Human Resources Professional

PROFESSIONAL EXPERIENCE

FIRSTSERVICE RESIDENTIAL, Dania, FL June 2012 - Present

Senior Human Resources Manager

. Self starter who is challenged and excited by the opportunity to "fix"

HR structural issues in a growing and fast paced environment.

. Instrumental in initiating and driving HR strategies across the

organization with considerable focus on employee engagement and

satisfaction.

. Provides senior level support including C-level in the areas of

organization design, providing coaching and direction on how to

navigate one's career across all digital business units.

. Plays role of trusted advisor with the business leaders and employees

at all levels to provide thoughtful input and resolution to HR-related

issues.

. Heavily involved in creating process improvement, policy development,

leadership competency and onboarding projects across all FirstService

Residential to ensure they are consistent with the Company's

philosophy.

. Assisted in launching FSR's first Internet based employee performance

review/appraisal software system to ensure effectiveness, compliance

and equity within the organization.

. Experience in large scale restructures, acquisitions and divestitures

as well as in providing creative and innovative solutions to complex

business challenges.

. Conduct client situation and problem assessment; provide options for

resolution and practical plans to achieve positive results. Situations

include employee conflict, division restructuring, performance

management, disciplinary approaches, career development, EEOC

inquiries and dismissals.

. Provide HR support: focus on compensation analysis, benefits,

training/facilitation, organizational development and business

planning.

. Acts as advisor to the leadership team to assess the talent within the

organization, identifying development needs and appropriate training

to ensure depth of bench strength and succession planning.

. Provide metric analysis on compensation, performance, turnover,

trends, officer talent management, and key contributor option grants.

. Ensured compliance with state and federal employment laws

. Assisted in coordination of retention efforts to attract and retain

career minded individuals and minimize employee turnover.

. Designed and presented national new employee orientation and on-

boarding programs.

. Drives NPS surveys and creates process improvement plans

Miami Dolphins/ CENTERPLATE, Miami, FL July 2008 - June 2012

Regional Human Resources Director

. Developed and implemented HR strategies for over 25 NFL, MLB,

University teams. Complete Human Resources responsibilities for Super

Bowl, Pro Bowl, BCS Championship, Orange Bowl, and play-off games.

. Developed and managed customer service training and day to day

relations.

. Developed performance measurements and processes that support the

business areas of focus including employee attraction/retention,

performance management, employee relations, organizational

effectiveness/design, variable compensation design and implementation,

training, career development, employee services and other activities

required to support the Company's business objectives and HR

strategies and programs.

. Governed all policies and procedures, health care delivery, risk

management and retirement 401k programs.

. Designed and implemented new HR methodologies: 360, performance plan,

e-learning program, recruitment & selection, succession planning, HR

laws, development and training strategies and plans for over 15000

employees.

. Facilitated competency-based career development system and talent

reviews, objective setting and employee development.

. Responsible for talent acquisition and management, including senior-

level candidate assessment and selection.

. Acted as a consultant to senior management to define and resolve

organizational and staff issues.

. Developed and executed training programs, including

Management/Leadership Development and Operations.

. Provided strategic leadership, guidance, and expertise in the areas of

Organizational Effectiveness including change management, employee

engagement, company culture/values, diversity, workforce planning and

others; lead design, implementation and continuous improvement of

OE/OD.

. Responded to and represent company in all EEOC and HRC claims as well

as employment related civil litigations.

. Directed general employee relations climate to proactively implement

appropriate solutions as they arise; while working with business unit

managers on a regular basis.

. Partnered with managers to solicit input and feedback necessary to

help create a positive employee environment. Initiate and conduct

timely investigations, prepare documentation and make recommendations

for disciplinary actions.

. Counsel team members and managers on conflict resolution and work

related problems.

. Guided managers on performance issues, such as corrective counseling,

training and development and progressive discipline methods and

processes.

. Ensured counsel and documentation is consistent with corporate

policies and procedures.

ROYAL CARIBBEAN LTD., Miami, FL Dec 2004 - July 2008

Manager Training and Quality Assurance

. Manager of Training and Development for an international global

organization for Land Operations. Managed the development of the

organization's training strategies and goals.

. Managed and developed short and long-term departmental goals and

outcomes.

. Oversaw design, development and delivery of training, focusing on

creation of new programs and enhancement of current successful

training initiatives such as virtual training.

. Determined training and staffing needs of global land operations

locations in a manner that integrated the business strategy and people

strategy.

. Managed all recruiting and hiring processes globally.

. Developed Gold Anchor Standards customer service training and

procedures globally in our private destinations.

. Collaborated with business units throughout all RCL and geographic

regions to share best practices and implement targeted training

solutions.

. Ensured quality training that supported and contributed to personal

and professional development.

. Developed and maintained a Regional Orientation for new employees,

assuring that orientation is relevant and welcoming.

. Developed and implemented first e-learning and on-line LMS.

. Established and implemented the brand essence, service and operational

standards and processes for both brands, for all Guest Port Services

functions at airports and piers.

. Managed the training and talent management function for over 1400 part

time employees and over 800 contract personnel.

. Directed a staff of Training Specialists involved in the design,

development and implementation of service training supporting the

brand standards and operations.

. Ensured training website and manuals were available and updated

appropriately.

. Created and implemented a hiring process for over 1400 part time

employees.

. Designed and executed competency-based sourcing and selection tools

for shore side operations.

. Led a complete overhaul of new hire training and designed and

implemented the first work from home program. Earned Award of

Excellence, Commodore Employee of the Quarter and Diamond Achievement

award for outstanding volunteer service.

PITTSBURGH PIRATES Pittsburgh, PA Jan 1999-

April 2003

Director of Guest Relations

. Senior management staff involved in opening of new ball park.

. Negotiated vendors and contractor's contracts.

. Responsible for management of staff of 420 in all phases of guest

relations .

. Recruited and delivered HR strategies for local 508 union.

. Oversaw all suite and club level operations.

. Developed best practices and policies for entire new ballpark.

. Developed and facilitated customer service training for all event day

staff including all partners. Developed policies, procedures, and

staffing analysis for PNC Park.

. Organized development and strategic planning for guest and staff.

. Designed employee motivation and retention programs.

. Organized of job fairs and hiring of all event staff. Researched and

implemented PNC Park Tour design and program.

. Extensive project management, conflict resolution, and customer

service development projects.

. Played a key role in the development and implementation of a customer

service approach for the region. Awarded "People do Matter" for

outstanding employee relations.

EDUCATION AND CERTIFICATIONS

SLIPPERY ROCK UNIVERSITY, Slippery Rock, PA

Bachelor of Science, Education

Bachelor of Arts, Communications

. Board of Directors Family Counseling Services

. Senior Human Resources Professional-SPHR

. Certified Professional in Learning and Performance- CPLP

. Graduate of Disney's Leadership and Customer Service

. Member of American Society for Training and Development/Human Resource

Society

. Master Certified all DDI modules including Targeting Selection,

Interactive Management and Business as Unusual

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