Customer Service Engineer

T IFFANY D JAJAMARTANA

**** ********* *****, ********, ** 94030 408-***-**** *******.************@*****.***

ACCOMPLISHED PROJECT & QUALITY ENGINEER with 9+ years driving product development and quality

control in high profile furniture manufacturing environments. Lead diverse teams across several business

areas and participate in internal regulatory committees to meet organizational goals. Skilled in

system/facility design, integrated manufacturing systems, lean manufacturing, cost analysis and process

control initiatives. Manage projects from concept to completion and build strong vendor relations to

resolve product issues quickly. Conduct training for floor and office personnel to ensure compliance with

current Standard Operation Procedure (SOP) and achieve higher productivity levels. Proficient in MS

Office Suite, Adobe Illustrator CS2, SAP ERP, Quality Management System, BOM, material master and

inventory systems. Fluent in English and Indonesian. Lean Ergonomics Certified.

SELECTED CAREER ACCOMPLISHMENTS

Improve product and inspection failure rates by updating all manufacturing systems and

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implementing SAP in October 2013.

Maximize inventory control by tracking items coming in and out of SAP QM and holding items

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requiring any rework based on production/inbound inspections or those with special conditions.

Ensured continuous improvements by participating in realignment projects that apply Lean

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Manufacturing, Theory of Constraint (TOC), 5S and many other improvement methodologies.

Regulate and resolve safety issues among associates by serving as a member of Safety Committee

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as well as managing regulatory compliance with CARB and chemical waste standards through Job

Hazard Analysis.

PROFESSIONAL EXPERIENCE

Kohler Co. Interiors Group (McGuire Furniture), San Francisco, CA January 2009-September 2014

http://mcguirefurniture.com

An American manufacturing company known for plumbing products as well as a diverse product line in furniture,

cabinetry, tile, engines and generators with hospitality holdings in the U.S. and Scotland.

Manufacturing Project Engineer (December 2012-September 2014)

Administer quality control, inspection, audit and inventory control initiatives across diverse teams.

Conceptualize, implement and manage a QA program to administer and track SAP Quality Management

data and assign quality plans to staff for new products. Identify quality plans and setup characteristics

and SKUs in SAP for optimal quality control. Resolve quality issues by designing defect codes and

catalogs and assign them in SAP. Produce weekly priority and reprioritization report based on Customer

Service’s current needs. Track and assess corrective actions required from suppliers and vendors to

maintain high quality levels. Oversee master samples from vendors and communicate review outcome as

needed. Ensure compliance with current Environmental, Health and Safety (EHS) regulations by

approving any new finishing material to meet BAAQMD VOC requirements, providing BAAQMD

annual submittal, HMUPA annual submittal and generating a monthly air report. Partner with Supply

Chain Manager to keep productivity and QA initiatives aligned with organizational goals. Facilitate New

Product Development discussions for upcoming catalogs and product lines. Develop and maintain all

quality guideline documents.

Manage entire inbound inspection process by prioritizing process relationships between Inspector,

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Customer Service and Production Scheduler.

Lead and participate in Material Review Board (MRB) meetings and schedule emergency meetings

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to effectively communicate any failures and inspection updates.

Build strong vendor relations to manage any failures by creating a Defective Material Report for

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minor defects and a Supplier Corrective Action Request (SCAR) for major defects that need

corrective action.

Direct a weekly Finished Good Audit by overseeing an office associate and a floor associate.

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T IFFANY D JAJAMARTANA P AGE T WO

Kohler Co. Interiors Group (McGuire Furniture)-Continued

Manufacturing Process Engineer (January 2009-December 2012)

Drove compliance and product development processes by managing production workflow and

administering engineering and data systems to improve manufacturing initiatives. Created Standard

Operating Procedure (SOP) and process instruction for floor and administrative staff.

Manage new product development lifecycle to oversee routing development, labor standards as

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well as manufacturing procedures and costs.

Ensured compliance with company quality control program and participated in Kaizen events to

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demonstrate lean manufacturing processes and improve overall process flow and ergonomics.

National Office Furniture Jasper 11th Avenue, Jasper, IN October 2005-December 2008

A global manufacturing company providing office and hospitality furniture with 6,500 employees and $1.2 billion

in annual revenue.

http://www.nationalofficefurniture.com/

Process Engineer/SAP Routing Specialist

Manage engineering support across various business functions by implementing process improvements

and workforce initiatives to ensure optimal productivity. Resolved low productivity issues by identifying

root causes and implementing strategic process re-engineering plans. Conducted time studies and

verified accuracy of SAP process and routing times. Drive compliance with Engineering Change Requests

for SOE process, procedure and timeline items. Administered Arena Simulation Software to simulate

both actual and future planned conditions to better understand outcomes of alternative decisions.

Lead training in a supervisor role focusing on one of four manufacturing areas.

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Participated in labor review meetings as well as product development teams and collaborated with

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Support Center members.

Developed and maintained an Operation Master Sheet (OMS) document used on floor plant with

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Adobe Illustrator Application.

Completed training in Ergonomics.

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EDUCATION & PROFESSIONAL DEVELOPMENT

B.S. in Industrial and System Engineering, Ohio State University

Graduated Cum Laude with a 3.66 GPA.

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Lean Ergonomics Certification, Humantech Inc.

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