Customer Service Sales

Profile

U.S. Army Veteran with extensive Operations, Retail, Sales, and Marketing

Management experience seeking a position in which my knowledge, skills, and

abilities can be utilized to increase productivity and profitability while

providing an opportunity for growth and advancement.

SUMMARY of skills

. Adaptable and results-oriented retail district sales manager with

extensive experience in store operations, profit and loss management,

cost control, loss prevention, training, team building, marketing,

inventory oversight, recruiting and retention, employee relations, and

customer service.

. Produces winning results by skillfully leveraging resources, maintaining

expense control, managing merchandise, and setting clear expectations.

. A forward-thinking leader who continuously develops staff to increase

bench strength and boost corporate knowledge base.

. Collaborates across all levels of a corporation to achieve established

goals and build strong business relations.

Professional EXPERIENCE

General Manager April 2013 -

Current

TMX Finance Corp. Houston, TX

. Provide day-to-day direction and structure to offices

and overseeing risk management and credit eligibility

requirements for approximately 150+ title loans per

month

. Utilize statistical analysis and financial modeling to

assist in determining client's credit worthiness

. Conduct internal accounting procedures to safeguard

assets and mitigate loss prevention by conducting

vehicle appraisals in accordance to industry regulations

. Conduct monthly audits to ensure policies and key

controls for financial data is being accurately recorded

and transmitted

. Develop high-performing, customer focused teams to

ensure on-going talent optimization, training and

coaching for quality assurance and service levels

Fine Jewelry Sales Manager Nov

2010 - May 2012

JC Penney Company

Jacksonville, FL

. Led fine jewelry sales associates in providing superior customer service

to ensure achievement of sales, with 4% year-to-date increase, positive

profit increase, and well-maintained training objectives.

. Ensured consistent achievement of customer needs while meeting store and

department standards for service and customer satisfaction.

. Utilized principles and methods for showing, promoting, and selling fine

jewelry products to promote additional sales or services. Encouraged

development of staff.

. Promoted sales with current marketing strategy and tactics, product

demonstration, sales techniques, and sales control systems.

. Led and coached associates to ensure customer service met or exceeded

company standards.

. Developed and conducted performance appraisals of assigned associates.

o Identified and provided training and coaching opportunities.

o Supported promotional programs through event planning and execution.

o Shopped competition and advised store managers about local market

conditions, environment, selling, and promotional events.

o Maintained extensive product knowledge while ensuring active placement

of all business plans and marketing programs.

o Ensured timely response and resolution to department questions and

issues.

o Oversaw core areas of professional selling, hiring, retention, sales

trends, and specialized programs impacting sales and profit.

o Planned selling-associate activities by establishing individual goals

and monitoring performance to ensure achievement of all productivity

standards.

District Manager Oct 2006 -

Oct 2010

Zales Corporation Irving,

TX

. Oversaw 13 multimillion-dollar stores. Managed sales and operations,

controlled expenses and payroll budgets, handled personnel issues, and

directed accounting, merchandising, and loss prevention.

. Ensured highest level of customer service throughout stores.

. Served as role model and leader, solving problems, making informed

decisions, and managing workforce wisely to achieve maximum results.

. Developed management staff to create knowledgeable bench in all areas.

. Consulted with stores in all aspects of business.

. Provided stores with product knowledge, programs, services, and

benchmarks related to goals.

. Maintained brand in desired markets.

. Conducted regular business reviews within territory to analyze current

store sales and profitability.

o Increased retail sales and profitability of each location.

o Developed and assisted in execution of business plans to identify

specific measurable actions for improving ongoing retail operations.

o Supervised nine stores throughout five-state region with annual sales

of $12,000,000.

o Consistently increased sales revenue through implementation of

corporate training programs.

Store Manager May

2002 - Oct 2006

Zales Corporation Irving,

TX

. Ensured accuracy of promotions and merchandised promotions to company

standards.

. Fully versed staff on daily targets to meet excellent customer-care

standards.

. Managed all store activities and functions while supervising

salespersons.

. Directed all aspects of staffing, such as recruiting, hiring, training,

scheduling, dismissal, performance management, and policy enforcement.

. Trained and developed sales associates to meet and exceed fiscal goals.

o Increased sales from $1,200,000 to $2,000,000 in first year.

o Trained and developed sales staff of six associates producing $350,000

to $600,000 in sales per year.

o Developed processes and procedures to salvage unprofitable unit,

significantly increasing unit sales from previous year.

Store Manager Mar

1999 - May 2002

Sterling, Inc.

Atlanta, GA

Provided quality customer service, controlled loss prevention, created

desirable work environment, and ensured personnel compliance of company

policies and local, state, and federal laws.

Directed and managed daily operations of retail jewelry store.

Met and exceeded strategic store goals as outlined in regional and

operational plans.

Additional Experience

Project Coordinator International House of Pancakes Bowie, MD

Apr 1998 - Nov 1999

Area Manager Shoney's, Inc. Memphis, TN Sep 1993 -

Apr 1998

. Supervised several restaurants with consistent sales increase and profit

gains.

Education

B.S. - Business Administration (72 Credit Hours) McKendree College

Radcliff, KY

High School Diploma Rebault Senior High School

Jacksonville, FL

Military Summary

Sergeant U.S. Army Fort Hood, TX Oct

1979 - Dec 1992

. Provided 13 years of Honorable service, thus enhancing leadership

abilities and attention to detail, safety and security awareness,

flexibility and adaptability, and multi-tasking and management skills

while supporting operations associated with one of the largest teams in

the world.

. Earned Army Commendation Medal, Army Achievement Medal with Oak Leaf

Cluster, Southwest Asia Service Medal with three Bronze Service Stars,

and Kuwait Liberation Medal.

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