Sales Customer Service

ALICIA M. ESPINAL

**** ********* **.

Tel: 214-***-****

Dallas, TX 75228

E-mail:*****************@*****.***

OVERVIEW

Business Professional with a record of performance in Management,

Organization and Supervision Combining strong planning, analysis and

organizational skills with excellent proven qualification that, will make

a significant contribution to any organization.

PROFESSIONAL EXPERIENCE

Confident, personable, computer literate and achievement oriented

professional offering comprehensive experience in Logistic, Transportation,

Supply chain, Import and Export industries as a service provider and

customer. Abilty to deliver quality service resulting in the customer's

perception of value leading to customer loyalty and resulting in business

growth.

ALOE VERA OF AMERICA, INC.

Dallas, TX, November 2007-October 2014

Product/Documents Coordinator, Import & Export Coordinator:

. Assisted Director of Transportation, Product Control/Documentation

Manager and supervisor

. Prepared of all foreign shipment documentation and coordination of

Inspections to the applicable countries.

. Proposing flip (intranet system) check and balance weight and cube

limits for containers, Invoicing; ensure countries receive the

notification of product "Not available". Check to find out when

customer will receive stock, notify inventory of low stock levels.

. Verify Lot numbers prepare bills of lading, and process documents for

Air and Ocean shipments.

. Interact with over 10 assigned Country Managers.

. Coordinated the Logistics from Dominican Republic plant to AVA facility

and the returned containers of the packing materials returning to the

Dominican Republic plant.

. Purchased and coordination of pickup of supplies for the Dominican

Republic Plant

. Prepared tracking reports of distributed and received Totes and

containers

. Prepared the Dangerous Goods Certificate for the Air Shipments and IMO

for Ocean Shipments

CHEMCENTRAL INTERNATIONAL (UNIVAR, USA) Pompano

Beach, FL, December 2005-July 2007

Export Coordinator

. Preparation of all export documentation necessary to export and comply

importer requests

. Coordination of all shipments from different warehouses

. Follow up on all special customer instructions

. Assist the Operation Manager with daily assigned duties

. Arrange and coordinate Trade Customer Deliveries

CHAMPION TRANSPORTATION OF AMERICA INC.

Miramar, FL, May 2005 -December 2005

PALLET TRUCK KINGDOM INC.

Senior Logistic Agent

Responsible for international and domestic logistics for two companies:

1. Champion Transportation of America Inc. dedicated to manufacture buses

and trucks in China with sales in Africa, Middle East, Eastern Europe,

Caribbean, Central and South America.

. Coordination of all logistics aspects.

. In charge of negotiating freight rates with freight forwarders and

carriers

. Manage all aspects associated with customer's commercial documents

and international instruments of payments (letter of credit,

promissory notes and collections)

2. Pallet Truck Kingdom Inc., dedicated to import from China to USA,

Canada and Mexico. More than 150 containers per year of pallets.

Distribute to Fortune 500 companies such as Wal-Mart, Home Depot,

Sysco, Costco and Sam's Club.

. In charge of all coordination of international and domestic

logistics.

. Manage 2 warehouses.

. Organize, monitor and trace customer shipments until arrival.

. Deal with carriers, freight forwarders and customs brokers.

Supervise up to 7 employees in the logistics and warehouse

department

IMAGINATION TILES, INC.

Orlando, FL, February 2000 - February 2005

Office & Sales Manager

. Developed and implemented sales strategies for start-up ceramic tiles

company.

. Planned and designed marketing coverage

. Supervised sales Installation & administrative personnel.

. All office duties such as ordering products, bank deposits, light

bookkeeping, sales, etc.

EMOTRANS

Miami, FL, September 1997 - December 1999

Air Freight Agent-Export Coordinator

. Coordinated all intermodal shipment nationwide to the Miami

warehouses.

. Prepared all shipping documentation such as AWB, HAWB, Consolidation,

Bill of Lading, SED, Letter of Credit

. Expertise in shipping to South America, Caribbean, Europe, Asia,

Africa & Middle East.

. Coordinated shipping inspection for all Latin American Countries.

. Completed invoices, filed and produced reports for agents,

transporters and clients.

EDUCATION

. US CUSTOMS BROKER LICENSE TRAINING COURSE

Logistics Training Systems, INC.

Coral Gables Vocational School

1997 - Import & Export Specialist Freight Forwarding & Letter of

Credit

Coral Gables, FL

. Universidad Interamericana

1986 - Associates Degree (Sales & Marketing Santo Domingo)

. Univerisidad Apec

1985 - Associates Degree (Business Administration)

SKILLS

. Sales

. Import & Export

. Domestic & International Logistics

. Customer Service

. Well Organized & Detail Oriented

. Supervision & Management

. Public Relations

. Advanced training in Microsoft software products such as Word, Excel,

Power Point, etc

. Microsoft Office Outlook, IBM Lotus Notes, AS 400 and light knowledge

of SAP and ISO

. Dangerous Goods certification by Air and Ocean.

. Bi-lingual - Fluent in Spanish

. Texas Public Notary

VALUE OFFERED

. Innovative problem solver, who successfully mitigates inefficiencies to

enhance bottom line results

. Can build positive relationships with customers and suppliers resulting

in customer retention, loyalty and business growth.

. High performance, customer driven professional possessing uncompromising

consideration for providing premier service & excellent leadership skills

that assist in unifying diverse groups to achieve common goals.

Contact this candidate