to
identify and prevent obstacles before business operations can be
impacted.
Dish Network
Tulsa, OK 2010 - 2011
DNS Dispatch Supervisor
. Leadership - Led a team of 10-15 direct reports. Was responsible for
interviewing and evaluating candidates for open positions. Mentored and
developed subordinates to achieve business targets and prepare to meet
future challenges.
. Operations Management - Coordinated and aligned business activities to
achieve department goals. Key member of management team that brought
department from low performer to highest in the company, setting new
company records in primary performance metric 3 times within a 6 month
period.
. Logistics - Directed daily operations planning for South Central region
of United States, and responsible for ensuring that materials and
personnel were available and in place to meet customer demand.
Coordinated with field managers to shift resources and adapt to changing
business conditions.
. Process Development and Redesign - Evaluated current business processes,
and identified areas of improvement or redesign. Created, tested, and
implemented innovative processes to achieve business goals and assisted
in adoption process throughout department and company.
. Vendor Management - Managed vendor coordination team and activities.
Facilitated productive communication between the company and vendor
partners and ensured that vendor activities were aligned with company
goals.
United Parcel Service / Connectship
Tulsa, OK 2003 - 2009
Technical Business Analyst
. Process Improvement - Analyzed client environments, and determined
opportunities to reduce costs and improve efficiency through process
redesign and information systems improvements.
. Technical Expertise - Provided integration support for Transportation
Manifesting software and its interface with customer network, hardware,
and ERP systems. Experienced in working with TMS/WMS applications and
SQL/Oracle databases.
. Troubleshooting - Worked with potential and existing clients to resolve
technical challenges. Excelled at investigating client issues, analyzing
possible problem sources, and developing initiatives to quickly resolve
issues.
. Vendor Management - Responsible for evaluating vendors, facilitating
contract and price negotiations, and serving as the primary point of
contact and resource for business development initiatives.
. Procedures / Technical Documenation - Developed written documentation to
outline process flows and best practices. Built management operating
reports to relay Key Performance Indicators, metrics, and other relevant
information to stakeholders.
. Leadership - Trained and mentored new hires, led by example, and
demonstrated integrity. Successfully managed project groups and several
department functions. Certified Project Manager.
EDUCATION / CERTIFICATION
Masters Degree, Business Administration (MBA) Oklahoma State University
Bachelors of Science, Management Information Systems University of Tulsa
Certified Quality Improvement Associate - American Society for Quality
Certified Project Manager
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