Customer Service Management
Resume:
CARL JOSEPH TAMULEVICH, JR.
***** ******** **, **********, ** 21087
* 410-***-**** (H)
**********@*******.***
To Whom It May Concern:
I am very interested and optimistic regarding this posting and I am confident that my experience
is well suited for you. As I reviewed the position, it became clear to me that my knowledge,
skills, and work experience would be a tremendous asset to you. I have been immersed in Supply
Chain Management, Operations Management, and Customer Service for the past decade and
know the importance they play cultivating and maintaining a business. Additionally, I’ve been
involved business administration, purchasing, and supply chain management and believe my
personal and organizational skills, fueled by my convictions, ethics, and dedication will make me
a valuable team member to you. Admiral Mike Mullen, retired Chairman of the Joint Chiefs of
Staff, will vouch for my character and integrity.
Upon reviewing my resume I hope you will note my extensive and varied experience and
extensive involvement with all business management functions including procurement,
leadership, team building, formulating strategy, data analysis, partner management, operations,
and customer service. I am very well versed in operational and financial duties. Developing
partnerships, enhancing growth and profitability were key aspects of my role in Operations at
The US Naval Academy, Under Armour, and the Go2Group. The experiences required the
development and application of my Project Management skills. I have SAP experience as a
Master User, Formal Lean training, and Excel savvy. I am very organized and have a high
attention to detail. I am passionate about exceeding customer expectations and developing a team
environment holding others and myself accountable. Additionally, I am comfortable interacting
with a diverse group of individuals from customers, coworkers, executive management, service
providers, and government officials.
Of course, what my resume cannot convey is my integrity, enthusiasm, and dedication to helping
build a company. You will find that my performance at Under Armour contributed substantially
to their rapid growth. I would be just as dedicated to building continued success with you.
The customer is the most important aspect of any successful business, so I always treat them
with the utmost respect. If chosen I can make the business thrive while achieving excellence in
customer service and customer experience. I will strive to ensure that all of needs are met. Even
the most difficult and hard-to-please will be treated with courtesy and respect. I will listen
closely to requests and feedback so that I am able to meet all of there needs and correct any
mishaps or missteps. All of the promises I make will be fulfilled. Additionally I will be available
to at all times and not pass off responsibilities to others. The customer is number one and the
customer is ALWAYS right. This means doing whatever you can to make the customer happy
and going beyond expectations. If given the opportunity, I promise to always do my best to
exemplify the highest standards while working towards making the name synonymous with the
very best in customer service.
Page 1 of 6
CARL JOSEPH TAMULEVICH, JR.
11823 Reynolds Rd, Kingsville, MD 21087
* 410-***-**** (H)
**********@*******.***
If there is any additional information that you would like me to clarify please don’t hesitate to
contact me. I look forward to going to the next step in your process.
Respectfully,
Carl J Tamulevich
**********@*******.***
410-***-**** http://www.linkedin.com/in/cjtamulevich
Page 2 of 6
CARL JOSEPH TAMULEVICH, JR.
11823 Reynolds Rd, Kingsville, MD 21087
* 410-***-**** (H)
**********@*******.***
Professional Summary
Dynamic leader with solid business acumen and executive skills. Proven experience with Financial &
Personnel Management, Building Positive Relationships, Strategic Leadership, Customer Service,
Operations, and Project Management. Flexible multi-tasker able to consistently prioritize objectives.
Ability to research and analyze situations ultimately providing solid, creative solutions to complete
projects cost effectively and on time. Able to develop rapport with diverse groups and individuals at all
levels. Aptitude for growing organizations from start up through rapid growth to mature, full functioning
teams. Strong desire to succeed. Convictions, ethics, and dedication above reproach. Holds self and
others accountable. Inspires and motivates others. Team player ready to meet the business challenges of
today and tomorrow.
Core Competencies
Operations Management Process Improvement
• •
Data Management Customer & Partnership Development
• •
Team Building Continuous Improvement
• •
Quality Assurance Problem Resolution
• •
Strategic Planning Production Planning
• •
Financial Management Public Relations
• •
Professional Experience
Go2Group / PRN Healthcare – Bel Air, MD
2011 – 2015
Business Operations Manager
Monitor daily financial activities and develop long term and short-term business plans and strategies
• G.S.A. Contract Officer
• Evaluates financial and business policies, recommends and implements policy upgrades, and
revisions to maximize revenue and limit expense.
• Build relationships with key decision makers and match customers with the right solutions for
their needs
• Manage customer accounts and built positive relationships with customers
• Developed and executes strategic business and operational project and process plans
• Established and led the execution of business strategies driving Key Performance Indicators
• Ensured complete, accurate and efficient financial operations
Under Armour Inc – Baltimore, MD 2004 – 2011
Sr Operations Manager
Designed and oversaw the business operations for the On-Field / Team Sports division.
• Developed and executed strategic business and operational project and process plans
• Oversaw & managed the purchasing, inventory, budget, shipping & receiving, for all Team
Sports product
• Cultivated and coordinated relations with global suppliers, vendors, and logistics providers
• Assessed, forecasted, and implemented financial reporting and inventory control requirements
Page 3 of 6
CARL JOSEPH TAMULEVICH, JR.
