Account Manager Marketing Management Research Sales IT

JOSEPH SOLTYSIK

*** ********* ***** ********* ********, NJ 08535 908-***-**** ********@*****.***

• Innovative professional with many years of customer service and management successes.

• Proven record of identifying and capitalizing on opportunities that drive expansion and growth.

• Ability to maintain strong client relationships, leading to increased customer satisfaction and retention.

PROFESSIONAL EXPERIENCE

Durnin Moore, LLC October, 2014 - Present

Marketing & Account Manager

• Responsible for developing and maintaining client relationships, with the emphasis on being proactive in

providing information and resolving issues.

• Identify client needs and cross-sell appropriate products and services.

• Conduct research to help describe and evaluate personal property for a client's estate for insurance

purposes.

• Design and implement programs that increase customer engagement and improve marketing efficiencies;

Creating content for brochures, upcoming projects and business proposals.

• Maintain records of marketing literature and interactive media for better branding and sales support.

Hamilton Honda - Hamilton, NJ July, 2014 - October, 2014

Sales Consultant (Seasonal)

• Utilized a client-centric approach to assess client needs and demonstrate how a product’s features,

functions and benefits meet those needs and desires.

• Ensured optimal experience for each client from initial meeting through final delivery.

• Assisted in giving information to customers regarding all financing options available for vehicles in

showroom and events.

• Provided necessary after sale support functions for service and maintenance.

Monmouth County Correctional Institution - Freehold, NJ July, 2013 - April, 2014

Corrections Officer

• Maintained and recorded accurate inmate activity logs and location sheets on a daily basis for as many as

66 inmates at a time, documenting incidents, informative and disciplinary reports when applicable.

• Utilized verbal, nonverbal communication, effective listening and emotional awareness to determine

potential inmate problems such as drug usage and suicide risk.

• Relayed vital information regarding safety, security, and operations throughout the chain of command.

• Supervised inmate work detail while maintaining all security duties, all differing depending on post

assignment.

• Responded to emergency situations including incidents involving inmate violence and documented

incident, informative and disciplinary reports.

Kerry Wilkens, INC. - Belford, NJ March, 2010 - July, 2013

Sales and Marketing Account Manager/Coordinator

• Generated an increase of 100 percent in new business by developing proposals and quotes that

demonstrated product and service offerings.

• Achieved maximum profitability in a highly competitive industry while achieving a significant growth of

all services in all market categories.

JOSEPH SOLTYSIK

306 Windcrest Court Millstone Township, NJ 08535 908-***-**** ********@*****.***

Kerry Wilkens, INC. (Continued) March, 2010 - July, 2013

Sales and Marketing Account Manager/Coordinator

• Responsible for the content management and operation of e-commerce websites offering a wide range of

lifestyle products and services, including the research and analysis of competitor pricing and product.

• Managed the SEO marketing process - from researching, content writing, linking, submitting, assessing

and restructuring web pages.

• Formatted and created content for E-Newsletters and print ads for prospective customers.

• Monitored monthly inventory levels, placing orders with vendors to ensure meeting projected sales and

deliveries.

• Processed payments, updated statements and collected funds on company accounts.

• Coordinated deliveries and scheduled installation service/maintenance orders.

Cavan Crystal, N.A. - Cream Ridge, New Jersey March, 2007 - January, 2010

U.S. Account Manager

• Responsible for launch/awareness of new and core product, e.g. research of regional target markets,

developing and implementing visual and oral presentations to align with each region of the US and

Canada.

• Scheduled yearly trade show calendar, preparing logistics for transportation and visual set up of product.

• Accommodated all attendees with product information and support in decision making and implemented

follow-up actions with customers and potential customers including inquiries, concerns, purchases and

complaints.

• Coordinated the creation, implementation and formatting of product image and images for website and

print advertisements.

• Developed and implemented promotional programs and presentations to various organizations in the US

and Canada.

Waterford Wedgwood – Jackson, New Jersey July, 2001 - November, 2007

Assistant Manager

• Oversaw implementations of store financial objectives including, but not limited to sales performance,

inventory management, budgetary and payroll management.

• Analyzed product and individual staff sales - daily, weekly, monthly and yearly for CFO's office.

• Supervised and trained staff in store policies, procedures, and job responsibilities as dictated by corporate

manual with an emphasis on world-class customer service.

• Increased brand identity of various products within the store and the community by conceiving,

organizing and implementing advertising and follow-up actions with customers and potential customers -

inquiries, concerns, purchases and complaints.

• Conceived and implemented design and maintenance of multipurpose store visual displays – not only

customer friendly, but thought provoking for later potential product acquisition.

ACADEMIC CREDENTIALS

Bachelor of Science; Marketing • Kean University, Union, New Jersey

Associates Degrees; Liberal Arts & Business Administration • Brookdale C.C., Lincroft, New Jersey

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