Customer Service Manager

Joel Rivera

*** ******** ***.

Lake Wales, Florida 33853

Work Phone: 863-***-**** E-mail *********************@****.***

Objectives: To obtain a position where I can use my skills to benefit the company and

allow myself to grow.

2011– Present West at Home FLEXIBLE SCHEDULE Work at Home

•Customer Service from Home

•Direct Response/Bilingual/ETC

•Customer Service

•Multi Tasking

•Sales

•TV Information Global Order Taker

•Provide Full Product Information

•Proflowers

•Place Order Online

•Customer Service Satisfaction appliying customer rules.

•Billing

•AccountManagement

•Escalations

2014 ABC Financial / Work at Home / Seasonal

•Create New Gym membership

•Communicate With Gym Owners to resolve customers account

•Taking Payments

•Update Account Information

•Soft Collection Prevetion

•Data Entry Level

•Coding

•Supervisor Calls

•Handle Escalations

In/outbound calls

2011 2012 Convergys Work at Home

•Customer Service/Technical Support

•Troubleshooting

•Account Changes

•Upgrades with text plans, minutes, data plans, etc

•Upgrade feature sales

•Overall Account Maintenance List

2010 2012 Florida Totalcom – Brandon, FL

•Driver and Installer

•Collecting Money

•Troubleshooting

•Preform Sells

•Drive company vehicles to provide service

•Train new workers

•Performed professional customer service

•Area Sells Manager

•Computer order input

•Resolve customers issues

•Professional Satellite Dish Installation

2005 2010 Mastec Advanced Technologies – Sebring, FL

•DirectvDriver and Installer

•Professional Satellite Dish Installation (Directv, Wildblue, Dish Network).

•Preformed a professional customer service

•Train new workers

•Provide customer education about the installation and equipment

•Drive company vehicle to provide service

•SBCA Certified Installer

•WB Certified Installer

•Preform Sells

2003 2005 Store House Furniture – Cramburry, NJ

•Driver

•Maintained proper care of furniture

•Reported and maintained contact with dispatcher

•Install all kind of furniture

•Drove 26 feet length truck to transport tools, equipment, furniture to different

locations.

•Ensured customers satisfaction

1997 2003 K.F.C Inc. New York, NY

•Assistant Manager

•Assistant Manager as needed

•Monitor monetary transactions

•Train new workers, coordinate schedules

•Estimate food and beverages costs, requisitioning and purchasing supplies

•Professional customer service

1995 1997 K.F.C Inc. New York, NY

•Cashier/Cook

•Operated and tallied cash register

•Arranged customer in a professional manner

•Memorize cash register codes

•Prepare, baked, fried, and grilled chicken

•Cleaned and maintained equipment

•Monitored foods for any temperature danger zones

•Ordered food products and supplies

•Ensured customers satisfaction

•Maintained Cleanliness of working area

•Worked flexible hours

Education: G.E.D Diploma, Directv Certify, Wildblue Certify, SBCA Certify

Language: English and Spanish (Fluent)

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