Customer Service Management

Maria A. Del Vecchio

**** **** ****** **** *****, Fl 33433

561-***-**** ********@***.***

Objective:

Utilize my skills and experience in business development to assist in a company’s internal and external growth

Education:

Florida Atlantic University (Boca Raton, FL)

Degree earned: B.A. in International Trade and Business

Awards Earned: Bright Futures Scholarship

Enrolled since August 2007; Graduated: December 2012; GPA 3.5

Major Courses: Global Business Operations, Global Supply Chain Management, Global Strategy, International Business,

International Marketing, International Finance, Cross Cultural Human Relations & Negotiation, Operations Management

Member: International Fraternity of Delta Sigma Pi, National Society of Collegiate Scholars (NSCS)

Work Experience:

Great Healthworks, LLC (March 2014 – October 2014)

Media Operations Analyst

- Identify target audiences on Cable and Broadcast Television for multiple product lines

- Monitor Buying Strategies

- Liaising and building relationships with national media buying agencies

- Negotiating with stations to obtain the best possible rates and most appropriate media space

- Ensuring that ad flights run accurately and in the desired time frame

- Media Efficiency Ratio reporting and budget management

Wig USA, Inc. (July 2013 – January 2014)

Account Executive

-Worldwide provider of Optimum Cuticle Hair and synthetic hair solutions scientifically designed for the most natural look

- Increased profit margin by building more sales and prospecting new clients

- Established long term relationships with new and existing accounts

- Planned, developed and executed sales strategies plan

Rocket Matter, LLC (April 2012 – March 2013)

Product Specialist

-First legal management software where lawyers increase productivity, organize documents, time and billing on the cloud

- Provided optimum, exceptional customer service; troubleshooting and problem solving

- Conducted daily training webinars

- Created and edited video tutorials to be placed on our FAQs

Senior Concierge Providers (December 2011 – March 2012)

Marketing Specialist

- Responsible for the company’s social media platforms

- Recruiting; searched for prospective caregivers and conducted interviews for our client’s best match

- Participated in Delray Beach’s Chamber of Commerce events in representation of the company where I interacted with

prospective clients and other health industries.

- Engaged in direct marketing within the local community

Skills:

Computer skills with Operating Systems: Macs and Windows; Microsoft Office (Outlook, Word, Excel and PowerPoint)

Bilingual (Fluent English and Spanish)

Strong communication skills with customers and coworkers; interpersonal; responsible; patient; creative; organized;

determined; reliable; honest; goal-oriented

Contact this candidate