Customer Service Assistant

NGUYET NGUYEN

San Diego, CA ***** 206-***-****

**********@*****.***

OBJECTIVE

Position as marketing assistant where related experience and education will contribute effectively, with a focus

on data analysis, promotions, customer service, and creative problem solving.

SUMMARY

• Fluent in Vietnamese (written and verbal) language.

• Expertise in Southeast Asian culture.

• Proficient in computer programs including Microsoft Work, Excel, PowerPoint, and social media tools.

• Proficiency in gathering and developing marketing survey research.

• Effective communication skills demonstrated in fast-paced business.

• High level of creativity used in developing sales and marketing campaigns.

EDUCATION

Bachelor of Science in Business Administration: Marketing May 2014

California State University San Marcos, CA

RELEVANT EXPERIENCE

Walters and Ward, San Diego, CA, Office Assistant 2014-present

• Check and organize certificate of trusts, comprehensive transfer documents, community property

agreements, and advanced health care directive.

• Prepare living trust documents and workbooks for clients in individual and married trust workshops.

• Create and organize clients’ files in database including grant deeds, workshop deposit worksheets,

document receipts, and letters of engagements.

• Evaluate clients’ wills and trusts for accuracy before submitting final reports to administration and

customer service managers.

Welk Resort Group, Escondido, CA, Consultant Fall 2013

• Successfully completed Senior Experience Project at California State University San Marcos.

• Served on a five-member team to develop a marketing plan to attract a target market to the resort.

• Generated a market research project including outline and implementation of customer surveys,

conducting focus group interviews, and SWOT analysis.

• Presented report of results and proposed marketing promotion to company executives.

Hung Long Co., Danang City, Vietnam, Sales and Marketing Assistant 2004-2005

• Assisted with developing detailed marketing and incentive program by creating monthly flyers and

coupons to promote merchandise specials.

• Generated retail sales and managed customer transactions.

• Performed extensive customer service to multinational clients in China, Taiwan, and Thailand.

• Responded to email and telephone inquiries.

• Add in about Facebook - posted photos and updates to Facebook to market commercial about fishing

nets and products.

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