Customer Service High School

CHELSEA HUDSON

*** ***** ****** ******, *********, TX 75654 (C) 817-***-**** **************@*****.***

p rofessional summary

Organized and detail-oriented individual with more than five years experience supplying diligent and well-ordered customer

service and administrative support to all levels of professionals in various fields.

skills

Filing and data archiving Attention to detail

55 WPM typing speed Professional phone etiquette

Excellent communication skills Customer service-oriented

Articulate and well-spoken Flexible

Works well under pressure Social media knowledge

Accounting familiarity Appointment setting

Multi-line phone proficiency MS Windows and Excel proficient

Critical thinking Shipping and receiving professional

work history

Client Services Coordinator Dec 2009 - May 2010

Meridian Business Centers Dallas, TX

Answered and quickly redirected incoming calls for both in-house and virtual-office clientele.

Opened and properly distributed all incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Directed guests and routed deliveries and courier services.

Screened all visitors and directed them to the correct employee or office.

Maintained a clean reception area, including lounge, conference rooms, and associated areas.

Planned and coordinated logistics and materials, including any catering needs, for client meetings and staff events.

Served as on-site Notary Public.

Office Assistant Oct 2008 - Jun 2009

Lone Star Equipment Company, Inc Henderson, TX

Answered and managed incoming and outgoing calls while recording accurate messages.

Organized and compiled all supervisor time sheets, and entered payroll data for all field employees.

Posted receipts to appropriate general ledger accounts.

Coded and entered five to ten invoices each day into the in-house accounting software.

Gathered, posted, and filed all job-specific invoices and materials.

Maintained a meticulous filing system for accounts payable/receivable, and both completed and on-going jobs.

Organized and filed all new hire paperwork.

Assisted in preparing material and quotes to submit for both private and state funded construction jobs.

Ordered and distributed office supplies while adhering to an office budget.

Bartender Jan 2008 - Aug 2008

The Dancing Dog Alexandria Bay, NY

Consistently provided professional, friendly and engaging service.

Routinely cleaned work areas, shelving, mixers, cups, blenders and soda guns.

Inventoried and restocked items throughout day, by retrieving liquor, wine and beer from various storage facilities.

Waited on multiple customers at the bar and throughout the bar area.

Managed strict beverage control to minimize waste.

Verified that guests at the bar were of legal age, monitored guests for intoxication, and immediately reported concerns to

management.

Closed out cash register and prepared cashier report.

Shipping Clerk and Customer Service Assistant Jul 2007 - Dec 2007

Fiberglass Specialties, Inc Henderson, TX

Completed data entry, tracked shipments and routes, and filed damage claims with shipping companies when necessary.

Assisted in coordinating, scheduling, and arranging shipping and delivery routes for drivers.

Politely assisted customers in person and via telephone.

Handled daily heavy flow of paperwork and cooperated with the sales and accounting departments on invoicing and

shipping problems.

Served as the main liaison between customers, management and sales team.

Assisted in the return and exchange processes from customer.

Drafted, signed, and oversaw the completion of all freight contracts to ensure both the driver's and customer's

satisfaction.

Administrative and Personal Assistant Sep 2005 - Oct 2006

Byrne and Associates Henderson, TX

Filed paperwork and organized computer-based information.

Maintained appropriate filing of personal and professional documentation.

Sourced and ordered office equipment and supplies.

Executed basic banking and bookkeeping tasks.

Screened personal and business calls and directed them to the appropriate party.

Responded to all customer inquiries thoroughly and professionally.

Prepared both personal and business financial statements.

Oversaw daily office operations.

Reconciled personal and company bank and credit card accounts.

Receptionist May 2003 - Nov 2003

Kellum Law Firm Jacksonville, NC

Answered and managed incoming and outgoing calls while recording detailed and, often confidential, messages.

Opened and properly distributed incoming mail.

Greeted numerous guests, including visiting attorneys and potential clients.

Maintained a clean reception area, including lounge and associated areas.

Compiled company information and related material and distributed it to leads and potential clients.

Organized forms, made photocopies, filed records and prepared correspondence.

Shipping Clerk Aug 2001 - Feb 2002

Fiberglass Specialties, Inc Henderson, TX

Directed guests and routed deliveries and courier services.

Answered an average of sixty calls per day by addressing customer inquiries, solving problems, and providing detailed

shipping information.

Assisted with freight contracts, over the road routes, and damage claims.

Maintained consistent contact with all drivers and customers to schedule timely delivery of products.

Kept detailed and organized files for drivers, shipment loads, and customers.

Added new material to file records and created new records when necessary.

Waitress Jan 2001 - Jan 2002

Jalapeno Tree Henderson, TX

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Stocked and maintained cleanliness of stations.

education

High School Diploma:

Henderson High School Henderson, TX

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