Customer Service, Communications

JEFFREY ENDICOTT

**** *. ********* *****, *********, TX 77471 (H) 281-***-**** ( C) 281-***-**** ***********@*****.***

Professional Summary

Experienced professional offering excellent communication and computer skills. Meets deadlines and works with a high level of

deadline awareness and adaptability.

Skills

MS Windows proficient Customer service-oriented

Strong client relations Flexible

Punctual Accurate and detailed

Dedicated Social media knowledge

Articulate and well-spoken Pleasant demeanor

Work History

09/2005 to 06/2014

Compliance Analyst

VALIC Financial Advisors, Inc. – Houston, TX

Responsible for coordination of responses to all regulatory complaints and inquiries. Assisted in the compilation of all

documentation for scheduled regulatory and market-conduct examinations. Additional responsibilities include:

Responsible for quarterly filing with FINRA for all reportable Complaint

Coordinated research and response to Investor Trading inquiries from external fund companies

Daily review of random-sample emails from 25 VALIC District Offices

Research into Patriot Act and Know Your Customer Federal Requirements

04/1999 to 09/2005

Complaint Coordinator

VALIC (Variable Annuity Life Insurance Company) – Houston, TX

Coordinated responses to all client complaints.

Researched responses to all regulatory complaints.

Assisted with complaint unit workflow management.

Responded to client service inquiries via phone, email, and live chat functions.

08/1994 to 03/1999

High School Teacher

Fort Bend I.S.D. – Sugar Land, TX

Graded student work and kept careful records of grades.

Maintained accurate and complete student records as required by laws, district policies and administrative regulations.

Developed, administered and graded tests in order to evaluate students' progress.

Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.

Acted as a positive role model for students and colleagues.

Taught High School Social Studies Courses.

Education

1991

Bachelor of Science : Education, History, Journalism

Ball State University - Muncie, IN

Certifications

Associate--Customer Service

Associate--Annuity Products Administration

Associate--Annuity/Insurance Regulatory Compliance

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