Customer Service ( Order Management)

**** ******** **. ********* ***** : +**

Makati **00 Philippines. 090********

E-mail : *****.****@*****.***

****/*** ***** **. **********

Suangluang BKK 10250

Thailand.

Atika Eiampikul

Personal Marital status: Single.

Information Nationality: Thai.

Age:38 ( 30 Jan 1977)

Place of Birth: Bangkok, Thailand.

Education

St. Mary's University, Texas U.S.A. 2001-2003

Master's degree in Computer Information System

Srinakarinwirot University, Thailand. 1995-1999

Bachelor's degree in Civil Engineering

Skill Typing speed:

English 40words/minute

Thai 40 words/minute

Most

Achievements

Languages

Good command of English (speaking, writing, and

reading)

Programs

SAP/ ERP/BW

MS offices, Microsoft Project,

Primavara Project Planner,

Photoshop,

Significant improved of service level for assigned

account by

+9.5% VS FY 12

Improved over all service level by +6.9% VS FY 12 (

above

The target)

ROHQ STAR award in showing significantly improving

MT CFR+1.0%

Professional

experience April 2012 - Present : SC Johnson Philippines

ROHQ.

Sr. Analyst - Customer Service (CS Level 2)

Order management including order entry and

anticipating and solving issues relating to

customer orders

Day to day liaison between LSP and local country

(Sales, Logistics & Finance Departments)

Escalation of stock allocation and customer service

issues to Team Leader

Management of customer inquiry resolution through

development and implementation of action plans to

eliminate the source problem

Identifies and implements process improvements and

identifies efficiencies and best practices

Collaborates with E-commerce & BPT department to

solve systems issues

Develops and maintains customer service performance

reporting systems to assist local country in

efficient management of its business.

Analyze data and send the report to related

departments ( weekly & monthly)

May 2006 - May2009 : Wiik & Hoeglund Plc.

Sales Engineer.

Develop and maintain good relations with both new

and existing customers

Provide and support on technical issues to

demanding customers.

Responsible for representing the product to

customers and at field events such as conferences,

seminars, etc.

Involve in generating business forecast and to

achieve the monthly and annual targets assigned.

June 2004- April 2006: Nawarat Patanakarn Plc.

Planning Engineer & Office Engineer

Assist Project Managers for the planning of

execution of projects.

Create logic linked schedules for various

engineering, procurement, fabrication, installation

and / or construction projects.

Measuring, tracking and forecasting of work

progress.

Documents control and Quantity surveyor.

Submit sample of construction materials for

approval.

Quotation for additional works.

References Will Be Furnished Upon Request

Contact this candidate