Customer Service Sales

GABRIELA VILLANUEVA

**** ****** **** * *** • Miami FL 33143

Phone: 786-***-**** • e-mail: *********@*******.***

EXPERIENCE

Unitech USA Accounting Department

September 2011 - August 2014

• Responsible for Accounts payables, matching invoices, entering information and cutting checks

• Responsible for assigned income and receivable accounts, including invoicing, account reconciliations,

process documentation and improvement, reporting, and communications with internal and external

business partners.

• Generate and send out invoices. -Follow up, collect and allocate payments.

• Process credit card payments.

• Prepare bank deposits.

• Communicate with customers via phone, email, mail or personally.

• Prepared Excel month end reports to be viewed by all department managers.

• Personal assistant.

• Computer literacy in all of Microsoft programs (Word, Excel, and Windows Great Plains)

• Quick understanding and ability to assimilate newly learned skills

• Spanish: Excellent (written and spoken) •English: Intermediate (written and spoken)

Network Marketing Telemarketing

March 2006 - June 2011

• Sales and customer service representative.

• Converts inquiries into sales by answering inbound and outbound telephone calls.

• Provided services for the company in conducting calls to Spanish speaking parties.

Marketing Telemarketing

February 2000 - April 2005

• Sales and customer service representative.

• Converts inquiries into sales by answering inbound telephone calls.

• Conducted third party calls in Spanish

Skills/Qualifications:

Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills,

Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge

Contact this candidate