Customer Service Manager

Mark R. Manos

Cary ILL ***** ? ***********@*****.*** 630-***-****

Qualifications

Focus: Sales Manager - Marine and Automotive Industry

. Results-oriented leader offering a successful track record of

accomplishments in sales and customer service endeavors. Effectively manage

multiple tasks simultaneously in fast-paced environments. Excellent

communicator. Relate well to people at all levels of an organization.

Develop and maintain good working relationships with customers, resulting

in long term, profitable associations. Career reflects hard work and

ambition, leadership abilities, and a commitment to providing quality and

professional outlook in all areas.

Signature Strengths

Marine and Automotive Sales Organization and Prioritization

Motivational Management

Teamwork Approach to Achieving Customer Satisfaction

Objectives Auto CAT for parts and

Time Management/Meet Deadlines inventory purposes

New and Existing Business Goodyear GBMS

Development Windows, Word and Excel

Employment History & Professional Highlights

ALLDATA West Taron Dr Elk Grove CA 12/22/2014 to present

. Territory Sales Manager Lower WIS.

. Account management

. Sales,Training

NGK/NTK SPARK PLUGS, Oak Brook, Illinois; 08/07 to 06/03/2013

District Sales Manager

Servicing 3 states efficient in outlook, excel, word, and power

point as a Manufacture rep

. Consistently achieve quarterly sales goals

. Effectively manage up to 17 accounts, meeting corporate and customer

expectations

. Excel years in completing projects on time and under budget

. Attained targets for at least 1 out of 3 every year and 2 out of

three other

CARDONE INDUSTRIES, Woodridge, Illinois; 10/05/2005 to 04/07

Zone Manager

. Generated sales to existing major accounts servicing Chicago and

Central Illinois

. Increased sales by 15%

. Revived stagnant accounts through innovative presentations and

conscientious follow up

RANDALL INDUSTRIES, Elmhurst, Illinois; 04/04 to 2005

Operations Manager/Service Coordinator

. Expertise with Commercial Booms, Lifts, Platforms, Club Cars

. Dispatched on-the-road tech's, service sales, assigned in house work

orders, and estimated repairs

. Worked with insurance estimators and supervised all shop and paint

shop details

CARMAX, Hillside, Illinois; 2001 to 2002

Recon Production Inventory Manager; 04/02 to 09/02

Manager in training; 10/01 to 04/02/2004

. Generated business through excellent customer service and thorough

follow up

. managed inventory of vehicles over 3 shifts and directed shipping and

receiving functions

. Coordinated on-lot and off-lot repairs for glass, body shop and keys

BRIDGESTONE/FIRESTONE CORPORATION, Chicago, Illinois; 1998 to 2001

District Staff Automotive Recruiter, Burr Ridge; 2000 to 2001

Personnel Department, Chicago District

. Developed/implemented recruiting programs targeted to vocational

programs, colleges, and high schools

. Recruited, selected, interviewed, and checked backgrounds for the

staffing needs of 57 stores

. Coordinated job fairs and personal presentations defining

Bridgestone/Firestone Corporation as an employer with an excellent

reputation

. Spearheaded screening of new talent for positions of technician,

general services, sales associates, and store managers

. Actively participated on the advisory boards of College of DuPage,

Waubonsee College, and DuPage County Department of Labor defining

NAFTEF compliant curriculum targeting requirements of ASE

certifications

Service Manager, Bolingbrook; 1998 to 2000

. Management control of the third busiest store in Chicago

. 80% of service selling, estimate preparation, installing

. Assisted with diagnostic, difficult to fix projects and provided all

technical support

. In support of the corporate objectives, handled technical recruiting

at local technical schools and colleges. Successfully placed

candidates at 20 stores regionally

. Assured customer service and client relations at the store.

Interacted with customers and team to solve warranty and follow-up

issues for work performed in the shop

. Supervised eight mechanics and general service staff, by providing

training and delegation of projects

ACORN TIRE, INC., Villa Park, Illinois; 1995 to 1998

Store Manager

. Operated and oversaw all aspects of a Goodyear Independent Tire and

Service Center

. Manager of personnel included the hiring, disciplinary actions,

training, scheduling, and supervision of all employees

. Utilized computer system for account maintenance and invoicing;

processed all billing for National Accounts

. Calculated and processed payroll compiled monthly and year-end

financial data for accountant

. Inventory Control involving ordering and maintaining order of all

service parts and tires

. Successfully provided solutions for difficult customer issues

Education

College of DuPage, Glen Ellyn, Illinois. Associates of Applied Science

Automotive Theory And Service 2000 (Working T)

A.S.E. Certifications

Brakes AC Evacuation and Recovery

Additional Certifications

I M 240 Emissions Specialty Products 2,4 and Goodyear Chrysler

Allied Signal Theory and Asian Theory of Alignments Management Theory

Strategy of GM Computerized Engine Diagnosis Heating/Cooling .

Systems Preventative Maintenance Customer Relations

Monroe Strut and Shock Bridgestone/Firestone New Product Technology

Theory and Application Certification Service Administration

Steering/Suspension for both technical and sales Goodyear E.C.K. 5

Brakes Systems

Starting/Charging

Select Seminars

Management and Telephone Marketing ( Bridgestone/Firestone Store Manager

Seminar ( Top Gun

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