Management Project

ANIL SHARMA

** ******* *****, ******, **, L*M *H*

647-***-**** *************@*******.***

http://www.linkedin.com/in/anilsharma16

PROFESSIONAL PROFILE

Highly motivated, business driven Project Manager/Release Manager (PMP) with solid IT and Software

development background delivering large application developments and IT/IS projects within large

enterprises.

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Project Management Production Deployment Planning

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SDLC (Software Development Life Cycle) Technical Specialist

• •

Project Portfolio Management Software Development and QA Testing

• •

Release Management Technical Writing and Publishing

• •

Strategic IT Planning SLA and DOU Management

• •

Cost Optimization Service Delivery Optimization

• •

Capital and Operations Budgeting Process Re-engineering

• •

Client Relation Management Vendor Management

PROFESSIONAL EXPERIENCE

Scotiabank, Toronto, Ontario Nov 2013 – Jun 2014

Sr. Project Control Officer/ Project Manager

Worked with Service Delivery Manager on several projects involving Microsoft Windows OS and SQL

infrastructure upgrades. This was part of the Program Management. It also involved migration of

Physical Cluster to a Virtualized VMWare environment including HA and Site Recovery Manager

Implementation.

Key Contributions and Achievements

Conducted day to day project management activities (e.g. organizing/leading meetings, project

schedule updates, action item follow-up, risk log management and stakeholder management).

Produced status reports, dashboards, meeting minutes and program and project level

presentations.

Conducted sessions to pull out stakeholder/advisor/client impacts to reduce complexity and

translate technical requirements into simplified business requirements.

Worked on detailed WBS sessions, resource assessment analysis and vendor management.

Worked on PMLC, budgeting, financial management, forecasting, comparing actual vs. budget,

reconciling.

IBM Canada Ltd, Markham, Ontario Oct 2008 – Jul 2013

Release Manager/Staff Software Developer/Publishing Lead

Provided Release and Project Management leadership within the WebSphere Software Development

area, with a focus on business demand drivers using agile project management methods and cost

management

Key Contributions and Achievements

5 years of experience as Release Manager managing WebSphere Application Server (WAS) Fix

Packs. Released over 100 Fix Packs successfully on time.

Managed Service Transition projects (release, problem, and change) covering migration from

Development Team to Service Stream (Operations) Teams. Ensured quality control, tooling updates

and infrastructure changes with minimal impact to the business.

Managed project and operational activities of teams spanning multiple sites.

Managed many projects of developing/publishing online technical documentation for WebSphere

products. Provided clear, concise and easy to understand technical documents.

Managed projects on software and hardware deployments including capital/budget.

Covered projects such as VM Ware Windows/Linux Cloud deployments, Intel/AMD Desktop/Laptop

upgrades for XP/Wnodw7, AIX PPC virtualization using HMC in SAN.

Anil Sharma *************@*******.*** Page 2

Analyzed new technologies and negotiated across the organization to cut cost, optimize

performance, prioritize and manage the deployments of various LAB machines.

Project management on WebSphere L3 Development DOU/SLA review/approver process activities.

Main focus on assessing, writing and maintaining DOUs and SLAs.

Led IBM Software Internship hiring initiatives by screening resumes, conducting interviews as well

as hiring the right candidates.

IBM Canada Ltd, Markham, Ontario Dec 2005 – Sep 2008

WebSphere Application Server Fix Pack Test Team Lead/Software Developer

Provided leadership, process oversight, technical guidance to develop, plan and execute WebSphere

UAT, FVT, SVT, and Performance testing in a large organization working with and leading the team.

Key Contributions and Achievements

Led WebSphere Fix Pack Install and Stack Product testing using IBM Update Installer, IBM Install

Factory and IBM Installation Manager on more than 15 different operating systems covering

Windows, Linux, AIX, Solaris, HP-UX.

Drove the activities of developing/automating UT, Regressions Testing.

Developed the test strategy and test plans, managed the test case creation and execution process.

Documented defects in change management version control (CMVC) system.

Analyzed defect trends and reported execution status in Release Management team meetings to

ensure the overall test process was on schedule.

Built Windows and Linux images for test machines. Reduced cost of testing by automating test

buckets, removing duplication and rotating operating system test.

Promoted to Team Lead and took on additional responsibilities that gradually led me to Project

Management and Release Management activities.

IBM Canada Ltd, Toronto, Ontario Jun 2001 – Nov 2005

Senior Technical Specialist/Project Lead

Managed Scotiabank account providing Tier2/Tier3 IT user support in distributed client/server based

environment for over 15000 users Canada wide leading many technical projects and exceeding

customer expectations.

Key Contributions and Achievements

Maintained an excellent customer relationship with Scotiabank executives/management.

Participated in Technical proposal preparation and RFS review and approval process.

