Customer Service Administrative Assistant

ROGÉT E. GREENE

P.O. Box **** - Richmond, VA ****0 • H: 804-***-**** • C: 804-***-****

*****.*******@****.***

OBJECTIVE

To obtain a position as a team-member in a people-oriented organization where I can maximize my professional

and customer-relations experience, as well as my exceptional technical expertise in a challenging corporate

environment.

SKILLS

• • Accuracy in detail focused tasks

Professional and mature

• • Resourceful

Excellent interpersonal skills

• • Produce planned outcomes

Advanced MS Office Suite knowledge

• • Self-directed

Enthusiastic team member

EMPLOYMENT HISTORY

Administrative Assistant, December 2013 to Present

Home Again, Inc. – Richmond, VA

• Volunteered skills to capture and record minutes of mandatory house meetings for Supervisory Case

Manager for other staff and relief staff members to be updated with current information

• Created filing system for management of organizational documentation in electronic form; average typing

speed is 50+ WPM

• Established and managed an archive of photographs of functioning alumni from the Home Again program which

is currently on display in the facility

• Operated as a liaison for residents in need of career counseling

• Acted as a career coach for residents who requested services

Consultant Web Developer/Graphic Designer, October 2003 to Present

WordSalad Web & Media Services – Richmond, VA

• Contracted average of 7% new business over a 2 year period with a 2 member design team

• Generated a 4% increase in new sales for 5 of my current clientele using our services

• Proficient with MS Office Suites 2007-2010; expert with Outlook, Excel, and Powerpoint presentations

• Managed production schedules, maintain records and reports to adhere to assigned budgets

• Liaised with clients by follow up appointments

• Used print and electronic media to survey customer satisfaction

• Trained designers on computer graphic design programs such as Adobe Illustrator, Adobe Photoshop, Adobe

InDesign, and Adobe Dreamweaver CS5-CS6 series to be assigned to a client group

• Expert in the use of MS Word for correspondence with clientele, and communications with employees; also with

MS Excel and MS Access for data entry of payroll records in database for tax purposes

• Full Time: 35 - 40+ Hours per week

Computer Support/DSL Repair Representative, August 2006 to July 2009

Cavalier Telephone Company – Richmond, VA

• Working knowledge of MPLS and mainframe applications (APTIS), Intenet protocols of DHCP, TCP/IP, DNS,

on ethernet based LAN/WAN networks

• Facilitated and assisted with VPN circuits for client requested video conferencing sessions

• Exceeded call quotas during high call volume periods, but handled customers with tact and professionalism

• Averaged 3-4 Customer Service award certificates per month for handling extremely volatile customers who

returned calls to supervisors commending excellent customer service within a call center environment

• Managed computerized customer records with a 98% error-free accuracy rate per month based on supervisory

audits on call-intake, repair scheduling, and dispatching a technician to customer

• Full Time: 40+ Hours per week

ROGÉT E. GREENE (2)

P.O. Box 5534 - Richmond, VA 23220 • H: 804-***-**** • C: 804-***-****

*****.*******@****.***

Document QC Specialist/Archivist, February 2000 to October 2004

PPD – Richmond, VA

• Managed data entry for inventory control, retrieval, storage of files, maintenance of records and other

documents, (both hard-copy and electronic) relating to the onsite and offsite storage; for accessibility in response

to requests generated from the facility directors, department managers, and chemists as needed

• Primary recipient for recognition from the Food and Drug Administration for quarterly audit inspections receiving a

grade of 98.7% accuracy in data inventory for the Quality Assurance department per arbitrary requests for drug

studies dated prior to and after 1999. Received a monetary award of a 20% stipend of monthly salary from supervisor

• Facilitated electronic restorations of data to the intranet and maintained an email response system within the

laboratory facility, for the purpose of being a information support liaison to the facility chemists, department

managers, and directors when requested

• Facilitated the distribution of applicable facility SOP’s and QA departmental documentation concerning

security and handling confidential pharmaceutical documentation according to Food and Drug

Administration's regulations for Laboratory Practices and Procedures throughout the facility

• Managed general clerical operations using MS Office Suite software for chemists and department managers on a daily

basis; utilized a hand-held barcode scanner for tracking and identifying boxed data for retrieval and return to stock

• Full Time: 35 - 40+ Hours per week

Material Facilities Specialist, August 1978 to April 1980

United States Air Force – Travis AFB, CA

• Moved freight, stock and other materials to and from storage, production areas and loading docks.

• Educated and trained in all aspects of receiving property, inventory control, quality control, and shelf-life rotation

• Trained and certified to operate all warehouse equipment (stand-up, standard, and elongated forked lifts,

pallet jack (both standard and motorized), RT forklift, pick-up truck and cargo van for delivery

• Facilitated intake of data for requisition requests, and coordinated prescribed procedures to balance inventory

according to a Material Facility SOP that relates to inventory management, control, and computer data record

entries per US Air Force regulation

• Possessed a “Secret” security clearance due to the handling, documenting, and receiving of classified materials

that was stored and delivered

• Honorable Discharge upon leaving the USAF

• Full Time: 40+ Hours per week

EDUCATION

Associate of Applied Science - Information Technology - Web Development, May 2004

ITT Technical Institute - Richmond, VA

• Graduated from ITT Technical Institute with 3.48 GPA.

CERTIFICATIONS

Advanced Certification in Web & Graphic Design, October 2014

Sessions College for Professional Design – Tempe, AZ

• Graduated from Sessions with a 3.52 GPA

LICENSURE

Licensed and Ordained Minister, July 2005

Faith International Ministries - Richmond, VA

ACCOMPLISHMENTS

• Voted as President of the Resident Council in the Veterans Transitional Building in the Home Again program

• Started small business in Web/Graphic Development named, WordSalad Web & Media Services

Contact this candidate