Manager Management

Scott Furnell

***** *** ***, ***** *****, BC V*R 2T9

Home: 604-***-**** Cell: 778-***-****

*********@*****.***

OBJECTIVE

Parts or Service Manager/ Counter parts sales or service writer

HIGHLIGHTS OF QUALIFICATIONS

• A proven leader and communicator oriented to high profit and customer satisfaction

• Possess excellent management and supervisory skills

• Developed profitable opportunities through creative problem solving

• Over 20 years in automotive and heavy duty

• Great interpersonal skills and telephone etiquette

Skills and Abilities

Administrative Skills

• Extensive communication and organizational skills

• Ability to read, analyze and comprehend instructions and information

• Administrative Management Principles

• Management Leadership

• Knowledge of contemporary marketing

Computer Skills

• Familiar with basic operating systems like Microsoft Word, Excel, PowerPoint and the internet

• Knowledge using computerized accounting systems (Simply Accounting and QuickBooks)

• Knowledge of social media marketing

WORK EXPERIENCE

Parts Manager 2005-Present

Arpac Storage Systems and Forklifts Delta, BC

• Restructured entire parts department resulting in a clean inventory and profit for the first time in

nine years

• Managed staff of seven including parts persons, parts driver, and outside sales

• Managed $750,000 inventory including consignment sites and 17 mobile vans

Scott Furnell page 2-778-***-****

• Generated, audited and reconciled monthly reports for head office

• Wrote insurance estimates

• Processed warranty claims

• Reconciled and coded incoming and outgoing invoices

• Tracked employee hours and reconciled with time sheets

• Sourced parts globally for expedited delivery

Scott Furnell page 2-778-***-****

Service Advisor 2002-2005

Carter Chev Olds N. Vancouver, BC

• Improved dealership CSI score

• Provided detailed estimates to customers for work to be done

• Liaison between customer and technician

• Scheduled repair orders into the shops queue

Owner / Operator 1992-2001

Scott’s Performance and Auto Body Kelowna, BC

• Repair estimates

• Auto refinishing

• Mechanical, electrical, and suspension repair

• Parts sourcing and inventory control

• Book keeping

• Marketing

• Customer relations

EDUCATION

Sprott Shaw College, Advanced Business Management and E-Comm Diploma

2015

Course outline: Business accounting including payroll, QuickBooks, and Sage50,

Small business reporting, MS Word, Excel, Access, PowerPoint, Foundations of success,

Critical skills in communication, Business writing, Operational human resources, Administrative

management principles, Negotiation and conflict management, Contemporary marketing, Marketing

research and planning, Sales strategies, Digital marketing.

Contact this candidate