Operations Manager

House No. ****,

Awas-Vikas

Kalyanpur, Kanpur,

U.P. – 208017

Email- :**********@*****.***

Nationality : Indian

Male,

DOB- 18/11/1983

(Sohan Bir)

R.R. & Member ConvenorChandigarhYours faithfully,e: 931-***-****, 981*******.

Alok Kumar Singh

A-64, Amritpuri

East of Kailesh, New Delhi-110065

Mo.-083********

CAREER OBJECTIVE

Creative and business savvy Operations and Admin. Professional with 7 years of progressive experience

across a broad range of Operations & Administrative functions and diverse industry segments. Proven

ability to combine vision, creativity and strong business acumen with well developed Operations & Admin.

Management and leadership quality to support the organization operations and goals.

Areas of expertise includes :

• Corporate communication • Team Building, Leadership • Public Relations

• Performance Management • Quality Control • Analytical & Problem Solving

• Service Orientation • Coordination & Management • Resource Management & Allocation

PROFESSIONAL PROFILE ( 7 years of experience)

Aug 2011 to Present Manager Operations & Admin in Apex Pest Solutions Pvt.

Ltd., Govindpuri, New Delhi

Responsibilities:

I. Manages day to day operations independently with minimal direction

and is very high on execution and adherence to timelines

II. Drives the culture of Performance in the span and focuses on meeting

and exceeding the customer expectations

III. Manage team and ensure quality and productivity targets are met

IV. Handle the entire spectrum of activities across providing facilities

support and efficiently handle contractors, record management, travel

management, asset management. Vendor dealing and AMC.

V. Work closely with the Operations Supervisor and formulate steps for

Process Improvement

VI. Provide coaching and feedback to team members to enable them to

improve their performance and focus on their career pathing and

advancement within the organization

VII. Build systems to ensure no escalations and is prompt in responding

to escalations Provide inputs on process and system to the team

members

VIII. All administration work. After Sales Support, Handling client queries

& coordination, Prospecting New Customers, Fixing up appointments

& team coordination

Key Contributions:-

• Helped the organization to set up the unit in New Delhi

• Build up a team of skilled personnel by providing timely

training and opportunity to lead

• Implemented the concept of Quality Circle for quality

Improvement

• Served as a face of the organization and creating a good

relations with vendors and customers

Aug 2008 – July 2011 Operation Executive in I- Business Institute, Greater Noida

Responsibilities:

I. To ensure the smooth functioning of Institute

II. Preparing reports to the management

III. Preparation of schedule of classes

IV. Coordinating with suppliers for timely replenishment of inventories

V. Internal & External communication

Contributions:-

• Represented the Institute in many Admission fairs all over India

• Made various Below the Line Advertising Campaign

• Was one of the key member of the team conducted various seminars and

advertising events.

June 2007 – July,2008 Worked as a Management Trainee in Retail Wing of Relaxo Footwear Ltd.

Responsibilities:

I. Co-ordinate between the Retail Out lets & Retail Head Office

II. Finding the various innovative sales promotion activities to increase the

sales

III. Analyzing competitor’s marketing strategies.

IV. Consumer behaviour analysis and getting customer feedback.

Key Contributions:-

• Member of the team which changed the MIS software for the retail wing

• Presented various reports which helped the management in merchandising and price and product

development

• Helped the Business Development Team by proving information about the key consumer behaviour

attribute of a certain location to open new retail outlets.

PROFESSIONAL QUALIFICATION

2005-2007 Completed Masters of Business Administration (2005-2007), Apeejay Institute of

Technology, Greater Noida, (U.P.)

Specialization in “Marketing and Information Technology”

Bachelor of Technology, Maharana Pratap Engineering College, Kanpur (U.P.)

2000 2004

Specialization in “Electrical Engineering”

ACADEMIC QUALIFICATION

1999 12th standard (UPEB), B.N.S.D.Inter College, Kanpur (U.P.)

1997 10th standard (UPEB), A.I.C., Akbarpur (U.P.)

.

SUMMER PROJECTS

Title: Analysis of Service Quality and Customer satisfaction level of

2007

McDonald’s in Delhi.

2008

Area of Study: Service Quality, Customer Satisfaction and Comparative Study

of McDonald’s Competitors

Organization: McDonald’s, Delhi.

Title: Optimized Water Control Cooler

2004

This project has been undertaken to reduce the excessive power and water consumption using

555 timer in bi stable mode, thermister and relay.

TRAINING PROGRAMS

2006 Title: Brand Positioning of N.B.C. Bearing in Jaipur.

Area of study: Sales Promotion Activities, Publicity, Marketing Resources,

Comparative Study of N.B.C. and its competitors

Organization: National Engineering Industries Ltd. Jaipur (Raj.)

2003 Areas of study: Circuit Breakers, Generation of Electricity through

Steam turbine, transmission of electricity, Boiler.

Organization: Electrical Maintenance Department, Panki Thermal Power Plant, Panki, Kanpur (U.P.)

Alok Kumar Singh

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