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Customer Service Management

Pittsburgh, PA
March 01, 2015

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Paul A. Koniski

*** ******** *****, ************, ** 43952 740-***-****

Skills Summary

. Excellent time management and organizational skills, and leadership


. Ability to learn and adapt to new environments.

. Experienced in multitasking and teamwork activities.

. Proficient in MS Word, Excel, Outlook, and PowerPoint.


LaRoche College, Pittsburgh, PA 2000-2005

. Bachelor Degree in Psychology

. Bachelor Degree in Marketing

. Specialized Concentration minor in Sports Marketing

Leadership Activities

La Roche College Baseball, La Roche College, Pittsburgh PA - 2000 - 2004

. 4 Year Lettermen, 2000-2004

. La Roche Team Captain, 2003-2004

. Community Involvement

o Summer and Fall Camp Advisor and Coach for Diamond Club Clinic

and USA Baseball for children ages 8-18

o North Hills Food Bank Volunteer

o Assistant Baseball Coach for Steubenville Post 33 American

Legion Baseball

American Marketing Association

. Member, 2004

Steubenville Catholic Central High School

. 4 Year Letter Winner in Baseball and Football

. Five Year Member of Steubenville American Legion Post 33 Baseball Club

Employment History

Gannett Co. Inc., Pittsburgh, Pa -Executive Resource Coordinator / Content

Producer - September 2009 - Present

. In charge of the various management services departments for all four

territories the company covers.

. Travel extensively to seminars, conventions and lectures to discuss

products and capabilities.

. Effectively give presentations, seminars and lectures to schools and

companies on our products and services.

. Supervise daily activity of editing software and statistical

information submitted by users.

. Responsible for agreements for leagues and conferences joining our

company as affiliates.

. Distribute responsibilities of marketing and advertising calls based

on demographics to my employees.

. Develop marketing plans to increase revenues across specific

departments within the company.

. Give numerous webinars both over the phone and face to face to

potential customers and clients.

. Monitor and research content information that is used to grow

affiliates and internal management systems.

. Coordinate research development projects and monitor them as they


. Perform audits of website management sites and XML feeds they provide

to our website for customers to view

Davison Design and Development, Pittsburgh, PA - Director of New Products -

August 2006 - September 2009

. Received incoming as well as execute outgoing lead calls.

. Directed clients to services pertaining to industrial engineering and


. Responsible for meeting weekly and monthly quotas pertaining to new

client service contracts.

. Effectively gave numerous presentations throughout the day, offering

new clients our services.

. Dealt with new corporate and client projects and built rapport

throughout design and development process.

. Utilized management skills while dealing with existing clients and

bringing on a minimum of eighty new clients per month

. Responsible for high-volume agreements between corporations and

individual clients and inventors

Enterprise Rent-A-Car, Pittsburgh, PA - Manager's Assistant - September

2005 - August 2006

. Focused on superior customer service on a daily basis.

. Effectively communicated, influenced, and interacted with a variety of

customers, vendors, and coworkers.

. Able to think quickly and used proficient marketing skills


. Won multiple awards in sales and power ranking in area.

Contemporary Service Corporation (Pittsburgh Steelers), Pittsburgh, PA -

Sr. Supervisor - September 2003 -September 2009

. Supervised a staff of 65+ employees.

. In charge of staffing for all areas within work zone and keeping

current with daily situations.

. Reported directly to Pittsburgh Police, Pittsburgh Steelers

Affiliates, and professional athletes.

. Acted as personal security for athletes and their personal property.

. Responsible for the recruiting and training of new hires.


Available upon request

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