11823 Reynolds Rd, Kingsville, MD 21087
* 410-***-**** (H)
**********@*******.***
Built systems and developed procedures to gauge risk and assure effective operations,
•
communications, and customer service
Established and led the execution of business strategies driving Key Performance Indicators
•
Analyzed business trends and collaborated with senior management and Executive team to
•
develop a continuous stream of improvement initiatives driving change and influencing Executive
team and organizational goals. Prepared and presented annual reports to Executive Team.
Led SWOT analysis which resulted in improved internal and external supply chain
•
communications which resulted in a 40% increase in on time delivery
Captured, organized, and maintained records and statistics for the department
•
United States Naval Academy (USNA) – Annapolis, MD 2001 – 2004
Operations Manager
United States Naval Academy Information Technology Services Division (ITSD)
Directed the handling, tracking, and safeguarding of USNA IT assets critical to business operations.
Controlled the asset management and administered the scheduling, conducting, and updating 61 separate
departments.
• Developed and executed strategic business and operational project and process plans
• Assisted the Chief Purchasing Officer in purchasing and inventory systems and processes
• Implemented purchasing policies to decrease overall capital expenditures and improve
operational efficiency
• Identified opportunities for improved physical security
• Decreased loss of equipment by 30%
Nordstrom – Towson, MD 1996 - 2001
District Internal Investigator
Conducted investigations into internal dishonesty and procedural violations for multiple locations.
Resolved instances of Organized Retail Theft, Fraud, and Major Internal Cases. Developed and
implemented region investigations and tactics that addressed identified financial risks.
• Overhauled the stores internal security program. Bolstering the lowest ranked department on the
east coast to one of the most productive in the company. Won awards twice for the best overall
internal program in the company competing against 125 others
• Oversaw the Loss Prevention budget and managed the purchasing and inventory for all CCTV
equipment, security hardware, alarm systems, and Loss Prevention apparatus.
• Conducted internal interviews
• Sought prosecution of employees who have committed crimes and testify in court
• Recovered moneys and merchandise lost through employee theft, attend restitution hearings, and
maintain regional restitution records
Page 4 of 6
CARL JOSEPH TAMULEVICH, JR.
11823 Reynolds Rd, Kingsville, MD 21087
* 410-***-**** (H)
**********@*******.***
Skills
Mastered Microsoft Office programs (Word, Excel, PowerPoint, Access)
•
o Advanced Excel Skills:
§ How to create and use basic Microsoft Excel pivot tables
§ How to use logical, reference, lookup and information Microsoft Excel
worksheet functions to build "smart" business worksheets including VLookup,
SumProduct, Index, Match, CountIf, SumIf, If, And, Or, Round, IS functions and
Indirect
§ Data validation
§ Counting and summing formulas
§ Conditional formatting
§ Filters
§ Conditional/Logical Formulas
§ Intermediate Microsoft Excel skills for constructing business charts and
formatting them
§ How to construct array formulas and summary worksheets
§ Intermediate Excel skills for returning arrays from Microsoft Excel worksheet
functions
§ Intermediate Microsoft Excel skills for using the data validation and conditional
formatting worksheet features
§ How to use Microsoft Excel's built-in analysis tools (sort, Advanced Filter,
AutoFilter) for analyzing worksheet data using
§ How to create simple worksheet based business forms and questionnaires
§ How to link Microsoft Excel to Word and PowerPoint for report generation
Team Building
•
Active Selling
•
Business Operational Acumen
•
Project Management
•
QuickBooks Administrator
•
Microsoft SharePoint Super User
•
Assessing project issues and developing resolutions
•
Excellent written and verbal communication skills
•
Superior Problem Solving and Decision Making Skills
•
Purchasing and inventory systems and processes
•
Challenges the status quo
•
Excellent Facilitation and Presentation skills
•
Education
Bachelor of Science
Towson University, Towson, Maryland
Major: History
Minor: Business Administration / Sports Management
Page 5 of 6
CARL JOSEPH TAMULEVICH, JR.
11823 Reynolds Rd, Kingsville, MD 21087
* 410-***-**** (H)
**********@*******.***
References:
ADMIRAL MICHAEL G. MULLEN, USN
17th Chairman of the Joint Chiefs of Staff (2007-2011)
PO Box 9752
Arnold, MD 21012
Phone: 443-***-****
JACK LENGYEL
Director of Athletics
US Naval Academy (Retired)
16821 West Oracle Rim Dr.
Surprise, AZ 08537
Phone: 410-***-****
**********@*****.***
JAMIE BRAGG
VP Team Sports
Under Armour Inc.
Tide Point
1020 Hull Street
Baltimore, MD 21230
Phone: 410-***-****
******@***********.***
MARK GRAFF
Director, Athlete Services & Event Merchandising
Under Armour Inc.
Tide Point
1020 Hull Street
Baltimore, MD 21230
Phone: 410-***-****
******@***********.***
REV. DR. WILLIAM F. R. GILROY
Pastor Emeritus, St. John Lutheran Church, Linthicum, Maryland
601 LIGHTHOUSE LANDING LANE
Annapolis, Maryland 21409
***************@*******.***
RICHIE MEADE
Head Lacrosse Coach
Furman University
Phone: 410-***-****
******.*****@******.***
Page 6 of 6
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