Customer Service Manager

LUIS F. DIEZ

Phone: 561-***-**** e-mail: ******@*******.***

VERSATILE BILINGUAL MANAGER

IT PROFESSIONAL - SYSTEMS ANYALIST - SOFTWARE DEVELOPER

CUSTOMER SERVICE SPECIALIST

MOTIVATOR - TRAINER

TEAM BUILDER

SELF-STARTING, OUT OF THE BOX THINKING, PROBLEM SOLVER:

In every assignment, my number one priority is to CONTINUOUSLY IMPROVE OUR

PERFORMANCE

as Individuals, a Team and for the Organization.

MY DAILY CHALLENGE:

What can I do, personally, to improve this process?

Skills

Specialize in all aspects of IT Trouble Shooting

Fluent in Spanish/English - Skilled in Management, Staffing & Training -

Inventory Control & Merchandising

IT Professional with Successful Management Experience in Dental facility,

Dental Laboratory & Retail

Computer Programming: Visual Fox Pro, Visual Basic Office applications:

Word, Excel, Power Point

Engineering Software: Data Base Management (DBA) Platforms: Windows

Current course of study: QuickBooks

Developer (programmer)

OMG Tech help (Support) Delray Beach, Florida

October 2013 to November 2014

Database Analyst, I was responsible for Daily Sales Report, Monthly

Commission Report, Uploading and Managing keys for products sold, Developed

and Managing Personnel Listings software, Developed and Managing Applicants

software, Developed Overtime software for all departments, Developed and

Managing Employee's Schedule.

General Manager

Under the Sun (Pool Store) Palm Beach Gardens,

Florida July 2012 to August 2013

I am responsible for Staffing, Scheduling, Purchasing, Inventory Control,

Sales and Sales Training, all with an emphasis on Customer Service. It is

my objective to service established clientele and increase market share,

while maximizing bottom line profits.

IT & Technical Advisor

Keating Dental Arts (Dental Lab) Irvine, CA

October 2006 to June 2012

I was personally responsible to support Systems and Operations of

Technicians who used thirty eight PC Desktops and three servers with

Windows platforms. I Developed software used company wide to streamline

and simplify the overall laboratory process.

Dental Office Manager

All American Smile (Dental Office) Carrollton,

TX May 2005 to September 2006 I was

responsible for Managing the daily Operation, Budgets, Ordering, Staffing,

Scheduling and Facilities Maintenance. I also worked to Market and Promote

the growth of the practice through traditional and word of mouth

advertising. Our team and our many satisfied patients were our best source

of new clients and continued growth.

Education

SOFTWARE ENGINEERING (Completed 2003) SOFTWARE TECHNICIAN (Completed

1997)

Cedesistemas, Medellin - Colombia

Activities and Interests

Soccer Player & Coach

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