Experienced CSR with Supervisory Experience

Erica Bilby

Eager Self Starter Excited to Pursue New Opportunities

PO BOX 941 - Catoosa, OK 74015 *****.*****@*******.*** - 918-***-****

My work experiences are all varying, I can adapt well in any industry, learn my position quickly and excel no matter the task given to me. I have experience leading a team, delegating duties, AP/AR processing, register balancing and report analyzing based on corporate standards. I have experience in routine government inspections and am versed in MDS sheets to maintain workplace safety. My favorite part of working in any customer driven industry is the challenge of every day being different and giving me an opportunity not only to satisfy my customers, but to perform at the highest standards as set by my employer. I Iove to see people smile and for me that's what makes me happiest at work.

WORK EXPERIENCE

Lead Supervisor

Yale Cleaners - Tulsa, OK-March 2013 to September 2014

Responsibilities

key holder, daily cash till balancing, responsible for closing duties, mastery of all equipment for pressing and cleaning clothes, handling any customer service issues or complaints, responsible for training new employees

Accomplishments

Received performance based raises at every review, was promoted from cashier to the lead position, came up with creative ideas to ensure customer satisfaction and product quality

Skills Used

Leadership ability, punctuality, adaptabity, customer service and eagerness to learn

EDUCATION

Certificate of completion in Veterinary Assisting Community Care College - Tulsa, OK 2010 to 2012

SKILLS

Friendly Customer Service Representative, Detail Oriented, Can Work Well With A Team or Individually, Experience in Accounting, Management Experience, Enjoys Challenges and Can Come Up With Innovative Ideas to Solve Problems, 2 years experience working in kennel environment, animal restraint, veterinary front office and administration of medication to various species of hospitalized animals