Customer Service Software
Resume:
Ana Maria BEDOYA
*************@*****.***
* **** ** * ****** Street, Sydney NSW 2031
PROFESSIONAL PROFILE
Highly self-motivated, dedicate, pro-active and mature Business Administrator and Specialist of Marketing
Management over 10 years of experience in planning, developing and implementing ERP Software Solutions. A
well-qualified and results oriented professional with a proven ability to work proactively in a complex and busy
organization.
Looking for an accounting and administrative career advancement opportunity with an organization that will
allow her to develop her skills & potential
KEY SKILLS AND ATRIBUTES
• Strong understanding in Affinity and MYOB
• Highly proficient in ERP software solution implementation and training
• Proficient in Microsoft Office programs [Excel, Word, Power Point, Project] and Prezzi
• Excellent communication skills
• High management and administrative skills
• Organisational and analytical skills
• Possessing a proven ability to generate innovative ideas and solutions to problems
• Flexible, open to ideas and willing to learn
• Strong Technical skills
• Other language: Spanish
• Personal Attributes: Loyalty, commitment, enthusiasm, reliability, common sense, ability to deal with
pressure, honesty and integrity, positive self-esteem, self-motivation, adaptability, organized.
EXPERIENCE
EXPOGANADOS INTERNACIONAL Sydney, Australia
Freelance Business Developer to Asia April 2014 – Present
It is a Colombian beef cattle producing company over 35 years’ experience in Agribusiness. It is specialized in
raising bovines since 1980 in Colombia.
Responsibilities:
• Contacting and attracting new clients who are interested in importing meat cuts to China and Asia.
• Generating new leads with the aim of creating more sales.
• Making scheduling appointments, preparing and delivering presentation to clients, having
researched their business and requirements.
• Working on sales follow-up activities.
• Maintaining customer relationships and ensuring customer loyalty through excellent customer
service as well as meeting all client’s needs appropriate to our company.
INELSA
Sydney, Australia
Software Trainer February 2012 – March 2014
It is a company that provides software implementing and training. Also, it is responsible for commercializing
Affinity ERP administrative and accounting software which is owned by PwC.
Responsibilities:
• Working with ethic and responsibility to INELSA who is a PwC business partner.
• Remote Training clients who are in Colombia and they are available to learn after working hours.
• Training clients in Affinity Software (ERP Software) within modules: Sales, Purchasing, Inventory,
Accounts Payable, Accounts Receivable, Payroll and Accounting.
• Planning, preparing and researching lessons
• Developing and delivering programmes of learning activities
• Spending contact time with students on an individual or group basis
• Checking and assessing students' work and giving feedback
• Making use of new technology such as distance learning or video conferencing
• Keeping personal IT skills and knowledge up to date
Achievements:
• Developing software implementing and training with Clients after their business hours; increasing 20%
successful implementing and training in less than 2 months
AMB SOLUCIONES EMPRESARIALES
Medellin, Colombia
ERP Software Project Coordinator March 2010 – January 2012
It is a company that provides Affinity ERP software implementing and training. Our company has the backing of a
large company Consultant, PricewaterhouseCoopers AG.
Responsibilities
• Being a good strategic partner of PricewaterhouseCoopers who is the owner of the Affinity Software
• Training PwC clients within Affinity Software in modules following: Sales, Purchasing, Inventory,
Accounts Payable, Accounts Receivable, Payroll and Accounting.
• Teaching customers to analyze their company information in real time
• Liaising with clients to ensure high levels of satisfaction.
• Resolving user issues via email and telephone.
• Adhering to customer service level agreements and responding in a timely manner .
• Defining methodology and training
Achievements
• Achieving over 60 users satisfied with ERP software and our service in 1 year; they obtain their information
in real-time for decision-making and they have the information of the company from anywhere that they
have internet.
• I have achieved to have PricewaterhouseCoopers as sponsor who considers
AMB Soluciones Empresariales as a good strategic partner to advise their clients and ensuring their
sustainability.
• Implementation of ERP Software in one month and a half. The clients have achieved to have integrated
processes, consolidated information (administrative, management, trading and accounting
).
PRICEWATERHOUSECOOPERS COLOMBIA Medellin, Colombia
Business Developer March 2007– February 2010
It is a multinational professional service network who developed Affinity ERP software to SME’s in Colombia
within its Business Technology Outsourcing (BTO) area.
Responsibilities
• Contacting new clients who are interesting in changing their software and improve their administrative and
accounting process.
• Offering new clients NGSoft (Payroll Software) and Affinity (SaaS Software).
• Making and submitting business proposals to academic institutions and business sectors.
• Affinity Software implementing and training to new customers.
• I was responsible for Colombia travel around to advise universities and commercial dealers nationwide
Achievements
• In over 100 client assignments I have never received negative feedback from a client. I have used each new
project as an opportunity to develop my client relationship skills to ensure their continued satisfaction.
EDUCATION
AIPE, SYDNEY, AUSTRALIA
January 2015-Actual Certificate IV in Accounting
AIPE, Sydney, Australia
July 2014-January 2015 Certificate IV in Project Management
University of Pontificia Bolivariana, Medellin, Colombia
2008-2009 Specialist of Marketing Management
University of San Buenaventura, Medellin, Colombia
1999-2004 Bachelor degree of Business Administration.
REFERENCES
available on request
Contact this candidate