Network Administrator/Security/VoIP/Enterprise Infrastucture

Torrence B. Wilson

**** **** ****** **** ***, Atlanta GA, 30318

Home: 404-***-****, Mobile: 470-***-**** ~ t *****************@*****.***

I N FOR MAT IO N TEC HNOLOGY SPEC IAL IST

NE TWORK AD M I N ISTRATOR / NE TWORK SECUR I TY /

N E TWORK SUPPORT

IT Professional with proven success designing, implementing and integrating cost-effective,

h igh-performance technical solutions to meet challenging business needs.

• Solid knowledge of NOC, VoIP, and MPLS, VPLS, VPN, LAN /WAN network security

and administration support under Windows NT/2000, VMware, Cit rix, Nexus, L I NUX and

SCO UN IX environments.

• Proven expertise in supporting and t roubleshooting hardware, software and

networking issues.

• Demonstrated ability to satisfy users through analysis and problem resolution.

Recognized as the "go-to-person" for immediate resolution to technical issues.

• Organized, take-charge professional with exceptional follow-through abilities and

detail orientation, able to plan and oversee projects from conception to successful

conclusions.

• Outstanding communication skills; interfaces effectively with upper management,

vendors, staff, peers and users at the enterprise level

• Strong technical background with a solid history of delivering outstanding customer

service. Genuine commitment to quality and customer satisfaction.

CERT I F ICAT IONS

CCENT, CCNA, CCNA VO ICE, CCNA SECUR I TY

ASSOCIATE OF APPL IED SCIENCE NETWORK ING SPECIAL IST

T EC H N ICAL SUM MARY

Hardware: Servers, Modems, CSU/DSU: Kentrox, Load Balancer: Link proof, WSD-

Radware Inc., Routers, Hubs, Switches, Servers, Cisco’s – ASA, CCP, IDS, IPS, ISR,

Various Firewalls, Active Directory, Data Storage, Firewall and Firewall rule

i mplementation, Nexus Migration, LogRythm Network Monitor, Bluecat Products,

Netscaler, F5, Palo Alto, Fortinet, Check Point, SNR, NSM

Operating Systems: Windows XP/2000/NT/3.11/95/98/7/8, Cisco IOS 11/12/13/XE/XR, Linux

6.2, Sniffer, Novell In t raNetware, Solaris, Fast Support, Team Viewer, Net Support

M anager, Cisco In t rusion Detector, NetFlow, JFlow, SFlow, Remedy, SMARTS, Scrutinizer

Protocols: STP (PVSTP, PVSTP+), MSTP HSRP, VRRP, VRF LACP, T CP/IP, IPX/SPX, PPP,

NetBEU I, DLC, Ethernet, Fast Ethernet, Token Ring, RIP, RIP2, EIGRP,

S MTP/POP3/IMAP/LDAP, FTP, Telnet, SNMP, RMON, WINS, DHCP, DNS, Frame relay,

A TM, OSPF, BGP, NAT, PAT

Software: RealSecure ISS IDS, MS Office Suite PRO, Veritas Backup Exec, Symantec

Ghost, PC Anywhere

PROFESSIONAL EXPER I E NCE

T HE CHEAPER GEEKSTER, A tlanta, GA, 04/2009 to present

Network Administrator Security Support Specialist

Accountable for leading team of 5 maintaining the NOC, testing, analyzing, t roubleshooting

and reconfiguring servers, routers, switches, wireless infrastucture using ASR 9000

enterprise system for Unbounded Solutions 12 month contract. Concurrently, responsible

for administering daily logging and monitoring patches, vlands, managing redundant links

w ith reserve backups, for zero fail over and Quality of Service. Keeping authentications,

policies and certificates up to date. Group work spiri t dedicated of providing a fast and

secure network. Keeping zero downtime optimizing and supporting internal LAN/WAN

i nfrastructure consisting of Linux, Unix, Windows 2000 Active Directory, Windows XP,

W indows 7/8. Researched, recommended and implemented new hardware and software into

t he environment to increase efficiency. Monitored and supported internal network security,

i ncluding adding/deleting users and shared permissioning. Analyzed and resolved network

and server connectivity issues, V Mware and Cit r ix, Nexus, VSS.

Administered back-up/recovery solution utilizing VERITAS Backup Exec. Provided support

to internal users and external clients on all hardware and software issues. D evelop,

implement and administer a monitoring strategy to provide full visibility into infrastructure for the purpose

maximizing service availability. Conduct root cause analysis and implement mitigating strategies for

problem management to identify trends that cause organizational inefficiencies under the supervision of

management. Continue self-development of knowledge, skills and abilities to better support execution of

the Network Operations group. Continue to grow a personal support network by developing and

building relationships using Data Storage throughout all of the BTS. Training personnel on

C ISCO, Security, and M icrosoft Office Professional Suites. Trained all personnel on CISCO

CCENT and CCNA and Microsoft Exchange.

A tlanta Technical College, A tlanta, GA, 6/2009 to 6/2011

Networking Support Specialist-Work Study

Member of team of 10 accountable for security of NOC, VoIP, analyzing, t roubleshooting and

resolving internal users and external clients desktop and laptop issues for Atlanta

Technical College. Repaired and configured laptops for hot swap customers. Configured and

maintained customized images for each client and internal user utilizing Ghost software

and M icrosoft Exchange. On call for maintaining and t roubleshooting V Mware, Cit r ix, VSS,

L inux, Unix, Nexus, Data Storage, IT equipment on campus. C redited with providing

excellent support to clients. Recognized for high level of productivity, analyzing and

resolving technical issues within 24 hours.

•

Department Of Veterans Affairs, A tlanta, GA 4/2006 to 4/2009

Maintenance Technician

Accountable for four f loors of a twelve story building. Trouble-shoot and maintain electrical,

p lumbing, carpentry, and some painting. On call after four hours over the entire building.

Complying with federal guidelines.

P ROFESSIONAL T RA I N I NG

Pursuing C ISCO CCNP CERT I F ICAT ION

References Available Upon Request

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