Technical Support
Resume:
Stephen R. Sloop
Charlotte, NC 28215
*******.*.*****@*****.***
Career Objective
Pursuing a position in a secure organization to utilize and accommodate my current education, experience and career
objectives. Five years of experience in a leadership role over small teams. Strong troubleshooting skills and focused on
achieving goals as presented as well as finding ways to help the company above and beyond set task.
Education
ITT Technical Institute, Charlotte, NC 2010-
2012
Associate in Applied Science-Computer Network Systems
Grade Point Average: 3.64
• Coursework in Operating Systems, Algorithms and Programming Languages
• Coursework in Information Technology and Computer Applications
Computer Skills and Abilities
● Manage and oversee Windows XP, Vista, 7,and Server 2008
● Active Directory, Exchange, User Profiles, Permissions, DHCP, and Terminal Server.
● Microsoft Office Suite 2007, 2010, and 2013, Visual Basic, Python, CSS, HTML
● Assemble personal computer/laptop systems including installation of motherboards, modems, sound/video cards,
network cards, CD drives, circuit boards, memory and related peripheral devices.
● Experience using Avaya, and LMIR software to assist customers
● Troubleshoot and replace faulty hardware including disk drives, network cards, hard drives and peripherals
Employment History
Technical Support Representative
Telenetwork – Charlotte, NC 2014-Present
• Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues involving internet connectivity and email clients
• Connect to clients’ computer using LMIR to assist in correcting email client and other issues.
Operations Lead 3rd Shift
2012-2014
PCLS - Charlotte, NC
• Performed a quality control check on all samples requiring specialty testing every night.
• Recorded and related to appropriate technician all specialty test ordering
• Reported all final results according to a schedule determined by the Operations Manager
• Confirmed correct test ordering is recorded and matches requested orders in the LIS
• Served as point of contact for other departments regarding all Operations Support and Data Services matters.
• Assist other departments in Operations matters as needed
Desktop Support/Lead Web Designer
2010
IIAT - Charlotte, NC
• Troubleshoot and diagnosis desktop issues with connectivity, hardware, software, and printers.
• Assemble personal computer systems including installation of motherboards, modems, sound/video cards,
network cards, CD drives, Floppy disk, circuit boards, memory and related peripheral devices
• Develop and manage Websites using Drupal, HTML, CSS, and MySQL.
Shift Manager 3rd Shift
2007-2010
Taco Bell - Charlotte, NC
• Managed up to 16 employees at a time
• Trained and certified new employees
• Investigated and resolved complaints regarding food quality, service or accommodations.
• Maintained proper inventory controls, facilitate inventory transactions and maintain compliance
Accomplishments
● Top 7 Cadet Officer for JROTC in High School
● Promoted to Shift Manager at Taco Bell as soon as I turned 18 and was eligible advancing two levels.
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