Worked with Operations management teams to ensure a stable delivery of services (Client/Server,

Midrange, Network and Mainframe) during growth periods.

Technical Project Team Lead on several Canada-wide projects. Engaged with stake holders for

consistent understanding of objectives and successful delivering projects such as WSRR,

Win2K/XP deployments, Active Directory and DHCP Implementation, Citrix Deployments,

Blackberry implementation and Direct IP Based printing to name a few.

Success in standardizing desktops and laptops across multiple executive offices by creating

business unit specific images. Led the system administration and desktop support teams servicing

day to day end user technical support. Maintained user support activities/tickets using Tivoli Service

Desk.

Proactively worked with delivery teams to fix recurring issues ensuring all service levels are

maintained. Analyzed reports and proposed service improvement recommendations.

Worked with client’s vendors (Bell, RIM/Blackberry, Allstream, Citrix, and Equifax) to streamline

many technical and operational issues to produce tangible results.

Provided training documentation and coaching to the service desk in order to reduce overall cost.

Recognized for outstanding quality of customer service with personal commendation from IBM

senior management as well as Scotiabank executives.

Scotiabank, Toronto, Ontario May 2000 – Jun 2001

Full Designate Technical Consultant

Provided Tier2/3 level Technical Support for Distributed Client/Server based environment administering

over 100 Windows NT4 and Windows 2000 Servers at the Enterprise level. Covered 24/7 Pager Support

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for MRO and CSC on Microsoft/Intel Servers country wide Promoted from Systems Administrator role to

Consultant.

Key Contributions and Achievements

Appointed as VPN Local Register Administrator for DCTS to provide VPN support to user

community

Ensured the reliability of Backup Tape Sets and arranged for off-site storage for BRP.

Played an active role in Windows NT to Windows 2000 Migration Team and maintained Lotus

Domino Servers running in Windows environment.

Repaired PCs, Laptops and Printer H/W by replacing System boards, Hard Drives, NICS and other

components.

Led the team in testing and developing Win2K PC/Laptop Images for EO clients.

Delivered high level of customer and technical support to BNS Executives, VPs, Directors and

users.

Scotiabank, Toronto, Ontario Oct 1998 – May 2000

LAN Systems Administrator

IT Systems Administrator and Technical Focal managing all aspects of IT for Scotiabank General

Counsel, Secretary and Security/Investigation Departments in the corporate Executive Offices.

Key Contributions and Achievements

Administered the LAN of more than 100 users and delivered on site first line technical support to

clients such as Lawyers, General Counsel, IT/Banking fraud Security professionals and secretaries

containing Banyan Servers, Windows NT Servers & LAN CD Servers.

Administered, maintained and supported several department databases. Liaison with management,

Software and Hardware Vendors in assessing the department needs by evaluating and

implementing s/w & h/w upgrades.

Successfully completed the projects of moving/migrating the users of General Counsel from Token

Ring to Ethernet, Desktop/Laptop software and hardware upgrades to Win 95/NT and NOS Banyan

Vines to Windows NT Domain Structure.

Worked with the Enterprise IT Teams to ensure Y2K compatibility of all in house applications and

systems.

Represented Scotiabank for the annual Bridge Way Software User Conference 1999 in San

Francisco for the Corporate Secretary’s Department.

EDUCATION

Guru Nanak Dev University, India

MA (Masters of Arts) in English – Major in English 1993-1995

BA (Bachelor of Arts) in Mathematics and Economics 1990-1993

PROFESSIONAL TRAINING

PMI/PM Educate

Project Management courses in preparation for PMP Certification 2013-2014

Project Management Professional (PMP)®.

Preparing for ITIL Certification

IBM Hands on classroom based Training, Toronto, Canada

Collaborative Leadership Workshop 2009

Time, Task and Life Balance Skills (SEL301CE) 2009

IBM WebSphere Application Server V7 Administration (WA370CE) 2009

Technical Introduction to Web Services (WD503CE) 2008

Disciplined Agile Development Workshop 2008

IBM WebSphere Application Server V6 Advanced Administration (WF781CE) 2007

Introduction to Java using IBM Rational Application Developer V6 (SW244) 2006

CDI Education Hands on classroom based Training, Toronto, Canada

4 Day course for Citrix MetaFrame XP Presentation Server, feature release 3 2004

IBM Global Campus on Line Training Courses, Toronto, Canada 2002-2005

Courses on Windows XP/2000/2003, AD, LAN/WAN Wireless Technology

CompTIA A+ Certification 2001

Technical Resource Center Scotiabank, Toronto, Canada 1999

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Training on the Lotus Domino Server

AIMS (Applied Information Management Systems), Etobicoke, Canada 1997-1998

Microsoft Certified Systems Engineer (MCSE).6 Months Hands on Training.

Aptech Computer Education, India

Certificate of Proficiency in Information Systems 1996-1997

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