Customer Service High School

Alexus Garner

Hampton, GA

**************@*****.*** - 770-***-****

Work Experience

Customer Service Representative

Alorica - Kennesaw, GA

September 2013 to January 2015

Responsibilities

-Answer inbound calls.

-Assist customers with cancelations and benefit activations with debt cancelation services.

-Provide excellent customer service.

Skills Used

-Ability to deal with upset or angry customers.

-Typing skills.

-Computer skills.

-Ability to work in high call environment.

-Ability to navigate between screens.

Courtesy Counter Member Services Representative

The Villages at Carver Family YMCA - Atlanta, GA

June 2012 to September 2013

-Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.

-Communicate in a positive manner with members, guests, program participants and volunteers.

-Provide appropriate assistance as needed.

-Schedule and maintain facilities and equipment within program areas to the highest level of efficiency.

-Answer phones, take messages, and route calls.

-Scan membership cards, guest passes, etc.

Skills Used

-Computer skills(MS Word, MS Excel, Spirit helpful)

-Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.

-Ability to effectively communicate and manage information to peers, staff and volunteers.

-Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and general public.

Education

Diploma

Luella High School - Locust Grove, GA

2009 to 2013

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