Administrative

Pamela L. Osterhoudt

**** ** **** **. 386-***-**** Cell

Ocala, FL 34479 *************@*****.*** Email

EDUCATION

**** *** - ****** ******** **************, Santa Fe College, Gainesville, Florida

2012 AA – General, St. Pete College, St. Petersburg, Florida

1985 Diploma – Northmont High School, Clayton, Ohio

EXPERIENCE

9/14 HEALTH PLANNING COUNCIL OF NORTHEAST FLORIDA, Daytona Beach,

to 10/14 FL (non-profit organization that is the lead agency for Ryan White Funds Part B, Aids Drug

Assistance Program and Housing Opportunities for Persons Living with AIDS)

Intern

Responsibilities: Created a peer manual for peers in the Ryan White Part B funds

program with HIV/AIDS. This peer manual was to instruct and motivate peers in educating new

clients or patients and helping them navigate the care system for their best health outcomes.

2/02 COLUMBIA COUNTY SCHOOL BOARD, Lake City, FL

to 11/13 (public school system)

Paraprofessional (Ft. White Elementary 8/08-11/13)

(Columbia City Elementary 8/02-8/08)

Responsibilities: Assisted teachers in material preparation, facilitated implementation of academic

instructional programs, classwork and assessments for students, maintained positive classrooms

environment and keep students on task, substituted in teacher’s absence, instructed and tutored

students one on one and in small groups, supervised students on the sidewalks before, during and

after school, loaded students into cars in the afternoon, supervised and assisted students in the

cafeteria and dismissed classes at the appropriate times, performed any other necessary duties

requested, maintained confidentiality of co-workers, students and families.

SAI Tutor (2/02-6/02)

Responsibilities: Tutored students one on one or in small groups that had low scores on the Florida

Comprehensive Assessment Test the previous year.

4/99 DANKA COPIER CORPORATION, St. Petersburg, FL

to 11/99 (copy machine company)

Collections Representative, Federal Collections Team

Responsibilities: Monitored federal accounts such as the FAA and IRS, called and inquired about

past due invoices, made notes on the account in the computer, located and printed microfiche copies

of invoices needed and faxed to the customers for processing, dun accounts in follow up cue.

PAMELA L. OSTERHOUDT

1/98 NATIONAL AVIATION, Clearwater, FL

to 4/99 (flight school, small aircraft repair, Sylvan testing center, small aircraft rental)

Office Manager

Responsibilities: Answered incoming calls, delivered sales pitch to prospective flight school

students, scheduled aircraft rentals, ordered fuel as needed, sold and ordered retail supplies, operated

Sylvan testing center, A/P, A/R, P/R, billing, reconciled three checking accounts, hired and fired

employees, processed all employment eligibility documents, trained and supervised weekend

employees.

8/96 FIRST UNION NATIONAL BANK, Redington Shores, FL

to 1/98

Peak-time Teller

Responsibilities: Opened my home branch on Monday and Friday mornings with manager adhering

to safety protocol, opened the night deposit under dual control, recorded and processed the night

deposits, operated the remote drive-thru greeting customers, processing their transactions, cross-

selling banking services and products. Ordered branch supplies and floated to four other branches in

my cluster filling in absences for my cluster manager.

3/94 SALON AVANTE INC., Tampa, FL

to 2/97 (hair and nail salon)

Manager/Bookkeeper

Responsibilities: Managed the salon, stylists’ and receptionists’ schedules and ordered supplies.

Utilized effective advertising to promote services and ensure efficient return on investment.

Processed accounts receivable, accounts payable, payroll, monthly and quarterly sales and payroll

taxes, hired and fired employees processing the proper forms. Prepared bank deposits and

reconciled checking account.

3/90 AIRITE AIR CONDITIONING, Tampa, FL

to 3/94

Accounting Clerk

Responsibilities: Processed and verified time sheets for service technicians’ payroll. Created

monthly maintenance invoices and repair invoices utilizing work orders from technicians and a

purchase order system for parts. Maintained job cost files and closed them out at the end of each

contract calculating profit margin per store location. Followed up on collections according to aging

reports, faxed copies of missing invoices and recovered as much past due monies as possible.

Relieved receptionist on multi-line phone system for breaks and lunch. Assistant to the bookkeeper

and controller.

6/87 TAMPA BAY FEDERAL CREDIT UNION, Tampa, FL

to 8/89

Accounting Clerk

Responsibilities: Customer service, research any disputes on individuals’ accounts or teller errors,

posted direct deposits to members’ accounts, retrieved microfiche copies of checks and statements,

represented credit union in court when documents were subpoenaed and required certification,

prepared general ledger entries, created and processed charge offs of uncollectible accounts

submitting them to the credit bureau, researched ATM disputes and cross-sell products to members.

Contact this candidate