MARIO CUMBA

**** **** ******, *******, ** ***** H: 813-***-**** C: 813-***-**** acoijp@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Have been in the automotive tire and wheel industry for over 25 years. I have extensive knowledge and experience in proper application and fitments of product. Core Strengths

Active listening skills Seasoned in conflict resolution Courteous demeanor Accomplishments

Work Experience

Customer service expert Adaptive team player bilingual

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales

Consistently generated additional revenue through skilled sales techniques.

INSIDE SALES / CSR Aug 2008 to Feb 2015 Kauffman Tire Wholesale - Tampa, FL Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Served as the company's only bilingual Spanish/English customer service representative.Regularly sought opportunities to up sell and add on additional merchandise.Processed merchandise returns and exchanges.

RETAIL SALES CUSTOMER SERVICE Jan 2005 to Aug 2008 Wheel Tec of Tampa - Tampa, FL Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Cross- trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.

INSIDE SALES CSR Jul 2000 to Jan 2005 Martino Tire Wholesale - Tampa, FL Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background

1983 High School Diploma KING HIGH SCHOOL - Tampa, FL Coursework in Business, Marketing and Communications