Project Manager Software

Gordon Rodgers

770-***-**** ? *********@*****.***

SUMMARY

. Microsoft Certified Professional (# 1090398)

. Support enterprise networks w/TCP/IP

. Support for Windows 7 and XP Professional/MS Office

. Extensive use of MS Office applications

. Remote technical support

. Administration of Windows 2008 Server (Active Directory)

. Ability to train, supervise and manage other individuals

. Excellent written/verbal communication and organizational skills

EXPERIENCE

FULTON COUNTY IT DEAPRTMENT, April 2010-Present

Network/ PC Specialist

Provide technical assistance to departmental users with problems regarding

personal computers and software packages, via phone as well as in person.

Develop, configure, and install technical components of personal computers.

Order personal computer hardware and software packages. Provide

departmental users with instructions and procedures for using software

applications. Troubleshoot/diagnose connectivity issues over the Fulton

County Network. Provide remote support at all locations throughout Fulton

County. Special projects included hardware/software upgrades for the Sate

/Superior Court and Fulton County Regional Library System. I participated

as a Deployment Team Leader of Windows XP to Windows 7 migration of

departmental desktops throughout Fulton County (approximately 3500 desktops

combined).

Installed and configured operating system software in a centralized

information environment using SCCM packages and advertisements/collections

along with Active Directory. Install and configure computer operating

system software. Assist assigned staff with computer software problems.

Train information technology personnel in the use of computer diagnostics

and system software. Provide backup to other technical support personnel.

Research the technical feasibility of software system usage. Provide

management with cost justifications for purchasing hardware and software.

sprint- nextel, enterprise services, Atlanta, GA 2002-2008

Technical Support Engineer

Provide internal LAN systems integration and day to day desktop support,

problem resolution, maintenance and management of the LAN's. as well as the

associated hardware. Install and configure new hardware (desktops, laptops

and printers) as well as diagnose and repair hardware issues for users.

Provided desktop support via telephone and in person. Administer user

access to network resources and configure user's computers for network

connectivity. Implement, manage and support LAN services involving the

Windows XP operating system, Microsoft Office and other customized

applications. These duties were performed at all Sprint-Nextel office

buildings, retail stores, (point of sale systems) call centers and switch

sites throughout Metro Atlanta and other cities throughout the Southeast.

Supported network operations after the Nextel acquisition. Managed

migrations, conversions and upgrade projects of Nextel facilities to the

Sprint network (retail stores and office buildings). Provide written

reports and follow-up for all projects.

SPRINT-Team Lead (Technology Services for the ION Project) 2000-2002

Managed (hands-on) 4 technicians that provided network support to users.

Troubleshoot network problems and user related hardware and software

issues. Setup users, groups, print groups, print servers and remote

printers. Install standard software and special applications where needed.

Provided technicians with ongoing training to insure proper support and

deployment for custom applications. Administer user accounts and access.

Held weekly assessment meetings to optimize team effectiveness, also

responsible for weekly reports to management.

mci/worldcom - mobil solutions, Atlanta, GA 1999 - 2000

Technical Consultant - Contract

Provided installation and support while traveling for a national

implementation of Siebel, duties included setup of staging area and

installation room, performing quality assurance testing and resolving

technical issues as well as the actual installation of the application

itself. Managed a team of 5 people while traveling to 8 cities. Assisted

the project manager with administrative functions when needed. Worked at

headquarters with the system administrator to facilitate setting up user

accounts and other technical issues.

comark technology services, Atlanta, GA 1997 - 1999

Network Engineer

Managed an NT desktop deployment project of approximately 2500 users in two

geographical locations. Insured user connectivity and functionality of all

applications and specified services on the NT desktop. Install/configure

specialized applications. Troubleshoot/diagnose any problems related to the

new or existing installation, administered the installation server, build

and distribute images with applications for the desktops. Traveled

extensively on a national NT deployment which Comark was contracted to

perform. Duties included administering installation servers and user

accounts, coordinate/manage local contract installers, managed inventory

and the necessary personnel. Conduct weekly meetings with clients and

Comark Management presenting oral and written reports detailing inventory,

labor costs, ongoing technical issues and completed installations.

EDUCATION

San Francisco State

DeVry University

TRAINING & PROFESSIONAL DEVELOPMENT

Microsoft MCP Certification

Ongoing self study

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