Customer Service Manager

Christie Hamm

**** ********* **., *******, **. **022 / Mobile: 817-***-**** / Email: ********@***.***

Summary

Highly skilled independent contributor in human services and retail industry seeking career that enables

me to utilize assets gained in my experience as a license adult probation officer as well as my education to

work with people of diverse backgrounds. Primary emphasis placed on effective communication skills as

well as empathy for others, I am able to build a great rapport with one while assessing their need and risk

to help reintegrate the person back into society as a normal law abiding citizen, while also protecting the

community. Analytical minded, and efficient record keeping skills, I can utilize my investigative

strengths to collect data in a timely manner. My friendly and pleasant demeanor have help me achieve

success at building long term relationships to work in a team as well as assisting in decision making.

Professional Background

Denton County CSCD, Lewisville, TX. 2005-

2014 Adult probation officer – supervised offenders of all crimes and maintained records for the court.

• Monitored compliance of court order conditions in the court order, while determined the need of

the offender and risk to community, as well as make referrals and placements to outside agencies

as needed while holding the offender accountable for their own actions.

• Prepared violation reports for the court, as well as assisted in presentence investigations reports.

• Attended pleas and testified in revocation hearings.

• Work closely with counselors and attorneys of court to assist in determining placement and

further legal proceedings.

• Maintained files, and documents with database for the court related to contacts of offenders every

month.

Work Experience

Retail Associate, Wal-Mart Neighborhood Market, Bedford, TX. 1998 – Present

customer service manager, sales floor associate, apparel, customer service representative, cashier, auto

department, hardware and garden center.

• Developed good listening and people skills and patience to assist with merchandise as needed on

sales floor within nearly any area of store.

• Gained effective communication skills while assisting in complaints, and exchanges through

being customer service representative.

• Hands on knowledge of financial relations associated with large transactions, as well as small

through cashiering and service representative.

• Friendly and pleasant demeanor under any circumstance, can work in a stressful atmosphere.

Red Barn BBQ Restaurant, North Richland Hills, TX. 08/2014 -

10/2014 host, server, bus tables

• Greet and serve customers food and beverages of their choice; prepare and clean up.

Education

Criminal Justice Major, Psychology Minor 2004 University

of North Texas, Denton, TX, made department dean’s list with honor’s 2003 – 2004

Associates in Liberal Arts 2001 Trinity

Valley Community College, Athens, TX.

Real estate License (in progress) 2015

Austin Institute of real estate school, Austin, TX.

Computer Skills

Windows, word, excel, outlook, 35 WPM

Internships / Volunteer

Denton County Adult Probation, Lewisville, TX. 2004

Denton County Juvenile Probation, Denton, TX. 2004

Phoenix Community Center, Denton, TX. 2004 Chaperone,

Camp Summit, Flower Mound, TX. 2002 Dallas Life

Homeless Shelter, Dallas, TX. 2011 – Present

Christie Hamm

1805 Knoxville Dr., Bedford, TX. 76022 / Mobile: 817-***-**** / Email: ********@***.***

As a professional, both in the human services and retail industry, I have gained the skills needed

to utilize my people skills as well as the knowledge from my education to work successfully with people

from all diverse backgrounds. I have gained recognition in the past for having strong communication as

well as empathy skills to treat those of different backgrounds with respect and dignity regardless of

circumstances surrounding their needs. Through my professional experience I have gained the hands on

tools needed to develop good rapport with offenders needed to assist in making referrals to the

appropriate community agencies for their needs as well as assessing the risk to society while holding

them accountable for their own actions. I monitor compliance, maintain records for the court and report

violations back to the court upon exhausting all efforts alone to reintegrate the offender back into the

community as a law abiding citizen. I have gained knowledge of court proceedings upon the arrest and

conviction, as well as types of probation and types of crimes on all levels, and witnessed pleas as well as

testified when directed in revocation hearings as directed and amending documents for the court such as

court order modifications. Through my work experience as well as professional some of my qualifications

include: being a good listener, strong communicative skills, being able to complete task in a timely

manner as given, my pleasant and friendly demeanor help make it possible for me to develop good

relationships in and out of work, therefore making me a team player, as well as maintaining records, and

assisting in decision making rather it be for the good of sales, or even if to assist in a life altering

catastrophe. Working with the largest retailer nationwide for nearly 16 years now has made me adaptable

to changes and stressors that may present on short notice while maintaining a professional and calm

demeanor in the work environment. I love to help people.

I am seeking a career in the human services relations, and or retail and business to help me utilize

my skills gained and continue to work in the related industry I love. I have considered the option of

returning to school as well and have desired for master’s or even law degree. In the event this is to

become effective, it would be in part time base. I would like to broaden my horizons in such that I may

have the opportunity to work with the youth – rather it be in the legal system or not, as well as the

opportunity to work in legal environment to gain more knowledge of this field, and will consider the

possibility of retail and business relations as well, as for most of my work experience has been in this

industry. I realize I am up against a heavy challenge making a career change during this tough economic

time, but I believe that new growth and opportunity if desired can be found at any time and any place. I

recently bought my first home in Tarrant County and while I prefer to maintain close to home for this

reason, the idea of commute is also something that can be done if obtained new position in a different

county. I appreciate your time in reviewing this letter and resume’ and look forward to hearing from you

soon!

Sincerely,

Christie Hamm

References:

Personal: Angela Hawk-Gibson, Triple A claims adjustor

5628 Jamaica Circle, North Richland Hills, TX., 76180,

Mobile: 940-***-****, EM: ****-******@*******.***

Ron Hewitt, Computer tech at Dallas Life Homeless Shelter

2021 Midcrest Dr., Plano, TX., 75057

Mobile: 214-***-****, EM: *********@*****.***

Amanda Scoyne-Williams, Land Title researcher

630 E. Market, Mabank, TX., 75147

Mobile: 214-***-****

Judson Montemagno, Self Franchise, and self employed contractor

1008 Greenlee dr., Denton, TX., 76201

Mobile: 940-***-****

Professional: Yvonne (current employer), store manager

2801 Bedford Rd., Bedford, TX., 76021

Mobile: 817-***-****, Work: 817-***-****

Harry Pullman (former supervisor), assistant manager

190 E Round Grove Rd., Lewisville, TX.

Work: 972-***-****

Rick McDaniel’s (former supervisor and former assistant manager)

801 W. Main St., Lewisville, TX. 75067

Mobile: 940-***-****, Work: 972-***-****

Ron Hewitt, Computer tech at Dallas Life Homeless Shelter, Volunteer supervisor

1100 Cadiz Street, Dallas, TX,75215

Mobile: 214-***-****, Shelter: 214-***-****

Contact this candidate